registered user (renewal)
can't download yet
Thursday, March 10, 2022 by dianexp2 | Discussion: WinCustomize Talk
I renewed my subscription 1 day ago and tried to download a screensaver. but I still get the error " you are currently at your download limit".
When will I be able to start unlimited downloading again? I used so many different browsers and even the browser on my phone, logged in and out and in again but still the same error. What to do?
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Reply #22 Tuesday, April 5, 2022 1:51 PM
not sure. can u please send me the direct link to the ticket and the ticket number? i don't have it anymore.
I sent you another message through the ticket, it should have notified you
Reply #23 Tuesday, April 5, 2022 5:19 PM
i don't know how to retrieve it? where do i find it? is there another way to get to the ticket? can u email it to me? or send thru my inbox?
Reply #24 Tuesday, April 5, 2022 5:25 PM
i havent gotten any new messages since my last email on march 15.
Reply #27 Monday, April 11, 2022 12:30 PM
Are you using a VPN?
Paul Scroggins
Associate Technical Support Analyst
Reply #29 Monday, April 11, 2022 3:45 PM
I had another customer with a similar situation to yours and that ended up fixing his problem (turning VPN off)
Paul Scroggins
Associate Technical Support Analyst
Reply #30 Monday, April 11, 2022 3:49 PM
If I remember correctly you are using Edge, what level do you have your tracking prevention set at?
Reply #31 Monday, April 11, 2022 3:50 PM
so the particular problem im facing is that my profile is showing my user Level: Member instead of User Level: Subscriber and Downloads: Unlimited
what will fix this?
Reply #32 Monday, April 11, 2022 4:02 PM
Please review the post above your last (reply 30)
Paul Scroggins
Associate Technical Support Analyst
Reply #33 Monday, April 11, 2022 4:02 PM
i don't see the screenshot your showing. the ME settings comes up as a sidebar: some of the options are browsing data, privacy (send do not track requests set at off), security (block pop ups and windows defender smartscreen turned On)
Reply #34 Monday, April 11, 2022 4:32 PM
I think you might have the Legacy version of Edge, can you update that or do you have another updated browser that you use?
We have already confirmed that your account works correctly on other computers, so we are tying to get your computer's browser to a more default state and see if it might work properly that way
Paul Scroggins
Associate Technical Support Analyst
Reply #35 Monday, April 11, 2022 8:48 PM
i don't know which version of ME i'm using (can't find the about tab) or if its a legacy version or not. can u post links to the latest non-legacy version of Edge or Firefox, which i also use? maybe the one you are using,
We have already confirmed that your account works correctly on other computers, so we are tying to get your computer's browser to a more default state and see if it might work properly that way
What do u mean? what did u do exactly?
Reply #36 Monday, April 11, 2022 9:14 PM
To review your Edge version, please refer to screenshot below.
Also please try on another PC and see if work on that system.
Thank you,
Basj,
Stardock Community Assistant
Reply #37 Monday, April 11, 2022 9:51 PM
the help and feedback tab doesn't even show what the screenshot above is showing. but I did see 'about this app' at the bottom of the settings sidebar.
Microsoft Edge 44.17763.1.0
I finally found a version of ME version 100.0.1185.39 that was on a windows 8.1 laptop and it worked!
now I just have to find this browser version for my windows 10 and download it asap.
Reply #38 Monday, April 11, 2022 9:53 PM
what is a good valid website to download this version?
Reply #40 Monday, April 11, 2022 10:04 PM
So, is the issue resolved?
Thank you,
Basj,
Stardock Community Assistant
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Reply #21 Monday, April 4, 2022 1:47 PM
not sure. can u please send me the direct link to the ticket and the ticket number? i don't have it anymore.