What's the point? Why have the site at all?

Sunday, July 25, 2004 by Frogboy | Discussion: WinCustomize Talk

I don't often bring this up but I sometimes wonder why we even have this site. I get considerable hate mail every single day because of this site.

Someone didn't get a wallpaper accepted. No idea what the wallpaper was since I didn't moderate it but I get called a Nazi or worse.

Some other guy's network connection isn't working and can't access their skin for some reason so naturally we deleted it because we're "assholes".

And don't even get me started about the people who run into the 50 megabyte limits. You can be assured that for every guy who posts something here, I get 2 emails about it explaining why I am personally a putrid human being.

And I've had days where I get called a "fucking Nazi" and a "blood sucking Jew" (I'm not even Jewish) for things ranging from not "doing something" about the ratings on the site or some comment on some skin that I didn't remove.

And on top of that, this site costs a fortune to run.  The ONLY reason this site is remotely possible to keep up at this point is because of the generous volunteers who run this site day to day.  The admins and moderators who, I might add, often get treated poorly and without any kind of gratitude.  The other variable are the people who SUBSCRIBE to the site.  I.e. pay the $20 for 2 years.

One of the few pleasures I get out of the site lately has been to write about things that interest me.  I realize that some people don't like "blogs".  Or me ranting about niche developer stuff.  What does a PC user care if some obscure Mac developer is getting screwed over by Apple? Why should I keep "whining" about it? It doesn't affect Stardock one iota. If anything, it helps Stardock by taking out a potential competitor.

But I can't even do that without people bitching about THAT. Sure, those people don't know about all the crap that I and others have to put up with on a daily basis because of the site.

But then again, neither does the egomaniac skinner who sends me the nastygram telling me how I'm a parasite on the backs of skinners for working to make customization software.  And the "artist" who sends me a 10 page email insisting that other artists like him should be getting a "royalty" off of every WinCustomize subscription because it is really THEY who matter.  THEY, their ART is what makes this site run and for me to even suggest that developers, moderators, or even users fit in is a demonstration of my "arrogance" and "ignorance" of the circle of life that is the skinning community. That guy doesn't know about the crap we go through either.  Not that he'd be interested.

Right now, what's really helping keep thigns going besides the wonderful people who moderate this site and the users gracious enough to purchase WC subscriptions is the IT team working full time to create the next generation WinCustomize.  Their hard work and tireless devotion to trying to make something really special helps keep the excitement going.

But to those who feel the need to email me telling me that writing non-news items is a "waste of their time" or "yet another example of your petty egoism" or are just "lame rantings", I say to you: Fuck you. Of those who have emailed me, who have accounts, NOT ONE of them has a WC subscription.

Most people dont' seem to have a problem with editorials. And those who don't like them who have posted on the message boards have been at least constructive about it. I have a LOT more respect for the guy who publicly writes their views than the coward who just sends hate mail from their anonymous Hotmail or Yahoo or whatever email account spewing venom at me.

But I'm not having fun right now with this site.  I look at the bills (hundreds of thousands of dollars a year).  I look at my inbox.  And I ask "Why? What's the point?" 

Sorry if I sound a little depressed. I think everyone has those days once in awhile.  And I'm having one today.

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PixelCargo
Reply #41 Monday, July 26, 2004 1:14 PM
Hehe yeah users have to do a computer literacy test when they sign up
ImStein
Reply #42 Monday, July 26, 2004 1:26 PM
I too feel your pain Brad, but you have a lot of great supporters on your side. Don't let it get you down. I think Keila has the best idea yet. Heck, just use her words verbatem(sorry Jafo for the mis-spelling). If anything, you'll get a kick out of it!!!
Apocalypse_67
Reply #43 Monday, July 26, 2004 2:40 PM
Brad, I can relate to your frustration as I went thru a similar phase back when I hosted/moderated the MSN Chat Rooms. At the end I had to learn to laugh at the insanity and ignorance of some people.
And just as you mentioned, the people that dish out the most complains and disgruntle are the people that have never made any kind of contribution, yet they feel it is their given right to label, accuse and trash those that don’t fall on their 'fair' terms.
My advice is to disregard that which is of no use to you and give way to that which benefits and drives the site.
Now, go have a drink, take a walk around the park and play a game of solitaire. I'm sure you'll feel better afterwards
Valhalla
Reply #44 Monday, July 26, 2004 3:13 PM
Now, go have a drink, take a walk around the park and play a game of solitaire. I'm sure you'll feel better afterwards


What A67 said
GuardianD
Reply #45 Monday, July 26, 2004 3:33 PM
Well, I'm still new to this community, but I can sympathize with your plight. Just try to let is slide man, and keep in mind that there are those of us that appreciate what you do, greatly. Some to the point of getting a WC sub, even though our purchase lets us download. (I know that bandwidth ain't cheap at all, and an extra $20 isn't going to make me starve to death.) Keep up the good work, and just try to find those of us that appreciate what you are doing in the mess you have to trudge through.

As for skinners wanting a "royalty" from the subs? Politely remind them that we are not paying for the skins and content, but to help pay for the bandwidth to host their works. If we were signing on to pay for the actual content, they could expect royalties... however, the aggeement is for a membership to the community, not specifically for the content of that community. If that aren't happy with that idea, well... they don't have to put their works up for download... noone is forcing them to. I don't think they realise just how expensive it is to run a site, much less one this size, with this much traffic. True, without the submitted content, there would be less of the site to enjoy... however, without the site, there would be no place for them to showcase their work. Politely suggest that they engage in running their own, professional (no geocities crap) site, and find out just how much is involed in the process.

In the end, I have no problem supporting this community with the nominal fees asked of me. Further, once I learn to develop content myself, and begin to upload it to the community, I would simply take pride in the fact that anyone else out there would like it enough to use it... and wouldn't be looking to get paid for it. That's why I have a "day-job" as a technician!



