Am I wasting my time with a FAQ?
Tuesday, November 12, 2002 by Koasati | Discussion: WinCustomize Talk
I've been working on 3 FAQ pages. One for newbies, one for newbies that want to start skinning, and one specific to WC... why the 100meg cap, why am I getting server busy, and such. I'm still waiting for Brad to respond to an email I sent him, asking for permission for the WC FAQ. I won't post it without his approval.
Anyway, the question is, am I wasting my time? Will you guys and gals that answer the same questions over and over, send the newbies asking for help to the link? Will any of you help me out by submitting ideas for improvement, additional questions and the like? Will the newbies read it? Should I just get back to skinning something, and forget this?
Please respond, and tell me what you think.
oh yes.......... the first page as it stands right now is here http://koasati.net/faq1.htm
So ......what say ye, answerers of the redundant questions.
Anyway, the question is, am I wasting my time? Will you guys and gals that answer the same questions over and over, send the newbies asking for help to the link? Will any of you help me out by submitting ideas for improvement, additional questions and the like? Will the newbies read it? Should I just get back to skinning something, and forget this?
Please respond, and tell me what you think.
oh yes.......... the first page as it stands right now is here http://koasati.net/faq1.htm
So ......what say ye, answerers of the redundant questions.
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JamMeister33
Reply #22 Wednesday, November 13, 2002 9:40 AM
Reply #22 Wednesday, November 13, 2002 9:40 AM
"So no this is now a waste of time." Where's that spell-checker at, hee hee! 
Chef Garry
Reply #23 Wednesday, November 13, 2002 9:41 AM
Reply #23 Wednesday, November 13, 2002 9:41 AM
I agree with JM - put a faq link on the left hand panel. Fuzzy is right as well, I think most of the people that ask some of these truly lame questions won't be bothered to check the faq.
But (and I see this as the key value and main point) with the faq we only need suggest they click the faq link and find out for themselves.
But (and I see this as the key value and main point) with the faq we only need suggest they click the faq link and find out for themselves.
WOM
Reply #24 Wednesday, November 13, 2002 9:41 AM
Reply #24 Wednesday, November 13, 2002 9:41 AM
Way to go T-Man. I think the on top of the messageboard is a great idea. I hope that the FAQ can be edited or updated as needed.
feline
Reply #25 Wednesday, November 13, 2002 10:00 AM
Reply #25 Wednesday, November 13, 2002 10:00 AM
well, put it this way, i have already posted the FAQ link as my reply to one question thread!
saves a lot of typing for me!
saves a lot of typing for me!
Jafo
Reply #26 Wednesday, November 13, 2002 10:02 AM
Reply #26 Wednesday, November 13, 2002 10:02 AM
The idea of the FAQ is that WHEN the next 'oh it's all so hard and I'm impatient so help me now' comes along we just 'gently' direct them to the link and politely suggest they do not repeat their request unless the FAQ has not helped.
If it 'would' but they are just being lazy/difficult, we take them out and introduce them to the in-tray at the Soylent Green factory...
If it 'would' but they are just being lazy/difficult, we take them out and introduce them to the in-tray at the Soylent Green factory...
WOM
Reply #27 Wednesday, November 13, 2002 10:09 AM
Reply #27 Wednesday, November 13, 2002 10:09 AM
Damm Jafo, thats an old movie. Kind of supprised you remembered it.
Chef Garry
Reply #28 Wednesday, November 13, 2002 10:12 AM
Reply #28 Wednesday, November 13, 2002 10:12 AM
I remember that movie! More proof that gun-boy can't act! 
WOM
Reply #30 Wednesday, November 13, 2002 10:17 AM
Reply #30 Wednesday, November 13, 2002 10:17 AM
Chef Garry, you shouldn't talk about Moses like that.
LazyDawg
Reply #31 Wednesday, November 13, 2002 10:22 AM
Reply #31 Wednesday, November 13, 2002 10:22 AM
Certainly not a waste of time. In fact it could be a "Newbies! Read this first!" kind of thing.
Could I also point out that item 2 about rudeness, should also apply to answers. Us thick newbies need encouragment not abuse, and some of the installation and "how to use" instructions are perhaps beyond some ppl's technical ability, esp those who use computers as tool first and foremost, but still like them to look good. Happy to say I haven't seen any overt abuse, but some comments may be misconstrued.
