Hi All

I have read most of this thread but not all of it.

I am so confused with this Impulse thing which has now changed to Gamestop, but i cannot recall installing it , it just changed from Impulse to Gamestop when i wasn't looking at my monitor.

Now here's what really annoying me.

I renewed my Object Desktop reregistration earlier this year, from what i can gather it was done on the 5 of August 2011 for another 12months.

I had all my registration keys sent to me but when i go to update the reg key to the latest i get an error saying invalid key even though it says the key is valid till "Sunday, August 05, 2012" in the email.

I would like to use some of the software that i have paid for but it seem i cannot because of the invalid key error.

I found the download page for the software. Can i now remove Gamestop (which takes forever to start up) and then just download what programs i need ?

Thanks

You can indeed download all your software from the MyAccount page.

Once you renewed in August, which was after the sale of Impulse to GameStop, Impulse became unusable for SD desktop application management.  You may leave it on your system if you wish and if you created archives of your apps - you will still be able to restore those archived apps using Impulse in the unlikely event you ever need to, but you'll only be able to restore those on the OS on which they were created.  If it were me, I'd only keep Impulse installed if you plan to use it for Gamestop purposes.

Odds are you'll never need to restore prior versions of anything, so download all the installers from the MyAccount page & back them up.  To avoid any potential glitches, I'd uninstall all the current software using Impulse* and then run CCleaner (or similar) to clean up any remnants.  Be sure to unload WindowBlinds & any of the other running SD apps before you uninstall.

Once your system is clean again, you can run the new installers you downloaded.  You'll be prompted for your current registration key via an Activation dialog when you first run any of the newly installed apps.

I know it sounds like a lot of trouble, but it's probably best to get things 'clean' for the future.

HTH

*I'm not 100% clear on whether Impulse will uninstall apps after a renewal has been processed, but I think so.  Maybe Zubaz will see this and confirm one way or the other.

Download them from the download page and use the reg key that shows on that page (I'm not sure that it will be the same as the Impulse key was).  It should work.  You do not register any Stardock Object Desktop (or CursorFX or ObjectDock etc) through Impulse anymore.

If the keys don't work, perhaps there is some other issue such as multiple or old email addresses?  (This can also occur if PayPal was used).

While you're on that page, save it as a "text file" or a "web page", save it to a relatively secure folder, and you now have a current list of all your reg codes.

I'd also suggest downloading and copying off to backup all of the software from the new page.

As far as uninstalling Impulse, I've left it out there.  I'm unclear about it, I've seen that it's ok to uninstall it but it also seems that to do the Deskscapes update the prior version of Deskscapes needed to be uninstalled - which needed to be done through Impulse.  The thought of leaving it out there doesn't bother me as much as the thought of having to re-install it for some reason.

-----Looks like I was pecking around while Daiwa posted.  I think we said pretty much the same thing.

You know . . with all teh help available here support really should be drinking more mimosas at the beach.

Thanks guys!

The Gamestop PC Download App (Impulse) should be able to uninstall, regardless of your subscription status.

My renewal discount link was still alive ( my subscription expired on November 5 ) , so i used it . 

I'm stick to Stardock for another year .

I'm having the same problem. I'm waiting on a reply to a ticket I've submitted but it's taking a while - I'm hoping someone can point me in the direction of a solution.

I've downloaded the programs from Stardock site but my OD subscription serial # doesn't work with most of them. Some installed and ran w/o any request for serial #'s (deskscapes, TweakVista) others open with the activation screen and then won't accept the serial #. One (F/X 4) tells me that the serial number I have (the one listed on the product page) is too short. Overall, having to download everything seperately is a pain and I now have more than one OD folder in my start menu.

I delayed resubscribing for a while this time b/c there didn't seem to be anything new worth the price but I finally did it when I got a reduced subscription deal - I'm beginning to regret it now though. I've been an OD subscriber on and off (mostly on) for many years and a Stardock customer from their OS/2 days. The products don't seem to develop much over the years and this is is a much harder process than it's been in the past both in terms of implementation / installation and in terms of service support.

Thanks in advance for any help.

dyw: What is your ticket #?

This is it:

Ticket ID: ZNY-964-88931

Thanks for the prompt reply.

I replied to your ticket.  Your serial number was one of the first style, which is no longer used, hence the error.  You should be all set now.

All seems fine now.

I wondered about the old serial number - seemed a little short by contemporary standards

Many thanks.