STARDOCK SUPPORT
Tuesday, November 25, 2003 by paulbrittgarcia | Discussion: WinCustomize Talk
Stardock's support sucks!
All I got when I reported I couldn't log in to my account was a "read the FAQ's" message!
Also the Stardock Central Installer version 111a I downloaded is broken! When run it gives an "expected size 600,000 actual size 200,000" (numbers rounded off) error message!
So I have no installer and can't log on!
Britt
All I got when I reported I couldn't log in to my account was a "read the FAQ's" message!
Also the Stardock Central Installer version 111a I downloaded is broken! When run it gives an "expected size 600,000 actual size 200,000" (numbers rounded off) error message!
So I have no installer and can't log on!
Britt
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I.R. Brainiac
Reply #2 Tuesday, November 25, 2003 11:59 AM
Reply #2 Tuesday, November 25, 2003 11:59 AM
Or try the help section here,but with that attitude...well you might get lucky
[Message Edited]
[Message Edited]
IPlural
Reply #3 Tuesday, November 25, 2003 12:04 PM
Reply #3 Tuesday, November 25, 2003 12:04 PM
britt, I suggest you contact the support email address.
KarmaGirl
Reply #4 Tuesday, November 25, 2003 12:06 PM
Reply #4 Tuesday, November 25, 2003 12:06 PM
Um, it hasn't been "2 business days" yet since we received your email. (as stated in that auto response that you obviously received). Please give us a chance to respond to your original email.
Jafo
Reply #5 Tuesday, November 25, 2003 3:45 PM
Reply #5 Tuesday, November 25, 2003 3:45 PM
....and....just so you don't yet again fly off the handle, you can consider Karmagirl's comment as that from 'Stardock Support' [the thing that allegedly sucks], as she is your Stardock respondent....
BTW....did you actually read the 'FAQ' or is there a conscientious objection to such?...
goodmorphing
Reply #6 Tuesday, November 25, 2003 3:59 PM
Reply #6 Tuesday, November 25, 2003 3:59 PM
goodmorphing waves at KG and Jafo.....
Just letting you know I think you guys .. well, maybe you do suck.... hot air out of unfair posts. ....bandwidth out of data miners. ... trolls out of the message board.
I could go on, but well....
I'd rather jsut celebrate the good times you bring to us, the beauty, the support, the friendship.......
Just letting you know I think you guys .. well, maybe you do suck.... hot air out of unfair posts. ....bandwidth out of data miners. ... trolls out of the message board.
I could go on, but well....
I'd rather jsut celebrate the good times you bring to us, the beauty, the support, the friendship.......
Styl-X Design
Reply #8 Tuesday, November 25, 2003 5:45 PM
Reply #8 Tuesday, November 25, 2003 5:45 PM
#5, why are you guys always talking about the 'FAQ', what is it anyway.... I suggest you write a FAQ about the FAQ 
j/k
j/k
Chef Garry
Reply #9 Tuesday, November 25, 2003 9:02 PM
Reply #9 Tuesday, November 25, 2003 9:02 PM
Just for what it's worth, I emailed Support Friday and got a response this morning. 2 business days by my counting. Thanks KG
paulbrittgarcia
Reply #10 Tuesday, November 25, 2003 9:13 PM
Reply #10 Tuesday, November 25, 2003 9:13 PM
3 POINTS:
1. It's always amazing to me that if you post a RANT because you cannot find a channel to get actual help - you get tons or replys telling you that you can't do that - that are RANTS themselves! This is hypocritical in the extreme!
2. Wake up guys and gals - this is the computer age - customer support should be almost instantaneous - like it is at 3DCommune and Coffeecup Software! If it isn't you should take your money elsewhere! (Which I intend to do!)
3. This place is screwing you all royally! You provide tons of content for free; which you and others have to pay for to receive; and then to top it off; if you want to sell your stuff; you have to pat a big fat fee to do so! You are extreme suckers!
Britt
1. It's always amazing to me that if you post a RANT because you cannot find a channel to get actual help - you get tons or replys telling you that you can't do that - that are RANTS themselves! This is hypocritical in the extreme!
2. Wake up guys and gals - this is the computer age - customer support should be almost instantaneous - like it is at 3DCommune and Coffeecup Software! If it isn't you should take your money elsewhere! (Which I intend to do!)
3. This place is screwing you all royally! You provide tons of content for free; which you and others have to pay for to receive; and then to top it off; if you want to sell your stuff; you have to pat a big fat fee to do so! You are extreme suckers!
