Toon-XP "facelift", anyone have a clue when approx?
Friday, April 11, 2003 by Phydeaux_3 | Discussion: WinCustomize Talk
I come here each & every day waiting & wishing & hoping that the Toon-XP makeover will be announced, does anyone have any idea approximately when this might happen? Also, what exactly will it entail? I'm hoping for CursorXP & LogonStudio themes, is this too much to hope for?
Oh yeah, another thing, WindowBlinds 4 *seems* to have fixed my 'line over the taskbar' issue. So far (touch wood)[knocks on own head] I haven't had to unlock/relock my taskbar at startup even once since upgrading to the newest release.
Thank Jebus, someone up there is listening...
smooches,
» Phy³ . . .
Oh yeah, another thing, WindowBlinds 4 *seems* to have fixed my 'line over the taskbar' issue. So far (touch wood)[knocks on own head] I haven't had to unlock/relock my taskbar at startup even once since upgrading to the newest release.
Thank Jebus, someone up there is listening...
smooches,
» Phy³ . . .
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c242
Reply #42 Thursday, April 17, 2003 3:00 PM
Reply #42 Thursday, April 17, 2003 3:00 PM
Karmagirl : Glad to hear. 
Thornz and Jarget : I know I am in danger to be called 'Stardock Fan Boy' again, but what about the huge amount of support already given on other matters by Stardock and Pixtudio ? I think it is a little exaggerated to nail them down only on that Toon XP matter. Just my 2 cents.
And on another note : I think You both would have the ability to fix the error by Yourself.
I am for example waiting for the Universe Metal skin for WB 4, but in the meantime I made a version for myself, gave me some practice.
Frogboy : I also must admit that there have been reports about problems with Toon for a longer time now in the stardock newsgroups.
Thornz and Jarget : I know I am in danger to be called 'Stardock Fan Boy' again, but what about the huge amount of support already given on other matters by Stardock and Pixtudio ? I think it is a little exaggerated to nail them down only on that Toon XP matter. Just my 2 cents.
And on another note : I think You both would have the ability to fix the error by Yourself.
I am for example waiting for the Universe Metal skin for WB 4, but in the meantime I made a version for myself, gave me some practice. Frogboy : I also must admit that there have been reports about problems with Toon for a longer time now in the stardock newsgroups.
Surj
Reply #43 Thursday, April 17, 2003 3:11 PM
Reply #43 Thursday, April 17, 2003 3:11 PM
c242, im not upset with Stardock, and I dont recall ever receiving support from Pixtudio for stardock products. If I had the skin I wouldve fixed it, and still complained, my involvement was in support of others, including those who dont have the ability to fix the skins themselves. Not everyone posts, many people read. It's solely principle.
In anycase, Frogboy has addressed the issue and I'm satisifed knowing he'll take care of any problems.
In anycase, Frogboy has addressed the issue and I'm satisifed knowing he'll take care of any problems.
c242
Reply #44 Thursday, April 17, 2003 3:15 PM
Reply #44 Thursday, April 17, 2003 3:15 PM
Of course I don't meant that Pixtudio gives support for the programs.
jarget
Reply #45 Thursday, April 17, 2003 3:34 PM
Reply #45 Thursday, April 17, 2003 3:34 PM
I too am not mad at anybody and I would not have brought it up if the skin was free. It was not free.
It is the principle of the matter. I paid money for a product. My boycott on Pixtudio is my right as a consumer. I'm just excersing my rights as an American. If I don't like the service and or attitude of a manufacturer, seller, reseller, producer, artist, designer, what ever your title is and you sell products to consumers, I will just not buy the product from them anymore, simple as that, no harm, no foul. It does not mean I am angry with anybody. Sure maybe I could have fixed it by myself, but why should I? I paid for the darn skin. I know Stardock has done alot for the skinning community and so has Pixtudio but to say I should not mention or bring up faults because of that is ridiculous. It seems like alot of people hold these skinners up on a pedestal. They're just normal people like all of us, they wipe their butt just like we do. Don't get me wrong, I love the work these skinners in the community put out, and I have my favorites just like you all probably do. Most of the skins they put out are free and some are not but either way they put alot of time and effort into making those skins but at the same time I put alot of time and effort to earn my money.
