registered user (renewal)
can't download yet
Thursday, March 10, 2022 by dianexp2 | Discussion: WinCustomize Talk
I renewed my subscription 1 day ago and tried to download a screensaver. but I still get the error " you are currently at your download limit".
When will I be able to start unlimited downloading again? I used so many different browsers and even the browser on my phone, logged in and out and in again but still the same error. What to do?
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Reply #2 Thursday, March 10, 2022 4:38 PM
Do you mean my profile page? On the wincustomize page it only shows member level, member since, last seen, and member number but nothing about renewal. On the stardock page , my account/profile shows only customer information. No mention of renewal status.
Reply #3 Thursday, March 10, 2022 5:03 PM
Hello,
Sorry to hear you are having issues.
did the billing go through - you were charged ?
Your account page for My Downloads ( looks like this ) https://store.stardock.com/myaccount/products/
Other account page info here
Link1 https://store.stardock.com/myaccount
AzDude
Stardock Community Assistant
Reply #4 Thursday, March 10, 2022 5:31 PM
I checked with paypal and the payment did go through.
There was an error showing My order history. Just says "sorry, there was an error" and to contact support.
Reply #5 Thursday, March 10, 2022 5:35 PM
I also purchased deskscapes 10 awhile back and 11 yesterday but there's no record of any of them.
Reply #6 Thursday, March 10, 2022 5:48 PM
On the screenshot above the red arrow for
My Downloads did you check that ?
Reply #7 Thursday, March 10, 2022 5:55 PM
I clicked My Downloads from the drop-down menu under my avatar and the opening page just says "no registrations found".
Reply #8 Friday, March 11, 2022 10:57 AM
Hello,
Sorry to hear you are having issues.
Send in a Ticket to support here https://stardock.atlassian.net/servicedesk/customer/portal/4
and wait for a response as they are answered in the order received , don't send a second ticket.
They will fix your issue .
AzDude
Stardock Community Assistant
Reply #9 Friday, March 11, 2022 3:21 PM
done. now whats the average wait time? can you tell me where I am on the queue? I don't want to wait too long.
Reply #10 Friday, March 11, 2022 3:46 PM
As I said above tickets are answered in the order received. So wait for a response.
Cant give you a time.
Stay tuned.
Reply #11 Friday, March 11, 2022 8:28 PM
where do I find the response to my ticket? will it go to my private messages inbox? will they send it to my email? if I was supposed to receive a ticket number, I didn't get one.
Reply #12 Friday, March 11, 2022 8:32 PM
Check your Spam folder incase it goes there.
Your email is where it will come.
Reply #13 Friday, March 11, 2022 8:41 PM
Hello,
Sorry to hear you are having issues. When you raise a Support ticket. Once all the information provided and you click the submit/send button. You will get a respond on the web itself and you will given a ticket number right then. Something that look like screenshot below. Check if your email listed there is correctly spelled. Confirmation and help/respond email should arrive to that email address.
Thanks
Basj,
Stardock Community Assistant.
i'll keep checkin Reply #15 Sunday, March 27, 2022 12:52 AM
Well, I finally got a reply from support on March 15. In a video he told me about in-private browsing. So I tried logging into my account with Microsoft Edge but that didn't work. I then sent him this reply:
"I opened an in-private window in Ms Edge but after logging in, my profile showed: Downloads remaining: 1 and User Level: Member instead of User Level: Subscriber and Downloads: Unlimited".
He stopped corresponding with me after that and I haven't heard from him since March 18. It's already been
weeks since I re-subscribed and I still can't download anything. I've waited many days trying to resolve my issue. Hopefully I can get compensated for time lost.
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Reply #16 Sunday, March 27, 2022 1:05 AM
Hello,
Sorry to hear you still having issues. I wish I can help, but I can't. I can only forward the issue to Support again for their attention. Your feedback and patience is much appreciate.
Thanks.
Basj,
Stardock Community Assistant.
Reply #18 Sunday, March 27, 2022 9:20 AM
Yes I did.
Thank you,
Basj,
Stardock Community Assistant
Reply #20 Monday, April 4, 2022 12:38 PM
Hello,
Were you able to review the information I provided in the latest update on the support ticket?
Paul Scroggins
Associate Technical Support Analyst
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Reply #1 Thursday, March 10, 2022 3:14 PM
If you go to your account page does it show your renewed for another year ?