NortonAntivirus Problem
Saturday, February 8, 2003 by Beastatron | Discussion: WinCustomize Talk
I just bought the 2003 Norton System Works CD and installed onto my computer. When I try to do a full scan of my computer, it says "Norton AntiVirus was unable to scan your computer for infections because some Norton AntiVirus components are missing." I then ran LiveUpdate which didnt fix the problem.
The next thing I tryed is reading and following the steps to make all the necessary .exe files non-compatable. That still didnt fix the problem. Can anybody help me?
The next thing I tryed is reading and following the steps to make all the necessary .exe files non-compatable. That still didnt fix the problem. Can anybody help me?
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sozinho
Reply #22 Saturday, February 8, 2003 2:36 AM
Reply #22 Saturday, February 8, 2003 2:36 AM
Well, I have another problem with NAV2003. I was using NAV2002, and I made the download for the free trial of 2003. After 15 days, I uninstalled the product, and try to install 2002 again, and guess what: I can't, because the program says an error: You have already installed a newer version of NAV (blah, blah...). I have to unistall the software manually (it's a pain in the !"$) and then reinstalled 2002 and made the update again. So, I will wait for NAV2004. >
IPlural
Reply #23 Saturday, February 8, 2003 2:48 AM
Reply #23 Saturday, February 8, 2003 2:48 AM
sozinho, you have to run the cleanup utility from the norton web site to remove all remaining registry keys and such. then you can reinstall your older verision.
it isn't hard anymore, people got pissed with themand they wrote a couple of utilities to do it for you now
it isn't hard anymore, people got pissed with themand they wrote a couple of utilities to do it for you now
IPlural
Reply #24 Saturday, February 8, 2003 2:49 AM
Reply #24 Saturday, February 8, 2003 2:49 AM
you might have to uninstall NAV with the Rnav2003.exe removal utility to remove the current and previous versions of NAV:
http://service1.symantec.com/SUPPORT/nav.nsf/3353489cd5cd08c388256c0e005a96e4/67175081092c8ac388256ca6007f22e8?OpenDocument
http://service1.symantec.com/SUPPORT/nav.nsf/3353489cd5cd08c388256c0e005a96e4/67175081092c8ac388256ca6007f22e8?OpenDocument
Beastatron
Reply #26 Saturday, February 8, 2003 3:27 AM
Reply #26 Saturday, February 8, 2003 3:27 AM
YAAAAAAYYYY!!!! lPural you saved me! The third link you posted worked like gold. I'm scanning my computer as we speak. 
Thanks every one. 
Thanks every one. 
IPlural
Reply #27 Saturday, February 8, 2003 4:33 AM
Reply #27 Saturday, February 8, 2003 4:33 AM
good to here it's up and going and glad someone could help
c242
Reply #28 Saturday, February 8, 2003 8:15 AM
Reply #28 Saturday, February 8, 2003 8:15 AM
I always copy the whole content of Norton/Symantec progs to my harddisk and install from there. The CD install is often a real pain with Symantec products (certain files not found, missing components, incomplete setup...) If want You uninstall Systemworks after such catastrophic setup, it's best to uninstall the components one by one and not all at once.
c242
Reply #29 Saturday, February 8, 2003 8:16 AM
Reply #29 Saturday, February 8, 2003 8:16 AM
Oops, didn't read the 2nd page of the thread, solution found, o.k.
sozinho
Reply #31 Sunday, February 9, 2003 3:35 AM
Reply #31 Sunday, February 9, 2003 3:35 AM
Thanks IPlural for the help. I will keep this in my mind for the next time, and I use the link you posted, to keep it in my hard drive. 
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Reply #21 Saturday, February 8, 2003 1:37 AM
If you go to START:PROGRAMS:NORTON SYSTEMWORK:NAV(NORTONANTIVIRUS) and load Live update from there with systemworks turned off and NAV also turned off, it should look your system over and see the problem and then download the updates and install them for you so it works.
Sometimes what happens is your subscriotion info gets wackybobo in transit also, and that could give you simular problems because it wouldn't register the updates it downloads durring the installation.
I would cut to the chase on the whole thing and do a claen uninstall of NAV only and then a clean install nothing else worked.