It is the principle of the matter. I paid money for a product. My boycott on Pixtudio is my right as a consumer. I'm just excersing my rights as an American. If I don't like the service and or attitude of a manufacturer, seller, reseller, producer, artist, designer, what ever your title is and you sell products to consumers, I will just not buy the product from them anymore, simple as that, no harm, no foul. It does not mean I am angry with anybody. Sure maybe I could have fixed it by myself, but why should I? I paid for the darn skin. I know Stardock has done alot for the skinning community and so has Pixtudio but to say I should not mention or bring up faults because of that is ridiculous. It seems like alot of people hold these skinners up on a pedestal. They're just normal people like all of us, they wipe their butt just like we do. Don't get me wrong, I love the work these skinners in the community put out, and I have my favorites just like you all probably do. Most of the skins they put out are free and some are not but either way they put alot of time and effort into making those skins but at the same time I put alot of time and effort to earn my money.
sig101
Reply #46 Thursday, April 17, 2003 4:24 PM
Reply #46 Thursday, April 17, 2003 4:24 PM
Given what's been said here it seems perhaps Stardock jumped the gun in releasing the Toon suite based on an early WB 4 Alpha? Perhaps it would have been better if Stardock had waited until WB 4 was final and made sure the suite was made to suit? Given the circumstances, I think it's not completely unreasonable to ask that SD update the Toon suite to clean up any known bugs that resulted.
Frankly I did have problems with the Toon XP Suite. The Pixstudio skins I've purchased have been great and problem free (for me at least) and PixOS is a fine example IMO. So I'm not knocking Pixstudio. But I'll probably hesitate to buy another SD skin suite after having seen reports of bugs without (unless I've missed it) any indication that the vendor intends to address them.
Frankly I did have problems with the Toon XP Suite. The Pixstudio skins I've purchased have been great and problem free (for me at least) and PixOS is a fine example IMO. So I'm not knocking Pixstudio. But I'll probably hesitate to buy another SD skin suite after having seen reports of bugs without (unless I've missed it) any indication that the vendor intends to address them.
Phydeaux_3
Reply #47 Thursday, April 17, 2003 4:43 PM
Reply #47 Thursday, April 17, 2003 4:43 PM
The only reason I brought this up was because when I had mentioned the buggy shutdown/logoff dialogs (which I managed to fix myself but have to "re-fix" each & every time I install/re-install the Toon-XP suite) someone whom I can't remember now (unfortunately) respopnded to the thread that indeed there was some sort of update in the works and that's the last I ever heard about it until I started this thread. Maybe the person who posted that was talking outta the other side of their butt, I dunno. I can't seem to find that thread anymore, maybe an admin has the ability to find that thread from a few weeks ago & let me know that whoever responded to me was or was not fulla sh... er.. lies. It was just my wishfull thinking that maybe we'd get a cursorXP theme and/or maybe an XPlogon theme to go with the bug fix(es).
I will email Stardock with my bug KarmaGirl, thank you.
smooches,
» Phy³ . . .
I will email Stardock with my bug KarmaGirl, thank you.
smooches,
» Phy³ . . .
Frogboy
Reply #48 Thursday, April 17, 2003 4:54 PM
Reply #48 Thursday, April 17, 2003 4:54 PM
Just so we're clear though so that in the future we don't have this kind of mix up:
Posting on some news group or forum is not reporting a bug. If you have something that you really think really needs to be fixed, you need to email [email protected] (support at stardock.com). Then it'll get added to our bug tracking database and then a developer resource (a person) can get assigned to that task.
*I* use Toon-XP all the time. I haven't had any problems with it. It's one of the best skins of all time.
I can't imagine any problem with it being more than some fairly trivial little tweak that needs to be made.