Could I also point out that item 2 about rudeness, should also apply to answers. Us thick newbies need encouragment not abuse, and some of the installation and "how to use" instructions are perhaps beyond some ppl's technical ability, esp those who use computers as tool first and foremost, but still like them to look good. Happy to say I haven't seen any overt abuse, but some comments may be misconstrued.
Jafo
Reply #32 Wednesday, November 13, 2002 10:27 AM
Reply #32 Wednesday, November 13, 2002 10:27 AM
'We thick newbies need encouragEment...' [not 'Us']... 
Griffinme
Reply #33 Wednesday, November 13, 2002 10:44 AM
Reply #33 Wednesday, November 13, 2002 10:44 AM
precentages of all tech support calls:
RTFM 80%
Glancing at the help pages does not count.. RTFM! 10%
Real issues 10%
RTFM 80%
Glancing at the help pages does not count.. RTFM! 10%
Real issues 10%
Lecrayon
Reply #34 Wednesday, November 13, 2002 11:52 AM
Reply #34 Wednesday, November 13, 2002 11:52 AM
It's the best initiative I have seen so far when it comes to helping people out that visit this site. It's certainly not a waste of time. Faqt finding ! 
LazyDawg
Reply #35 Wednesday, November 13, 2002 5:15 PM
Reply #35 Wednesday, November 13, 2002 5:15 PM
Pedentry is not encouraging, Jafo, it is annoying. I was just trying to be relaxed, and as for missing as "e" out of a word, well, excuse me!!
Doreen
Reply #36 Wednesday, November 13, 2002 8:23 PM
Reply #36 Wednesday, November 13, 2002 8:23 PM
yeah Jafo! what's the matter w/ you! always corecting poeples speling? hehe 
Bangkokboy
Reply #37 Wednesday, November 13, 2002 10:15 PM
Reply #37 Wednesday, November 13, 2002 10:15 PM
If you call Moses gun-boy again, he's gonna sic BangGlockBoy on you for sure! 
Koasati
Reply #38 Wednesday, November 13, 2002 11:38 PM
Reply #38 Wednesday, November 13, 2002 11:38 PM
Koasati is amazed at the response on this! 
T-Man ... Jobe had to drop out, but I've been thinking of doing this for months, so I thought I'd do it! Had I known you were interested in using it, I would have started a while back.
I'll email you, so we can
things out.
LazyDawg..... good point.
Jafo.....if LD is from Texas, 'us' thick newbies, is perfectly acceptable. He spelled dawg correctly.
T-Man ... Jobe had to drop out, but I've been thinking of doing this for months, so I thought I'd do it! Had I known you were interested in using it, I would have started a while back.
I'll email you, so we can
things out. LazyDawg..... good point.
Jafo.....if LD is from Texas, 'us' thick newbies, is perfectly acceptable.
He spelled dawg correctly.
ama02
Reply #39 Thursday, November 14, 2002 1:14 AM
Reply #39 Thursday, November 14, 2002 1:14 AM
I think a FAQ link would be very helpful here! I'm relatively new myself, and did have some questions regarding registration...but I emailed Stardock directly for that.
One common question that might not be resolved through the FAQ page is the "What's the name of (or where can I find) this skin?" For that, we have to just rely on ppl's memories or knowledge.
Thank you for taking the time to do this...it IS greatly appreciated!
One common question that might not be resolved through the FAQ page is the "What's the name of (or where can I find) this skin?" For that, we have to just rely on ppl's memories or knowledge.
Thank you for taking the time to do this...it IS greatly appreciated!
Old_Crab
Reply #40 Thursday, November 14, 2002 3:03 AM
Reply #40 Thursday, November 14, 2002 3:03 AM
One more important point to all this is to make the link button to the FAQ the most prominent link button on the page. Perhaps bright red with bright white text at 3x5 index card. Kidding on that 3x5.
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Reply #21 Wednesday, November 13, 2002 9:36 AM
Anyway, I've been waiting for one of you guys to post your FAQ. What I would like to do is create a FAQ page on WinCustomize and create a link on the main msgboard page that will always be on top of the list that points to the FAQ page.
I also like the idea of having the welcome page after registering also point to the page as well. So no this is now a waste of time. But I would like to have a FAQ on WinCustomize too.