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Phoon
Reply #46 Monday, July 26, 2004 5:28 PM
Hey, for what it's worth, I think you do a great job. The majority of users here I belive feel the same way. So piss on the ones that give you flack about things. You should be proud that you are providing such a fantastic and worthwhile service which doesn't promote filth and questionable material like so many sites do.

Keep up the great job!!
werewolf
Reply #47 Monday, July 26, 2004 7:56 PM
I'm really sorry that you feel this way at the moment. There are thousands (and thousands?) of us who totally appreciate all the sites here, the hard work all of the folks put in, the incredible customer support you guys offer, the amazing software...

It's all good.

I know it's really hard sometimes, but don't let those few, those total degenerate freaks, get you down forever. They're not worth it.



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Hus
Reply #48 Monday, July 26, 2004 8:38 PM
Sorry to hear that, I can relate to what you're saying, just can't imagine dealing with it. It's not easy to be a leader. So far, you've done a great job though...
[Message Edited]
Anthony R
Reply #49 Monday, July 26, 2004 9:32 PM


GhoS
Reply #50 Monday, July 26, 2004 10:04 PM
I think it is terrible the lack of respect people can have for each other. Although I think the majority of visitors to this site are good people, unfortunately those who lack any form of decency feel the need to speak loudly.
I work in retail and the lack of respect towards those of us working in that profession is revolting at times also. It seems people get into their big heads that they are the only important person alive and their every whim should be granted.

Its seems these nasty people Frogboy writes about care about this site just don't possess the means to properly voice their concerns and suggestions. They also forget the proverb that you can't please all of the people all of the time.

I think this site has been an extremely postive influence on the world of skinning. Sure its gone from being a totally free hobby towards something that costs money to become a part of, and sometimes others can make money as well. Change is a process that some simply can't embrace. To those I say, stay in the past, wallow in it and let those of us who choose to advance, do so.

It is known that you hear from those who complain, than those who like what is going on. People are more likely to write when upset. So I think more of us need to take it upon ourselves to let Brad know when we like what is going on as well. I don't know if he really wants more email, but more positive emails will show him how much we care and that the jerks are really in the minority.



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HG_Eliminator
Reply #51 Monday, July 26, 2004 10:10 PM
mean people suk .. u rock brad
tjesterb
Reply #52 Monday, July 26, 2004 10:37 PM
Hmmm, not sure what to say that hasn't already said by everyone else here. This is a great site, and I have enjoyed reading your posts. Maybe you should buy a punching bag? take out your frustrations with some of the losers, and get some exercise at the same time!
[Message Edited]
_02
Reply #53 Tuesday, July 27, 2004 1:29 AM
Yep.... all the good stuff wot they all sed!

You have mail Mr. Wardell. (No... most definitely not nasty mail )
Lotherius
Reply #54 Tuesday, July 27, 2004 7:55 AM
I, on the other hand, try to send appreciation mail to developers. You got one from me last week, Brad. I guess they're not all that common though, since mine made the news. There are lots of satisfied customers though, just remember that. Most of them are just unaware how appreciated their being good customers is, and don't think to let you know how much they appreciate the site and your company's other services.

I guess this is why most businessmen eventually hide behind "operatives" as they become more and more in the public light. *sigh*...
Sleeping Dragon
Reply #55 Tuesday, July 27, 2004 12:56 PM
Albert Schweitzer once said "One truth stands firm. All that happens in world history rests on something spiritual. If the spiritual is strong, it creates world history. If it is weak, it suffers world history."
Someone else said "It's hard to soar with eagles when you work with Turkeys. Keep up the good work, Brad, and keep your spirit strong. All of the decent people appreciate you, and the knuckleheads, ...well, they're just knuckleheads.
Cyberjack
Reply #56 Tuesday, July 27, 2004 1:16 PM
Happy thoughts coming your way Mr. Frogboy and your partners.
Must of us are pleased and happy for what you have done and will do futher

Cheers Mr.Frodo!!
wulfn1
Reply #57 Tuesday, July 27, 2004 1:30 PM
Brad,
you're of course doing a wonderful job with the site. Children will be children and will always assume there is someone getting more than what they are. Those are the whiners. do what us mom's do. IGNORE em! eventually you will only hear the good stuff coming thru.
please continue to blog , editorialize and do the great stuff you do. for every one whiner, there's at least 10 or more of us who WANT to hear what you're saying and who WILL support the site both in subscription and in contributing to the community.(I know I know, I haven't been around much to contribute lately. many new and exciting things happening here this summer.)
keep your chin up and your ears plugged,
I agree with several other of the community. get out the poles, worms and lawn chairs. kick back and watch the clouds and stars go by and convince the fish to byte on your line.
it really does relax and renew the spirit.

Wulfie
SelfExiled
Reply #58 Tuesday, July 27, 2004 3:21 PM
Well, it wasn't me. I don't send hate mail. Life is too short. I may tease you, Brad, but it is all in jest. You have my support, but please watch your language, as I've been told. I think its important that we realize the foundations of our great nation and the way the rules need to apply. Try looking at the funny side of those emails and the sadness of their being, and please, as my mother told me, don't stoop to their level. You're in a position here to be a great leader of a popular, and therefore powerful website. And remember, its not easy being a leader. Do leaders run away and quit? I hope not. Are they scared away? I hope not.

You've got to fight, for your right, to party.(The Beastie Boys)
Jafo
Reply #59 Tuesday, July 27, 2004 6:59 PM
The phrase is ...'It's hard to soar like an eagle when you are surrounded by turkeys'...
Sleeping Dragon
Reply #60 Tuesday, July 27, 2004 7:22 PM
Interesting point

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