Posting on some news group or forum is not reporting a bug. If you have something that you really think really needs to be fixed, you need to email [email protected] (support at stardock.com). Then it'll get added to our bug tracking database and then a developer resource (a person) can get assigned to that task.
*I* use Toon-XP all the time. I haven't had any problems with it. It's one of the best skins of all time.
I can't imagine any problem with it being more than some fairly trivial little tweak that needs to be made.
sig101
Reply #49 Thursday, April 17, 2003 4:58 PM
Reply #49 Thursday, April 17, 2003 4:58 PM
Ok, my previous post was written before FB and KG posted so I'm a bit late.
But...it should be no news to anyone who has read the SD newsgroups or here that people have reported problems with the Toon suite. How many people actually contacted SD support I don't know. How many people contacted Pixstudio instead because they were told to do so here and in the ngs, I don't know. I emailed SD support and after 4-5 days I got a classic have you unintalled/reinstalled response. In the meantime I eliminated the problem myself in a manner other than that suggested by SD.
Still, the 'buy a product and figure out how to fix or work around it yourself' method which some people have recommended in response is not the ideal mode of support for a commercial product IMO. Sorry, but unfortunately Toon is the one SD purchase I have made that I am not that happy about.
But...it should be no news to anyone who has read the SD newsgroups or here that people have reported problems with the Toon suite. How many people actually contacted SD support I don't know. How many people contacted Pixstudio instead because they were told to do so here and in the ngs, I don't know. I emailed SD support and after 4-5 days I got a classic have you unintalled/reinstalled response. In the meantime I eliminated the problem myself in a manner other than that suggested by SD.
Still, the 'buy a product and figure out how to fix or work around it yourself' method which some people have recommended in response is not the ideal mode of support for a commercial product IMO. Sorry, but unfortunately Toon is the one SD purchase I have made that I am not that happy about.
Alexandrie
Reply #50 Thursday, April 17, 2003 5:27 PM
Reply #50 Thursday, April 17, 2003 5:27 PM
ToonXP is not a Pixtudio product, it's Stardock product, if you have bugs to report you have to do it directly to Stardock support.
If Stardock always get reports from Pixtudio of problems people have, it's time consuming because we have to write back to the person, and the person write back, then we write again stardock, then the person, then Stardock, totally non sense, imagine we would have to do that with lots of persons. This is why we do not provide support we are not supposed, but at least we do reply them.
We do our own support on our suites, we even hired someone to have faster and better support last month.
People have to understand we are gettings lots of emails everyday and it's hard to deal with all of them. We are doing our best to help everyone but there is some things we can't do forever if they are not releated to our products, we have to make things the way they should to not spend our 24 hours per day on emails.
I have a son and I have a husband I don't see them enough just because I answer my emails, talk with people over msn, icq and more. I am not a robot, I am human, and if people are mad at me for wanting people to contact directly the concerned persons when they have trouble... well fine, I prefer to deal with this than let my son grow little more without seeing him that much.
I do care about people, but we have to make things working the right way now or we will never see the end. If we had some kind of partnership on this suite we would have done the changes, but this is not the case. This was a contract, we have been hired to do the job, but after that Stardock is the one dealing with anykinds of things with the suite. They can even hire someone else to do the updates, they own the skin and they paid for it. We are doing our best to do support on free skins and our suites we made, the rest we tell people to contact directly the right persons for the reason already explain above.
Sorry if some people hate us because of that.
If Stardock always get reports from Pixtudio of problems people have, it's time consuming because we have to write back to the person, and the person write back, then we write again stardock, then the person, then Stardock, totally non sense, imagine we would have to do that with lots of persons. This is why we do not provide support we are not supposed, but at least we do reply them.
We do our own support on our suites, we even hired someone to have faster and better support last month.
People have to understand we are gettings lots of emails everyday and it's hard to deal with all of them. We are doing our best to help everyone but there is some things we can't do forever if they are not releated to our products, we have to make things the way they should to not spend our 24 hours per day on emails.
