What's the point? Why have the site at all?

Sunday, July 25, 2004 by Frogboy | Discussion: WinCustomize Talk

I don't often bring this up but I sometimes wonder why we even have this site. I get considerable hate mail every single day because of this site.

Someone didn't get a wallpaper accepted. No idea what the wallpaper was since I didn't moderate it but I get called a Nazi or worse.

Some other guy's network connection isn't working and can't access their skin for some reason so naturally we deleted it because we're "assholes".

And don't even get me started about the people who run into the 50 megabyte limits. You can be assured that for every guy who posts something here, I get 2 emails about it explaining why I am personally a putrid human being.

And I've had days where I get called a "fucking Nazi" and a "blood sucking Jew" (I'm not even Jewish) for things ranging from not "doing something" about the ratings on the site or some comment on some skin that I didn't remove.

And on top of that, this site costs a fortune to run.  The ONLY reason this site is remotely possible to keep up at this point is because of the generous volunteers who run this site day to day.  The admins and moderators who, I might add, often get treated poorly and without any kind of gratitude.  The other variable are the people who SUBSCRIBE to the site.  I.e. pay the $20 for 2 years.

One of the few pleasures I get out of the site lately has been to write about things that interest me.  I realize that some people don't like "blogs".  Or me ranting about niche developer stuff.  What does a PC user care if some obscure Mac developer is getting screwed over by Apple? Why should I keep "whining" about it? It doesn't affect Stardock one iota. If anything, it helps Stardock by taking out a potential competitor.

But I can't even do that without people bitching about THAT. Sure, those people don't know about all the crap that I and others have to put up with on a daily basis because of the site.

But then again, neither does the egomaniac skinner who sends me the nastygram telling me how I'm a parasite on the backs of skinners for working to make customization software.  And the "artist" who sends me a 10 page email insisting that other artists like him should be getting a "royalty" off of every WinCustomize subscription because it is really THEY who matter.  THEY, their ART is what makes this site run and for me to even suggest that developers, moderators, or even users fit in is a demonstration of my "arrogance" and "ignorance" of the circle of life that is the skinning community. That guy doesn't know about the crap we go through either.  Not that he'd be interested.

Right now, what's really helping keep thigns going besides the wonderful people who moderate this site and the users gracious enough to purchase WC subscriptions is the IT team working full time to create the next generation WinCustomize.  Their hard work and tireless devotion to trying to make something really special helps keep the excitement going.

But to those who feel the need to email me telling me that writing non-news items is a "waste of their time" or "yet another example of your petty egoism" or are just "lame rantings", I say to you: Fuck you. Of those who have emailed me, who have accounts, NOT ONE of them has a WC subscription.

Most people dont' seem to have a problem with editorials. And those who don't like them who have posted on the message boards have been at least constructive about it. I have a LOT more respect for the guy who publicly writes their views than the coward who just sends hate mail from their anonymous Hotmail or Yahoo or whatever email account spewing venom at me.

But I'm not having fun right now with this site.  I look at the bills (hundreds of thousands of dollars a year).  I look at my inbox.  And I ask "Why? What's the point?" 

Sorry if I sound a little depressed. I think everyone has those days once in awhile.  And I'm having one today.

First Previous Page 2 of 9 Next Last
CerebroJD
Reply #21 Monday, July 26, 2004 2:52 AM
I would like to make a personal apology to you, Brad, for insinuating that you were a whiner. That was pretty out of line for me to do that. I really enjoy reading your blog entries on the various subjects that you persue. I'm not going to oppose your views, since they are your views, and I have no desire to change them. I guess the reason I jumped on you earlier was because because of some personal stress I've been dealing with over the past 3 days, and I came here (to the site) to relax and saw more stuff on Konfabulator. And I overreacted. Sorry again...dont take this personally.

WinCustomize (as cheezy as this sounds) has given me more of a purpose in life than pretty much anything else I do. I can have tons of fun just reading the boards and helping people out. I love making skins as much as my mom is annoyed by me making them. I have a great time taking on new challenges. I like trying out new skin features. Most importantly though, is that I love talking with my friends here on the messageboards. I can get help from these guys, talk, joke, and tease them. I have as much fun here as I do hangin out with my "real" friends lol. Thats pretty cool.

Again, Brad, you have my apologies for any insult I may have directed at you...I was typing too fast to think about it.
Woodbridge
Reply #22 Monday, July 26, 2004 5:24 AM
Cheer up Brad! Think of it like this, all of us who are very very happy with the service you, Stardock and the admins, wizops etc provide don't often say how pleased we are. As you are quite the stats man, Im sure you know roughly how many users use this site. Take that number and subtract how many hate 'howler' mails you get - the result is the number of happy punters. woah, thats a big number
NightTrainthedark
Reply #23 Monday, July 26, 2004 5:31 AM
Unfortunately as something grows bigger, the nooks and crannies for the filth to attach itself gets bigger also. That filth will never go away.
Now that microsoft is prepackaging wb with it's sytems the filth is going to really start to pile up. You cannot ignore it and you certainly can't embrace it. As far as I see there is not much you can do about it. The trolls will come. The trolls will get smarter and smarter. The comminity can only band together to ignore the filth.
Personally I don't know how you do it Brad. I had a trollish comment on one of my skins before I went to bed last night. It bothered me all night only for me to wake up in a sour mood. I come on the site to find this thread and the best I can sum it up is "Misery loves company".When you say "why have a sight" I completely understand where you are coming from. Because of one stupid comment I considered stopping skinning all together. Yeah that seems rediculous but the trash does have a way of stinking up the rest everything.
The worst part is that they are trying to get a rise out of you and if you comment back, they win!

