registered user (renewal)
can't download yet
Thursday, March 10, 2022 by dianexp2 | Discussion: WinCustomize Talk
I renewed my subscription 1 day ago and tried to download a screensaver. but I still get the error " you are currently at your download limit".
When will I be able to start unlimited downloading again? I used so many different browsers and even the browser on my phone, logged in and out and in again but still the same error. What to do?
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Reply #42 Tuesday, April 12, 2022 9:03 PM
hey what happened? im back to being a non-subscriber. and my downloads are zero again! 
Reply #43 Tuesday, April 12, 2022 9:22 PM
im now looking at the privacy settings page (reply 30) and the tracking prevention is at balanced at the moment. what should the settings be?
Reply #45 Saturday, April 16, 2022 9:53 PM
Hello,
Sorry to hear you still having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj,
Stardock Community Assistant
Reply #46 Wednesday, April 20, 2022 9:56 AM
Please use InPrivate mode in Edge (or similar mode in another browser):
Then login to the Wincustomize site in the mode and go to your profile page
Confirm with a screenshot (entire screen) if it will display the correct level properly or not
Paul Scroggins
Associate Technical Support Analyst
Reply #47 Friday, April 22, 2022 4:21 AM
i dont know how to take a screenshot and post it but the user level says Member not Subscriber
Reply #48 Friday, April 22, 2022 4:25 AM
i got it to work earlier. why did my profile go back to member status?
Reply #50 Wednesday, May 4, 2022 3:30 PM
still unable to log in as a registered member. ive tried the in-private browsing with different browsers and get the same result. it just shows me as a plain member, not paid subscriber
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Reply #41 Monday, April 11, 2022 10:38 PM
big yes and a big thanks to all who helped me out!
unfortunately, its been over a month since I registered and started posting about my subscription/downloading problems. can I get a month + extension of my subscription?