I have a son and I have a husband I don't see them enough just because I answer my emails, talk with people over msn, icq and more. I am not a robot, I am human, and if people are mad at me for wanting people to contact directly the concerned persons when they have trouble... well fine, I prefer to deal with this than let my son grow little more without seeing him that much.
I do care about people, but we have to make things working the right way now or we will never see the end. If we had some kind of partnership on this suite we would have done the changes, but this is not the case. This was a contract, we have been hired to do the job, but after that Stardock is the one dealing with anykinds of things with the suite. They can even hire someone else to do the updates, they own the skin and they paid for it. We are doing our best to do support on free skins and our suites we made, the rest we tell people to contact directly the right persons for the reason already explain above.
Sorry if some people hate us because of that.
Jafo
Reply #51 Thursday, April 17, 2003 5:54 PM
Reply #51 Thursday, April 17, 2003 5:54 PM
Gosh...a lot of the attitudes expressed here make me a bit 'sad'.....as soon as money/purchase comes into the equation, so does vitriolic indignation.
Fighters of 'principle', with no immediate involvement....good grief.
How about some polite professionalism on the part of the 'customer'?
I guess it's all about whether you actually have gotten to know those involved in the creation/distribution of this work. Had you done so, and followed appropriate lines of query/problem-solving [issue resolution], you would have found those involved are NOT the 'Evil Roy Slade' that you infer.
Sure, be peeved about problems you have found on your comp [which others may not have found]. Voice concerns. Seek advice.
Just try and keep it all in perspective and exercise polite restraint...
Fighters of 'principle', with no immediate involvement....good grief.
How about some polite professionalism on the part of the 'customer'?
I guess it's all about whether you actually have gotten to know those involved in the creation/distribution of this work. Had you done so, and followed appropriate lines of query/problem-solving [issue resolution], you would have found those involved are NOT the 'Evil Roy Slade' that you infer.
Sure, be peeved about problems you have found on your comp [which others may not have found]. Voice concerns. Seek advice.
Just try and keep it all in perspective and exercise polite restraint...
Jess McGuay
Reply #52 Thursday, April 17, 2003 6:42 PM
Reply #52 Thursday, April 17, 2003 6:42 PM
Well I can honestly say I sent identical Emails concerning several issues to stardock support Pixtudio support AND an email to Alexandrie over a month ago. To date had one response from stardock that custom color never worked between WB and OB. Other than that the ONLY sup[port responses I have gotten are from fellow users here and in Stardocks groups. I havent lamblasted anyone only asked for the things to be looked at concerning the 40+ errors that show when one analyzes the skin, a few of the custom color graphics that ARE missing such as Custom color Task panel, Custom Color logout icon and screen, Custom Color dropdown side bar, and never have heard if intentional or not but if I put address bar on my task bar the drop down button has a rectangle of grey behind it. Now if thats asking to much that those sorts of things are dealt with I am being unreasonable but I really think I'm not. The missing items, and having to copy and rename files to get then to display right seem in the root of the theme not truly stardock issues.
If this had been a freebie of course I would still ask the creators to look at it but wouldn't have as high an expectation of fixes but we did pay money, not much to some but when you live on $550 in disability a fair share none the less. Anyway just wanted to make clear some of us have sent reports to sevral places and seems everyone is implying its someone elses issue which leads to fustraition which I try not to let flow into my post but may have and am sorry if offended anyone.
If this had been a freebie of course I would still ask the creators to look at it but wouldn't have as high an expectation of fixes but we did pay money, not much to some but when you live on $550 in disability a fair share none the less. Anyway just wanted to make clear some of us have sent reports to sevral places and seems everyone is implying its someone elses issue which leads to fustraition which I try not to let flow into my post but may have and am sorry if offended anyone.
Jess McGuay
Reply #55 Saturday, April 19, 2003 8:28 AM
Reply #55 Saturday, April 19, 2003 8:28 AM
Well I started a "request that stardock order a refresh" thread in the Stardock General newsgroup. If interested pls feel free to add to that thread. Perhaps if enough post Stardock will order one.
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Reply #41 Thursday, April 17, 2003 2:45 PM