NortonAntivirus Problem
Saturday, February 8, 2003 by Beastatron | Discussion: WinCustomize Talk
I just bought the 2003 Norton System Works CD and installed onto my computer. When I try to do a full scan of my computer, it says "Norton AntiVirus was unable to scan your computer for infections because some Norton AntiVirus components are missing." I then ran LiveUpdate which didnt fix the problem.
The next thing I tryed is reading and following the steps to make all the necessary .exe files non-compatable. That still didnt fix the problem. Can anybody help me?
The next thing I tryed is reading and following the steps to make all the necessary .exe files non-compatable. That still didnt fix the problem. Can anybody help me?
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kthxbye
Reply #2 Saturday, February 8, 2003 12:40 AM
Reply #2 Saturday, February 8, 2003 12:40 AM
Well, the last bit didn't get added as a link. Bah.
Beastatron
Reply #3 Saturday, February 8, 2003 12:42 AM
Reply #3 Saturday, February 8, 2003 12:42 AM
Well thats what I was talking about when I read that and made all the .exe files non compatable. Still didnt fix it though. 
Thanks for the try though. 
Thanks for the try though. 
kthxbye
Reply #4 Saturday, February 8, 2003 12:44 AM
Reply #4 Saturday, February 8, 2003 12:44 AM
S'all I was able to turn up - sorry.
-My- personal reply would be: Ditch 2003 and go pick up Systemworks 2002 - it works like a charm on my systems.
-My- personal reply would be: Ditch 2003 and go pick up Systemworks 2002 - it works like a charm on my systems.
Beastatron
Reply #5 Saturday, February 8, 2003 12:49 AM
Reply #5 Saturday, February 8, 2003 12:49 AM
Ehh...I wish it were that simple. The thing is I'm 15, dont have a credit card, and there would be no way I could borrow my dad's credit card again. >
kthxbye
Reply #6 Saturday, February 8, 2003 12:51 AM
Reply #6 Saturday, February 8, 2003 12:51 AM
Ouch. Hrm, yeah, that poses a bit of a problem. If it was just recently purchased, I'd like to think Symantec would offer some telephone based support for free - you might want to look into that or email support?
If not - maybe tell him what's happening, and that you need to return that one for 2002. Dunno. :/
If not - maybe tell him what's happening, and that you need to return that one for 2002. Dunno. :/
Beastatron
Reply #7 Saturday, February 8, 2003 12:56 AM
Reply #7 Saturday, February 8, 2003 12:56 AM
Not a bad idea...I think I'll call 'em up tomorrow when I have the energy. 
kthxbye
Reply #8 Saturday, February 8, 2003 12:57 AM
Reply #8 Saturday, February 8, 2003 12:57 AM
Probably wouldn't do much good this late at night anyway! =D
IPlural
Reply #9 Saturday, February 8, 2003 12:58 AM
Reply #9 Saturday, February 8, 2003 12:58 AM
there is another stand alone holder over version of liveupdate on the Symantic site you download and need to run to fix that, well that was the fix for NAV/NIS 2002 Pro atleast.
Same issue though...
Same issue though...
Beastatron
Reply #10 Saturday, February 8, 2003 1:00 AM
Reply #10 Saturday, February 8, 2003 1:00 AM
lPlural, I'm not quite sure what you just said. What do you mean?
IPlural
Reply #11 Saturday, February 8, 2003 1:04 AM
Reply #11 Saturday, February 8, 2003 1:04 AM
give me a minute and I will see if I can find the link on the site...
There was a issue with NAV and NIS 2002 when installing under XP.
It wouldn't complete correctly, and in order to fix it you had to download version 1.6 or 1.9 of Live-Update and run it with Norton apps turned off...
It would then download ecerything and update, putting things in the correct dir's and registering into the registry correctly also. So it would run on reboot and be fine after that.
There was a issue with NAV and NIS 2002 when installing under XP.
