Advice re: possible worm???

Wednesday, September 17, 2003 by goodmorphing | Discussion: WinCustomize Talk

Suddenly IE won't work at all. I have tried sys restore. Cannot access online virus scan. Norton not finding anything at all. I was thinking about re-installing from disc, but if it is a worm or virus it might wipe out the disc. What should I do?

word works, defrag works, sys restore works, netscape works, trillian works.

If this comes through underlined it is not intentional...
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WOM
Reply #1 Wednesday, September 17, 2003 3:27 PM
If it is a virus, SYS restore won't do any good. Why don't ya get on the chat, you'll probably get an answer faster.



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goodmorphing
Reply #2 Wednesday, September 17, 2003 3:30 PM
stardock central doesn't work, wincustomize doesn't work. Only netscape (good thing I wanted to see if anything changed and installed it about a month ago)
yrag
Reply #3 Wednesday, September 17, 2003 3:32 PM
Open Task Manager and see if IExplorer is running ....if it is , kill it.



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goodmorphing
Reply #4 Wednesday, September 17, 2003 3:38 PM
explorer.exe

that is running. I don't have msn explorer on my computer though.

goodmorphing
Reply #5 Wednesday, September 17, 2003 3:39 PM
I was reading a newsgroup with a lot of political dissention, and I followed a link. Big mistake, but I do have a firewall and norton.
goodmorphing
Reply #6 Wednesday, September 17, 2003 3:40 PM
only things dependent on IE are affected it seems
yrag
Reply #7 Wednesday, September 17, 2003 3:41 PM
No...IE..not Explorer. Look in the process' running for 'iexplorer.exe' (could be more then one) SDC, WC Browser and IE all run off the same engine...



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goodmorphing
Reply #8 Wednesday, September 17, 2003 3:44 PM
no it isn't in there
If I open IE it will act like it is trying to connect and it just cant


it loads to about 34% and sits
goodmorphing
Reply #9 Wednesday, September 17, 2003 3:46 PM
I tried to do an online scan through netscape but the engines required tell me they cannot find the plugin folder, even when I point to it directly
Jafo
Reply #10 Wednesday, September 17, 2003 3:47 PM

A virus won't affect your disk....assuming you mean CD disk...it's read-only...

In task manager you are looking for instances of 'iexplore.exe', not 'explorer.exe'....the latter is your shell....the former is the Web browser.

If  a failed process is still running [but not showing as a window on screen] opening, or trying to open further instances will do nothing.....you'll need to 'kill' any existing ones first....

yrag
Reply #11 Wednesday, September 17, 2003 3:48 PM
This is pretty lame....but did you try an old-fashioned re-boot????????



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goodmorphing
Reply #12 Wednesday, September 17, 2003 3:48 PM
You know in the add/remove section for windows? I tried to reinstall through that and it says something like resources needed 0.00%

I tried to redownload IE6 and got to a download station, but it wouldn't download anything.
Jafo
Reply #13 Wednesday, September 17, 2003 3:49 PM
GM....if it's opening, try it offline and delete cookies and cache files....that'll help...
goodmorphing
Reply #14 Wednesday, September 17, 2003 3:54 PM
I did restore, and rebooted with that.

Then i just rebooted... twice.

Would turning it off, and then back on be better?

IE is not in the task manager except when I try to use it. It goes away when I close the browser.

thanks for helping me.
yrag
Reply #15 Wednesday, September 17, 2003 3:54 PM
GM - You're doing things that are dependent on the IE engine...until we figure out what the problem is it's not going to let you do anything short of using a CD...did you in fact try a cold re-boot?



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goodmorphing
Reply #16 Wednesday, September 17, 2003 3:57 PM
OK.


This is silly, but how do you go offline when you have cable?

I have been meaning to find that out.... ***embarrassed***

I ran ad aware and killed all new cookies.
goodmorphing
Reply #17 Wednesday, September 17, 2003 3:57 PM
I will try a cold reboot now.
Sugaree
Reply #18 Wednesday, September 17, 2003 4:01 PM
I have a on/off swich on the back of my cable thingy
kona0197
Reply #19 Wednesday, September 17, 2003 4:02 PM
Simple...unplug the cat cable and unplug the electricy from the cable modem.
kona0197
Reply #20 Wednesday, September 17, 2003 4:02 PM
wait 5 minutes then plug all back in.

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