MS Breaks Edge with latest update(Solved)

Wednesday, September 13, 2017 by BigDogBigFeet | Discussion: Personal Computing

Well I sent feedback to MS today.  Edge is 100% broken on my laptop after the latest update.  All common remedies fail reboots, browser cleaning, and re-setting.  Nothing works.  Edge can no longer even display webpages I use.


Gotta love MS and forced updates. 

I told them I'm now forced to use Google Chrome.  I do not like it but I now have no other choice.

Well, now it is 09/14/2017 and Edge is working again.  I did not find any fresh updates pushed since this troublesome one on 09/12/2017.

I did report the issue through the Windows Feedback app (when it happened) and provided a capture to them of the error occurring.

I recommend if you encounter difficulties with Win 10 use the Feedback app.


Reply #1 Wednesday, September 13, 2017 11:17 AM

I got a COMPLETELY black screen except for Advanced system care.... Tried to kick start Explore.exe in Taskmanager...Yeah right.   

Reply #2 Wednesday, September 13, 2017 12:23 PM

I had similar problem with frozen black screen as well.  It took several attempts to clear that up also.

Now I have my Laptop running everything normally except Edge.  CCleaner is of no help with it.

Reply #3 Wednesday, September 13, 2017 7:50 PM

Awesome.  Don't use Edge but what version of Win10 is affected (still on 1607/14393.1715 here)?  Out of curiosity.


Reply #4 Wednesday, September 13, 2017 8:22 PM

I'm on Ver. 1703 build 15063.608

Reply #5 Wednesday, September 13, 2017 9:46 PM

Not sure what the rhyme/reason is with the Creators Update rollout.  Some of our Win10 rigs have been updated, some not & I'm still one of the nots.

Leo the Lion
Reply #6 Wednesday, September 13, 2017 11:44 PM

Updated three machines with the latest Windows Update last night and Edge is working flawlessly on all rigs  

Reply #7 Thursday, September 14, 2017 4:57 AM

The Black screen issue is an HP Thing apparently, seems to happen to all HP Laptops

Reply #8 Thursday, September 14, 2017 9:39 PM

Doesn't surprise me, MS broke my soundcard with an unnecessary driver update.  Nothing that I tried to restore it worked, including System Restore, so I decided that a reformat and clean install of Win 10 was necessary to fix that and some other issues I believe were caused by upgrading over Win 8.1.

Not everything went according to plan to begin with, with several frustrating things preventing a clean install from the get go, like the OS not wanting to install on the designated drive, but I eventually figured it out and my rig is running the best it ever has under Win 10.  I still have a few programs to install to get things back to the way I want them, but there's no hurry on that.

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