Britt
CerebroJD
Reply #11 Tuesday, November 25, 2003 9:19 PM
Reply #11 Tuesday, November 25, 2003 9:19 PM
(begin='rant')
I think you need to slow down man. This site had over 1.5 million seperate users a MONTH! To think how many of those people have to email support, that number must be in the thousands. Even if we assume 20,000, which is less than 2%, thats still alot of emails that must be reponded to. I think that they deserve at least 2 days to keep uo. Also, there has been a major server crash that they are trying to repair. Be patient! This is one of the best places on the internet to get any of this stuff so back off a little.
(end='rant')
I think you need to slow down man. This site had over 1.5 million seperate users a MONTH! To think how many of those people have to email support, that number must be in the thousands. Even if we assume 20,000, which is less than 2%, thats still alot of emails that must be reponded to. I think that they deserve at least 2 days to keep uo. Also, there has been a major server crash that they are trying to repair. Be patient! This is one of the best places on the internet to get any of this stuff so back off a little.
(end='rant')
CerebroJD
Reply #13 Tuesday, November 25, 2003 9:44 PM
Reply #13 Tuesday, November 25, 2003 9:44 PM
I have a question though: Why ARE the severs in california? WOuldnt it be simpler to have them in michigan? Is T-Man out in CA? Plus, michigan is a little more central for North America.
?
?
Koasati
Reply #14 Tuesday, November 25, 2003 10:18 PM
..... huh?
Reply #14 Tuesday, November 25, 2003 10:18 PM
| 3 POINTS: 1. It's always amazing to me that if you post a RANT because you cannot find a channel to get actual help - you get tons or replys telling you that you can't do that - that are RANTS themselves! This is hypocritical in the extreme! 2. Wake up guys and gals - this is the computer age - customer support should be almost instantaneous - like it is at 3DCommune and Coffeecup Software! If it isn't you should take your money elsewhere! (Which I intend to do!) 3. This place is screwing you all royally! You provide tons of content for free; which you and others have to pay for to receive; and then to top it off; if you want to sell your stuff; you have to pat a big fat fee to do so! You are extreme suckers! |
1. You may have a point there.
2. The more popular the software, the longer it will take the support team to answer emails.
3. You've got that completely wrong. You obviously don't understand what's going on here. And I don't get your last comment at all......
| and then to top it off; if you want to sell your stuff; you have to pat a big fat fee to do so! |
goodmorphing
Reply #15 Tuesday, November 25, 2003 10:52 PM
I think not. You post a rant attacking the place and the people who are our friends, then you get people defending each.
After all, I don't see anyone saying YOU suck. Hypocritical begins at home, sir, and you might expect to get as good as you give. To demand better treatment than what you dish out to others, that is where the hypocrisy starts.
[Message Edited]
Reply #15 Tuesday, November 25, 2003 10:52 PM
| It's always amazing to me that if you post a RANT because you cannot find a channel to get actual help - you get tons or replys telling you that you can't do that - that are RANTS themselves! This is hypocritical in the extreme! |
I think not. You post a rant attacking the place and the people who are our friends, then you get people defending each.
After all, I don't see anyone saying YOU suck. Hypocritical begins at home, sir, and you might expect to get as good as you give. To demand better treatment than what you dish out to others, that is where the hypocrisy starts.
[Message Edited]
Koasati
Reply #16 Tuesday, November 25, 2003 11:09 PM
Reply #16 Tuesday, November 25, 2003 11:09 PM
Kona, this might be a good time to sit on your hands..... or cool it a bit. OK.....?
TasT
Reply #18 Tuesday, November 25, 2003 11:21 PM
Reply #18 Tuesday, November 25, 2003 11:21 PM
You my friend have not even began to see stardock support.
Once you get your little problem straightened out look through the support news groups @ news.stardock.com
These guys will normally bend over backwards and do some contortionists stunts to help a customer who is courteous and goes to the right place to get support.
Once you get your little problem straightened out look through the support news groups @ news.stardock.com
These guys will normally bend over backwards and do some contortionists stunts to help a customer who is courteous and goes to the right place to get support.
TasT
Reply #19 Tuesday, November 25, 2003 11:24 PM
Reply #19 Tuesday, November 25, 2003 11:24 PM
Also isn't there a way to use a web browser to get to the goods if you have your reg # and email address?
I seem to remember getting some proggies that way when CM was on the fritz..
I seem to remember getting some proggies that way when CM was on the fritz..
joetheblow
Reply #20 Tuesday, November 25, 2003 11:51 PM
Reply #20 Tuesday, November 25, 2003 11:51 PM
aaaand the thread gets closeddddddd.....
NOW
NOW
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Reply #1 Tuesday, November 25, 2003 11:54 AM