I am choked!!!

Choked

Saturday, March 12, 2005 by carolelee | Discussion: WinCustomize Talk

When I "purchased Windowblinds" awhile back I was under the impression I had "indefinite downloads(with windowblinds)now I'm not allowed to download anymore because I'm a past customer? Why renege? Is this the right approach to keep customers? I am left to wonder what has happened to this place I used to call home?
65 Reply 3 Referrals
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carolelee
Reply #41 Sunday, March 13, 2005 12:03 AM
Strange bugs in here....I can't edit and I spaced my words

Lady Aarielle
Reply #42 Sunday, March 13, 2005 12:04 AM
As Apocalypse_67 states there is no point to posting the provisions here as Stardock is the only one that can resolve this matter.

JamMeister33
Reply #43 Sunday, March 13, 2005 12:04 AM
I'm sorry carolelee, I don't mean to upset you... you should definitely contact someone at Stardock and ask them to clear this up for you..

carolelee
Reply #44 Sunday, March 13, 2005 12:09 AM
Jam, I not mad at you, please don't get me wrong.......as for Stardock, that is a lost cause(SORRY)they don't get back to you.....trust me! Too big for their britches, I guess

JamMeister33
Reply #45 Sunday, March 13, 2005 12:15 AM
Try contacting Patrick Ford [[email protected]] about your problem, he helped me with mine very quickly!

Jafo
Reply #46 Sunday, March 13, 2005 12:15 AM

 carolelee ....the wording 'unlimited downloads' would refer to no 'cap' on the annual download, as with the subscriber not having a limit.

Nothing as I ever recall  mentioned 'unlimited' for eternity.

To receive a product/service you first need to pay for that product/service.  EG, you bought an SD product...[WB]...and you received that product....and as a 'bonus', while you were a 'current customer' you also had NO LIMITATION on your downloading .....that was the 'bonus' attributed to the customer 'currency'.

With Object Desktop this is less of a 'drama' as it 'needs' a renewal subscription each year which maintains customer currency.

No-one in their right mind would [or should] assume that 200 years after a single product purchase Stardock should still be subsidising an ex-customer's bandwidth use.....nor should that 'load' be expected to be paid by current subscribers.

Remember, every time a person downloads anything from the site....it costs 'someone'....and that is generally Stardock.

$20 for a product [Windowblinds] AND a few Gig of downloads [reasons why or not is immaterial] is pretty darn good....a cent a meg for the skins...and you get the WB proggy for nix...


carolelee
Reply #47 Sunday, March 13, 2005 12:17 AM
Not sure if anyone would know this question but who changed this policy, Stardock or Wincustomize? I just wish an Admin would come up with some kind of answer.

carolelee
Reply #48 Sunday, March 13, 2005 12:22 AM
Jafo, I understand what you are saying and I agree to a point but the wording at that time said unlimited downloads that could mean a 1000 years....it did not say after a year or anything.......this is my whole point!

Sugaree
Reply #49 Sunday, March 13, 2005 12:32 AM
Isn't it amazing the things you can live without.
After all this is just site

If you call this your home, Support It.



Purrrr...

carolelee
Reply #50 Sunday, March 13, 2005 12:33 AM
Jafo, you are the most "level-headed" admin here, could you please pass this on to whoever handles these kind of issues......I'm right on this subject, you know it

Jafo
Reply #51 Sunday, March 13, 2005 12:37 AM

The customer 'hopes' it's forever....it's only natural....but it's also wishful thinking.

If the wording is specifically 'unlimited downloads' it cannot be extrapolated to be also 'unconditional'....eg, what if Stardock shut Wincustomize.com down permanently?

What if skinners ceased to upload the blinds?

This is all a bit silly arguing semantics....not when the commercial reality is very evident...that every day this site and its content is run/hosted/paid-for mostly by a company that received a one-off payment of $20 maybe over a year ago.

This is really about a need to have people 'current' customers/subscribers to continue paying for the content/upkeep.

At 'worst' wording needs to be changed to be one-hundred-and-one-percent crystal clear what a 'current customer' is and what he/she can expect by being one.

I'm not 'Stardock'....but I knew exactly what it all meant....even subscribing myself for the server drive....though a subscription does nothing for me re access, etc....but it's a fact of life that 'someone' HAS TO PAY.....and it can't always be 'that other bloke'.....sometimes it's me, too....


carolelee
Reply #52 Sunday, March 13, 2005 12:37 AM
Annie, you are correct to support it and I don't disagree.....forget it, my point dosen't matter, it was lost a long time ago

JamMeister33
Reply #53 Sunday, March 13, 2005 12:39 AM
the wording 'unlimited downloads' would refer to no 'cap' on the annual download, as with the subscriber not having a limit.

Nothing as I ever recall mentioned 'unlimited' for eternity.


I think the operative word here would be 'annual'

carolelee
Reply #54 Sunday, March 13, 2005 12:43 AM
At the very least Jafo, you understand what my whole point is.....the wording(because it didn't exsist at the time)I know nothing lasts forever(not even my old computer that I threw out with the trash) In the future I hope that everything is "crystal clear" when it comes to wording......no one likes to be misled!

Jafo
Reply #55 Sunday, March 13, 2005 12:57 AM

carolelee....I think it's very safe to say that if anyone was/has been misled it was definitely unintentional.

I know the guys at Stardock....and they are not that type of person....


Double Zero
Reply #56 Sunday, March 13, 2005 1:00 AM
Ok..::laughs:: Perhaps "I" was misunderstood..(I thought I made it clear in my first paragragh)

arolelee,
Im sure it's frustrating (nag screens just are!) and I know that Stardock & Wincustomize policies can seem a bit vague (ok, for some of us this is an understatement!..LoL)


By that I was suggesting that perhaps you had misunderstood what was being offered upon your purchase.

The next part of the reply just dealt with my own opinions and insight..

Anyway, you have "No Arguments" with or from me..I apologize for putting in my 2cents to begin with..::laughs and sighs::

Take Care,
Zero.

JamMeister33
Reply #57 Sunday, March 13, 2005 1:08 AM
I hope Jafo cleared things up for you carolelee!
Stay happy my friend..

carolelee
Reply #58 Sunday, March 13, 2005 1:16 AM
Paul, you have mail

carolelee
Reply #59 Sunday, March 13, 2005 1:18 AM
Double Zero.....no problemo.......Jam......you are a true buddy....cheers

wulfn1
Reply #60 Sunday, March 13, 2005 1:51 AM
I know it's slightly off subject, but here's what I do

Once every few months I create a cdrom with all my object desktop skins on it , just the newest ones I've dl'd or ones that have been modified. because my puter has crashed so many times in the past( not this one,.. the old nasty wME one). it keeps me current, doesn't clog up my puter with extra files I might not use everyday, and I have a backup of the skins I paid for already for just such an emergency.
I'm surprised WC doesn't sell a monthly cd with the newest skins on it. guess that would also add to the cost of running the site, but it'd still be neat.

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