It wouldn't complete correctly, and in order to fix it you had to download version 1.6 or 1.9 of Live-Update and run it with Norton apps turned off...
It would then download ecerything and update, putting things in the correct dir's and registering into the registry correctly also. So it would run on reboot and be fine after that.
kthxbye
Reply #13 Saturday, February 8, 2003 1:06 AM
Reply #13 Saturday, February 8, 2003 1:06 AM
Ah! I also remember seeing something about a AV2003 Cleaner to run in case of a not-fully-right installation. Gah. Too tired to find it again though.
Beastatron
Reply #15 Saturday, February 8, 2003 1:08 AM
Reply #15 Saturday, February 8, 2003 1:08 AM
Well I got time....all I ever do is sit in front of the computer. Haha. 
IPlural
Reply #16 Saturday, February 8, 2003 1:10 AM
Reply #16 Saturday, February 8, 2003 1:10 AM
You'll hit too tired to sleep and everytihng will be running around 900mph between your ears
Of course that is if you haven't been there and past to the "huh? ahhh, mmmm, damn burning eyes, think they'ed make a monitor you could look at
Of course that is if you haven't been there and past to the "huh? ahhh, mmmm, damn burning eyes, think they'ed make a monitor you could look at
kthxbye
Reply #17 Saturday, February 8, 2003 1:12 AM
Reply #17 Saturday, February 8, 2003 1:12 AM
Fortunately I use my notebook - and it's got a nice big LCD that's super-easy on the eyes.
Especially using ClearType.
Especially using ClearType.
Beastatron
Reply #18 Saturday, February 8, 2003 1:13 AM
Reply #18 Saturday, February 8, 2003 1:13 AM
Actually I just took out my contacts and my eyes are kinda burning. 
IPlural
Reply #19 Saturday, February 8, 2003 1:20 AM
To help us solve your support issues faster, we would like to download a small program to your computer that can securely check information about Symantec products.
Please tell me more about this.
The Automated Support Assistant:
only checks information about Symantec products
can find your product and version for you
can find common issues and provide solutions
can save you time
http://www.symantec.com/techsupp/activedata/asa_index.html
Above is one way,
Looking for the manual way, learn more that way..
Reply #19 Saturday, February 8, 2003 1:20 AM
To help us solve your support issues faster, we would like to download a small program to your computer that can securely check information about Symantec products.
Please tell me more about this.
The Automated Support Assistant:
only checks information about Symantec products
can find your product and version for you
can find common issues and provide solutions
can save you time
http://www.symantec.com/techsupp/activedata/asa_index.html
Above is one way,
Looking for the manual way, learn more that way..
IPlural
Reply #20 Saturday, February 8, 2003 1:33 AM
Instructions on running live-update without loading any other norton applications.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1999121613163206
you might have to uninstall NAV with the Rnav2003.exe removal utility to remove the current and previous versions of NAV:
http://service1.symantec.com/SUPPORT/nav.nsf/3353489cd5cd08c388256c0e005a96e4/67175081092c8ac388256ca6007f22e8?OpenDocument
Reply #20 Saturday, February 8, 2003 1:33 AM
Instructions on running live-update without loading any other norton applications.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1999121613163206
you might have to uninstall NAV with the Rnav2003.exe removal utility to remove the current and previous versions of NAV:
http://service1.symantec.com/SUPPORT/nav.nsf/3353489cd5cd08c388256c0e005a96e4/67175081092c8ac388256ca6007f22e8?OpenDocument
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Reply #1 Saturday, February 8, 2003 12:40 AM
http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/61cdd3ab50eb315788256c0c0065bf82?OpenDocument&sone=nav_2003_tasks.html&stg=3&prod=Norton%20AntiVirus&ver=2003%20for%20Windows%202000/Me/98/XP&base=http://www.symantec.com/techsupp/nav/&next=nav_2003_contact_tscs_solve.html&src=sg&pcode=nav&svy=
One hell of a URL - I hope it works.