WinCustomize Renewal

Tuesday, December 18, 2018 by Jaroepz | Discussion: WinCustomize Talk

Hello Everyone...

I just renewed my Wincustomize subscription a couple months before it expired and i noticed it did not update my time still says 127 day's should have added another year right? any help would be appreciated...

thank you 

Merry Christmas and Happy Holidays to you all!!!

Ed

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AzDude
Reply #1 Tuesday, December 18, 2018 7:26 PM

Hello,

Yes it should have updated your time .

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

sdRohan
Reply #2 Wednesday, December 19, 2018 9:03 AM

Hello,

Sorry to hear you are having trouble.


I just renewed my Wincustomize subscription a couple months before it expired and i noticed it did not update my time still says 127 day's should have added another year right? any help would be appreciated...

Check it now, please.

----------------
Sean Drohan
Stardock Customer Service Manager

Jaroepz
Reply #3 Wednesday, December 19, 2018 3:21 PM

sdRohan

Check it now, please

Hello still shows 126 days left

Jaroepz
Reply #4 Saturday, December 22, 2018 7:47 AM

Let a few days go by and still nothing has changed, kinda surprised it not fixed already any help is appreciated

thank you

basj
Reply #5 Saturday, December 22, 2018 8:06 AM

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Be reminded that Stardock will be on holiday until 2nd January. Please check up the notice posted above for details. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

sureshot106
Reply #6 Saturday, December 22, 2018 8:46 AM

Mine also says renew at the Stardock Store. I renewed on December 13th. Just checked today and it says expired.

ALMonty
Reply #7 Saturday, December 22, 2018 12:23 PM

I also have a problem with the renewal. I paid but it's still telling me to renew.

AzDude
Reply #8 Saturday, December 22, 2018 12:50 PM

Hello Al, 

Stardock Support is Closed for the Holidays returning Jan.2nd

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

ALMonty
Reply #9 Saturday, December 22, 2018 1:12 PM

Thanks AZ, I just want to let them know that there is a problem. I have my Stardock sub coming up I'll wait until this gets cleared up before I re-subscribe to that.

sdRohan
Reply #10 Monday, December 24, 2018 11:15 AM


any help would be appreciated...
[/quote]

Fixed and gave you some extra  time...

ALMonty

I paid but it's still telling me to renew.

[quote who="sureshot106" reply="6" id="3736318"]
Mine also says renew at the Stardock Store. I renewed on December 13th.

It will always say 'renew' - it does not mean you are expired, just that you can add time to it.  If  either of your times are wrong, let me know please.

------------
Sean Drohan
Stardock Support Manager

ALMonty
Reply #11 Monday, December 24, 2018 11:58 AM

Mine still says Expired. Isn't there supposed to be a time indicator where it says Expired? My OD sub tells me Expires in 10 Days. The only way I can tell is I can't see the Subscriber Skins.

sdRohan
Reply #12 Monday, December 24, 2018 12:42 PM

Hello ALMonty,

I fixed your WC sub time but I don't see a recent OD renewal to bump it, you have an order number?

~Sean

 

ALMonty
Reply #13 Monday, December 24, 2018 1:52 PM

I just renewed my OD sub and everything is good.

On my downloads page I don't see the WC sub does it disappear when your renewed?

ALMonty
Reply #14 Monday, December 24, 2018 1:56 PM

I still get ads on WC if I turn off AdBlocker.

AzDude
Reply #15 Monday, December 24, 2018 2:22 PM

ALMonty

I still get ads on WC if I turn off AdBlocker.

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

BigDogBigFeet
Reply #16 Monday, December 24, 2018 2:58 PM

The WC subscription is different from your OD subscription ALMonty.  Renewing the OD subscription does not extend/renew the Wincustomize subscription.

The WC subscription order should cause your Wincustomize Subscription to show in your account with about 360 days until it expires at this point.

It does for me now.

ALMonty
Reply #17 Monday, December 24, 2018 3:18 PM

Yea I understand that. My OD sub is fine, the WC sub looked liked what I posted in Reply #7 (first pic) now it's not showing up at all.

sdRohan
Reply #18 Monday, December 24, 2018 6:19 PM

ALMonty

now it's not showing up at all.

Check it now...

------------
Sean Drohan
Stardock Support Manager

ALMonty
Reply #19 Monday, December 24, 2018 8:07 PM

You got it Sean... but it says 89 days.

sdRohan
Reply #20 Monday, December 24, 2018 9:22 PM

ALMonty

You got it Sean... but it says 89 days.

Check now, please...
------------
Sean Drohan
Stardock Support Manager

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