I was taught in elementary school that if you write a letter to a company telling them you are displeased with their product then they will send you free stuff. I am willing to bet that some of the mail you get is people just doing what they are taught in school and some of the mail is repeat trolls just trying to unmake your day. There is always all the kind people (above) around here to help get you out of the rut. It all comes down to respect for each other and sharing. Nothing is perfect (except for treetog) for everyone. What works well for one will work poorly for another. Some people just can't share anything and expect the world to run for them.
teddybearcholla
Reply #24 Monday, July 26, 2004 5:49 AM
Brad, Ditto what everyone else has said. This is a wonderful site, appreciated by soooo many people, but like with anything else, it's the "badies" that stand out. I hope by your reading these thoughts by everyone, they will help you out of your "blues". Take care, and God bless you
Barbara
4D
Reply #25 Monday, July 26, 2004 6:29 AM
Take pride in what you and your team have accomplished Brad, Something that isn't worth taking down doesn't get belittled. You have grown your little niche market into a mainstream success, unfortunately some people feel that you have stepped on there toes in the process, there vision doesn't line up with your own.. on the bright side you ARE the one in control and the buck stops with you. You have defined what will be and how, and for the most part the majority in the community are happy to contribute and share in the rewards and joys of your success.

It's probably a good thing Brad that all the people who enjoy wincustomize and your products don't write POSITIVE mail to you personally all the time! While it would be nice, this too would just flood your inbox eventually and frustrate you just as much Don't forget that those that complain are just a vocal minority, and, as you pointed out, probably know that they would be shot down in flames in a public board, which is why they choose e-mail.

Pour your effort and energy into WC2K5 Brad, It will be a better product for it, and my enjoyment of WC will be further fulfilled I am sure. Everybody needs to maintain there interest and enthusiasm by changing and developing and bringing vision into reality. Run with your vision Brad, your purpose is a good one, and you have listened to the community so many times that I am absolutely sure that the direction you take WC2K5 will be a good one, and a better one. Make it all that you want it to be, and when people come to tear it down remember that YOU love what you have managed to build, no one can take that away, and that thousands of people are benefiting from your changes.

Soldier On Brad.



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Csurfside
Reply #26 Monday, July 26, 2004 6:50 AM
I had no life untill this site. All I do every day "Cause I have no job" Is surf wincustomize. I love this site since the day I accidently had it pop up on my computer screen. That was the best day of my life. Please keep up the hard work. I Have purchased much software and I will look into subscribing.

Now if I can just get T-man to change the name on my account to Craig Franey and not Christina Ruotolo I wont have anything to complain about.

Your great froggy!
[Message Edited]
Keila
Reply #27 Monday, July 26, 2004 7:24 AM
Shitdamn Brad, I sure hope you feel better today. I can feel the wave of your wrath all the way across the lake.
I can imagine only how hard it must be to put of that that kind of mail every day. I hope you have standard "copy/paste" replies for most of them.

"Your subject field was insulting enough that you are being informed that the mail was not read. If at any point you want to act like a human being I will take my time to help you"

or for the one that go bad in the middle of the mail...

"I read your email up to the point that you started acting like a complete jerk toward me. This is to inform you that I stopped reading at that point and still have no idea what your complaint was and therefore cannot help you. When you would like to take the time to type out a proper email I will take the time to type out a proper reply."

Again, Brad, you have my apologies for any insult I may have directed at you...I was typing too fast to think about it.

This quote is a perfect point. Not toward you of course CerebroJD, you have taken the opportunity to admit to your mistake and apologies.
The point is that there are way to many people out there that get so mad they just start typing and do not think while they are doing so. We all know it only gets worse from there.

As for the blogs. This is your website and you should be able to do with it what you like. If some people do not like the blogs then they need to just not read them and shut-up. My God, they are on the front page and not taking away from anything else on the site. Some people I will never understand.
[Message Edited]
_footsie_
Reply #28 Monday, July 26, 2004 7:39 AM
I'm sorry you have to listen to all the bull, Frog

Just remember you can't please everybody all the time...and you know you've got alotta people here (very obvious!! ) that can pick you up if you're feeling down

Don't worry! Be hoppy!

Alternate Setting
Reply #29 Monday, July 26, 2004 8:09 AM
@ Mrs _footsie_

Will echo sentiment from 'over the pond'




[Message Edited]
White_Moth
Reply #30 Monday, July 26, 2004 8:10 AM
I have been online for over two years now doing "my thing" and am not loved for it, yet I found that this site is the only one where I can hang out and truly enjoy "Fellowship" with honest respectable people for which I am grateful.

