Purchasse Premium WB

Monday, January 7, 2019 by sargan | Discussion: Personal Computing

I'm not sure why it's doing this but I cannot purchase anything on Wincustomize it doesn't mateer what the item is I can't buy it.  any help

AzDude
Reply #1 Monday, January 7, 2019 11:13 AM

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

sargan
Reply #2 Monday, January 7, 2019 11:24 AM

AzDude, thanks for the help I will key an eye on this thread  

AzDude
Reply #3 Monday, January 7, 2019 11:30 AM

Hello,

Sorry to hear you are having issues.

We will need more info to help you .

1st , try a different browser or two incase one browser is blocking you /

2 nd. What version of Windows are you running 

3 is your Stardock Account up to date 

4 What apps do you want to buy ? you will need the right version for your version of Windows .

Report back here with this info then we can proceed with help, Thanks .

 


AzDude
Stardock Community Assistant

sargan
Reply #4 Monday, January 7, 2019 11:52 AM

1st - google chrome no difference

2nd - windows 10 home

3rd - yes

4th - windowblinds mostly

 

Scott

AzDude
Reply #5 Monday, January 7, 2019 12:09 PM

So what browser do you use ?

What version of windows 10 home try ( type in winver in run )

Is you problem buying the WindowBlinds App or buying Master WindowBlinds Skins from the Masters ?

sargan
Reply #6 Monday, January 7, 2019 12:17 PM

Browser - Microsoft Edge and Google Chrome

Version of windows 10, 1809

it happens at the time of purchase right at the end

 

AzDude
Reply #7 Monday, January 7, 2019 12:22 PM

sargan

it happens at the time of purchase right at the end

That's what i need to know purchase what the WB app

or a master skin ( just one having a problem or several )

sargan
Reply #8 Monday, January 7, 2019 12:41 PM

Master skins and it isn't just one WB but every master skin

 

Island Dog
Reply #9 Monday, January 7, 2019 12:41 PM

Are you getting an error? Please be more specific on what is happening.

 

sargan
Reply #10 Monday, January 7, 2019 12:49 PM

I am not getting a error but what happens at the end of my purchase when you would purchase the WB a box shows up on the screen saying "processing" it stays there until it times out and you can try it again, sure hope this fixes the problem

AzDude
Reply #11 Monday, January 7, 2019 12:55 PM

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

sargan
Reply #12 Monday, January 7, 2019 12:57 PM

will do

Yrgal
Reply #13 Monday, January 7, 2019 6:50 PM

I'm not saying that it's the solution, but are you by any chance using a pop-up blocker or an ad-blocker? That might be what's preventing a purchase from some web stores.

sdRohan
Reply #14 Tuesday, January 8, 2019 9:48 AM

sargan

1st - google chrome no difference

Try opening Chrome in an incognito window:

And trying to purchase under it.

----------------
Sean Drohan
Stardock Customer Service Manager

T-Man
Reply #15 Tuesday, January 8, 2019 4:20 PM

Also, are you logged on?

And, another thing to try, click on the "Is this a corporate or business order?" option and verify your address (or enter it if you are not logged on ).

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