What is the problem with Stardock Support ---- Solved.
SOLVED - Thank You Stardock Support !!
Friday, March 20, 2015 by AceMatrix | Discussion: WinCustomize Talk
I will be quite honest & up front and say that at the present moment, I'm quite angry at Stardocks support team. Seriously, how long does it take to fix an activation problem. Are you that swamped with support tickets ? I believe the support ticket that I submitted has been in your hands for plenty of time to be resolved ,and yet, not a word. As angry as I am, I am going to remain civil here and mention that this is one of, and the most important reason why I opted not to renew a subscription to Object Desktop this year, the Support simply is not there or sadly lacking in responsiveness.
EDIT : I want to thank Stardock Support and especially Sean Drohan for going the extra mile to solve this problem for me , even though it was a weekend !! I apologize for the harsh & undeserved criticism , I should be flogged repeatedly for using such poor judgement. -- ACE ---
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Reply #2 Friday, March 20, 2015 3:01 PM
Yes Doc , I thought of that myself, but no luck there unfortunately.
Reply #3 Friday, March 20, 2015 3:23 PM
Sorry to hear you are having trouble.
I show that your ticket was created: 20 March 2015 03:44 AM
I have replied to your ticket.
Reply #4 Friday, March 20, 2015 4:06 PM
That solution did not work. It still is not accepting my account information. I did not purchase the product through my Stardock account.
Seriously ?? ---- is it this much trouble just to activate software I've owned for a couple years just because my real name and email was used for the original purchase ?? THIS IS NUTS !!!!
Reply #5 Friday, March 20, 2015 5:10 PM
Well , it's after 5:00 Pm , and after an entire day Stardock support still can't fix an activation problem. Really ?
Reply #6 Friday, March 20, 2015 5:22 PM
Stardock support reply to tickets on a first come - first served basis.
From the Stardock FAQ - Support will make every effort to answer you within 48 business hours.
Do NOT reply to tickets unless asked to. It will move your ticket to the end of the queue
What is the best way to get support - https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/101/24/what-is-the-best-way-to-get-support
Although Stardock monitor the forums they are not a direct route to support. Especially one that was not posted in a support section.
Reply #7 Friday, March 20, 2015 5:47 PM
I don't know where the support section is. The knowledge base is not relavent to the issue, The issue has been addressed by support , their solution simply does not work. And lastly, I don't care much for your snippy attitude.
Reply #8 Friday, March 20, 2015 6:24 PM
And lastly, I don't care much for your snippy attitude.
Nah...just factual. You're just too close to the problem...and frustrated.
If Hankers wanted to be snippy, you'd have icicles in tender spots. I speak from experience.
I don't know where the support section is.
Here ya go:
Reply #9 Friday, March 20, 2015 6:44 PM
Thank-you, Doc.
Edit: my apologies Hankers - I admit I am a bit snippy myself from the frustration of this issue.
Reply #10 Friday, March 20, 2015 7:07 PM
No problem.
In the link I posted there's a faster way to contact support through IRC. We are on IRC at irc.stardock.com in channel #stardock
Of course this is only during the week and working hours but very handy for activation issues.
Reply #11 Friday, March 20, 2015 8:55 PM
Hank, that link does not open for me. Windows wants an app to open it.
EDIT: Ok, I loaded mibbit and tried it. I seem to have forgotten my nickname...
Reply #12 Saturday, March 21, 2015 12:30 AM
C'mon Ace. Life is short. Don't let the bastards grind ya down. (Illegitimus est non carborundrum)SD support actually does care and yes, they do get swamped. My exposure to support was through Milksama and Seabass, two fine gentlemen, sd and crew will fix stuff for ya, I am sure. Don't know what you need activated but seriously man, it's just PC crap.
Life will go on. Luv ya man! 
Reply #14 Monday, March 23, 2015 9:08 AM
YIPEE !!! Problem solved. Post edited. Thank-you Stardock Support !! I apologize for demonstrating such poor character and judgement. -- Ace --
Reply #15 Monday, March 23, 2015 9:19 AM
Support will always be there to help.... though as with anyone they do prefer courteous approaches...
BTW...edited the title to 'solved' ...
Reply #17 Monday, March 23, 2015 10:29 AM
You wrote this when you were in an angry mood because of your situation. You realized you approached it the wrong way. For that I commend you and you also wrote an apology for your actions. Good for you. 
Reply #18 Monday, March 23, 2015 10:52 AM
You wrote this when you were in an angry mood because of your situation. You realized you approached it the wrong way. For that I commend you and you also wrote an apology for your actions. Good for you.
Exactly. I echo that sentiment, as well as Jafo's.
Reply #19 Monday, March 23, 2015 2:48 PM
Well , I hope this doesn't leave a lasting stain on my character and cause anyone to think less of me. It was a moment of frustration that clouded my good sense and I'm disappointed in myself for being so weak. It won't happen again, you can be sure. -- Ace --
Reply #20 Monday, March 23, 2015 3:48 PM
Well , I hope this doesn't leave a lasting stain on my character and cause anyone to think less of me. It was a moment of frustration that clouded my good sense and I'm disappointed in myself for being so weak. It won't happen again, you can be sure. -- Ace --
No problems Ace. Get over it. Was pretty cool to see you have a major melt down though. 
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Reply #1 Friday, March 20, 2015 1:55 PM
Ace, have you looked in your spam folder (in the email account linked to your SD account) for an answer?