This site is now a "Touchstone of Refuge" where I can return to after my less than desirious encounters elsewhere on the net that allows me to normalize with real people of the good kind.

To give in and lose this site over a few mis-guided embeciles would be a tragedy indeed, not only for me, but for all those who work hard providing it, and those who work as hard being a part of it in the Spirit of Goodwill.

Fame has a price we must all pay and some more dearly than others, but the rewards that follow will always reveal themselves in ways unexpected to those who stick with the plan.

To give in is to give up and I for one will never do that.

Hang in there Frogboy, we all in this together.




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Lecrayon
Reply #31 Monday, July 26, 2004 8:24 AM
I guess you have to put things into perspective Brad. This site is a brilliant example of what stardock's programs can do. You can't please them all, so no need to be > or And about the money...well I read what it costs you, but never what it brings you. Keep on looking to the positive sides I say.
Island Dog
Reply #32 Monday, July 26, 2004 8:38 AM
I would just like say I think this site and all of the software is great. I have never paid to be a member to any kind of website before, but I gladly paid to become a subscriber here. Also, I don't like paying for software unless I think it's worth it. I just bought OD Plus and I am getting ready to buy more.

I would also like to say I think wincustomize has a great community. I look forward to reading the message boards and helping people out if possible.

I know people can be hard to deal with and that comes with the job I guess, but know that there are many more who really appreciate the things you and your staff do.
c242
Reply #33 Monday, July 26, 2004 9:04 AM
You know what I think about You and Your company and I feel Your pain, which I get a little sight of on other sites. And when I watch the blatant comments on those other sites on every news You post I don't want even imagine the hate mails (I got a few also as everyone openly supporting Stardock, I guess) You get on a daily basis. So to cut this short : All my sympathies go over the ocean to that little software company You drive and I hope You and every employee of Stardock will feel a little breeze of it.



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Doreen
Reply #34 Monday, July 26, 2004 9:05 AM
Brad every rose has it's thorns and your site is no diff besides how much fun would it be if all wassss smiles and praises all day long? you do live here on earth right?

obviously the site is something good so stop looking at the bad and just focus on the good there is alot of ppl that practically live on your site as much as their homes and enjoy it don't let the party poopers spoil your party...

I don't know too many ppl that get to make their living by a hobby they love (and even hobbies have set backs so I don't know what you expect) when you've really had enough of it you'll know and just shut it down but I doubt it's soon, everything seems to be going too strong for that, would be a shame to shut down cuz of a few jealous and moody ppl so stop crying and refocus you frog and I guess enjoy the fruits of your labors?
I.R. Brainiac
Reply #35 Monday, July 26, 2004 9:22 AM
I for one enjoy your 'rants'.It shows there is a real person at the helm,not just some faceless corporate guy who dosnt really care.Its good to see the head guy show up and talk to us.Not many companies out there where you can have a dialog with the ceo and his developers and website staff.
teddybearcholla
Reply #36 Monday, July 26, 2004 12:08 PM


teddybearcholla
Reply #37 Monday, July 26, 2004 12:09 PM
What I.R.Bainiac said I'll get the hang of the quote thingy yet
PixelCargo
Reply #38 Monday, July 26, 2004 12:32 PM
Just had a thought, ppl mostly go awall on email or posts wanting to blame someone. You dont see who you are talking too and they feel like they are talking to computers.
Users on this site should be able to post theyr pictures in theyr profile or something, make the experience feel more human.
What do yall think?
I see admins talking but I dont know whos talkin lol.
MGiff
Reply #39 Monday, July 26, 2004 12:46 PM
This site is a godsend to those of us with no life! It is all yours, you have brought happiness to so many people and created a community that is tight knit and protective of each other, just like family. Don't let go, we'll be lost without WC.
TYBSP
Reply #40 Monday, July 26, 2004 1:06 PM
Frogboy:
I gotta tell you that for me this is one awesome site. No I dont know everything about computers and no I'm not some IT tech. However, I am a man who loves computers and have had one since they had little black screens and the OS had to be loaded off a floppy. There has been sooo many proggies I have tried to use that TRUTHFULLY SUCKED and cause me a lot of heart acke for trying them. With WC, I have been using WB, CursorXP, and ICON Packager. It has been so cool to finally be able to customize my computer the way I want it to be. Problems, I dont think so. PPl who bitch about WC programs either havent got a clue about computers (which the bitch might be acceptable due to ignorance) or the are just Plain pricks. Then again many are 12 year old babies who are trolling for reactions.

I have created a few skins and it is a real pleasure to see ppl downloading my efforts and commenting on them. (more than 57000 now ) And if someone wants to bitch me out for my work that they have the opportunity to use for free, I'm with you F&%$ them.

They piss and moan about something that costs just pennies compared to just the cost of the graphics programs skinners are using to create these skins. The BIGGEST thing lacking is APPRECIATION!!! >

Unfortunetely the voice you hear the most is the voice of the Belly Achers. Well, From one very Appreciative user....... THANK YOU VERY MUCH FOR YOUR HARD WORK AND EFFORTS!!!!

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