Product Registrations and You!
How to get the Stardock software you paid for.
Monday, June 27, 2011 by Rosco_P | Discussion: Stardock Support General
Greetings, friends!
We've been getting a lot of questions about how to download and install your Stardock software purchases from both the past and present (and future, too, I guess). Well, here's the skinny on that. Get it? 'Skin'ny? *sigh*
Anyway, at the moment we are in a transition period. Specifically, we are transitioning away from Impulse being your main download and update method. Going forward, you can access all of your registrations and download links for Stardock software by logging in here:
https://store.stardock.com/myaccount/products
This will give you a list of everything that is on your account, along with your serial numbers and installer download links. That's right, download links directly to the latest stable version of the software. Let's all pause to let that sink in.
...
Ok, then. Each application should prompt for activation the first time, just type your email address, and copy/paste from the page into the window, and you should be all set.
As always, keep in mind that trial versions of our software are not upgradable to the full versions by entering a product key, and they must be uninstalled and the PC rebooted before installing the full version of any program.
Common issues:
"I don't see [program name] listed, what happened to it?"
If you have registrations on more than one email address, you'll need to get them on the same account. If you have access to both email addresses, you can merge them together here:
https://www.stardock.com/support/registrations/
If you don't have access to both, send an email to [email protected] with an order or serial number, or billing address for verification, and we'll merge them together for you.
"I just renewed my Object Desktop subscription, and Impulse still says it's expired!"
Because Impulse is now owned by Gamestop, your renewal only affects the Stardock side of things, so Impulse can't know that you've renewed. You will need to use the new download page to access the software.
"What about my games?"
If you've purchased any Stardock gaming titles (GalCivII, Sins, Demigod, Elemental), those will still be handled through Impulse. This site is for non-gaming software only.
"What about [problem that I haven't thought of yet]?"
Either post it here, or email [email protected] for assistance. If you're posting here, try to avoid posting things like serial numbers or personal email addresses.
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Reply #162 Monday, August 8, 2011 9:45 PM
Reply #163 Sunday, August 21, 2011 10:35 AM
I for one am glad to get rid of impulse. I have never been a fan of it anyway. never completely worked right. cant wait to see what stardock has in store for us. but would appreciate a few months credit on our accounts considering many of us cant download many of our updates. like we should be able to as paying customers.
Reply #165 Sunday, August 28, 2011 9:49 PM
It's on a list . . and one that has actually gotten shorter in the last month.
Reply #166 Sunday, August 28, 2011 11:07 PM
Thanks Zubaz. I appreciate your polite way of response. Sometimes, the responses we get when we post this kind of thing is met with scolding and hostility.
I'm so glad you don't do that and I'm so glad you're on the support team.
I hope you know all I was asking for is a little info.
Thanks! 
Reply #167 Tuesday, August 30, 2011 10:24 AM
Product: SkinStudio Professional Serial:
XX-XXXXXXX-XXX-XXXXXXXXX [ Activation ]
Downloads:
Production
SkinStudio5_Pro.exe (5.00 MB)
Is telling me my Serial Number is Wrong
Please fix this SkinStudio5_Pro.exe
Reply #168 Tuesday, August 30, 2011 10:31 AM
Is telling me my Serial Number is Wrong
It doesn't even show up in my list. I only see SKS7.
Reply #169 Tuesday, August 30, 2011 1:29 PM
it's from stardock.net (EDIT removed link it wasn't to be an link and it was linking to the wrong link ... wow that's a lot of links)
it shows both for me well 2 anyway
SkinStudio [v7.20.020] (12.0 MB) this one code works
SkinStudio5_Pro.exe (5.00 MB) this one it don't...
Reply #170 Tuesday, August 30, 2011 2:09 PM
>DisturbedComputer: please send an email to [email protected]
Thanks.
Reply #171 Tuesday, August 30, 2011 2:22 PM
I go by my list here. SKS Pro, WFX3 and IconX are all missing from that page. SKS Pro still shows for me in Impulse but I don't have it installed. WFX3 shows also, but is not installable on this rig. IconX used to appear in Impulse but has been missing in action for a while. My laptop is XP though so access to IconX and WFX3 would be nice.
SKS Pro is not a big deal since it's not like I'm going to make a WindowBlind any time soon.
Reply #173 Monday, September 5, 2011 1:06 PM
On the https://store.stardock.com/myaccount/products page should be latest versions of softwares, but Stardock Multiplicity Pro 1.24 is not latest. 
On the Impulse I downloaded 1,26 version. Where can I check or download for sure the latest version? I bought lot of Stardock products, and quite hard to check one by one all products for upgrade.
Reply #174 Monday, September 12, 2011 10:40 AM
_Saki: Fixed. 1.26 should now be showing for you (or at least in a few minutes while the servers sync). Also moved Pro from the 'Other' section to the 'Desktop' section where it should be.
Reply #175 Monday, September 26, 2011 7:24 PM
Here's one that not listed in the first post.
On the My Accounts page, the following products have a 9 digit serial number (XX-XXXXXX). These titles fail the Activation step.
SkinStudio 7 Professional, DeskScapes 3, DesktopX 3, Fences® Pro, IconDeveloper, IconPackager 5, Keyboard Launchpad, LogonStudio (Free), SoundPackager, Theme Manager (Free), Tiles, Tweak7, WindowBlinds 7, WindowFX 4
I have emailed support and for the second time got a canned reply to go to My Accounts page and use the serial numbers supplied. This is not helping me.
Reply #176 Friday, September 30, 2011 10:00 PM
On the My Accounts page, the following products have a 9 digit serial number (XX-XXXXXX). These titles fail the Activation step.
SkinStudio 7 Professional, DeskScapes 3, DesktopX 3, Fences® Pro, IconDeveloper, IconPackager 5, Keyboard Launchpad, LogonStudio (Free), SoundPackager, Theme Manager (Free), Tiles, Tweak7, WindowBlinds 7, WindowFX 4
I have emailed support and for the second time got a canned reply to go to My Accounts page and use the serial numbers supplied. This is not helping me.
Cool thank you very much Zubaz!
Reply #180 Sunday, October 2, 2011 10:05 AM
Hello,
Sorry, still problems for me.
I have tiles installed and yesterday it shut down with the message " prerelease version expired ", it don't work anymore. On my downloads links page I have the same beta version, so nothing is possible .....
I also try to install the plus version of cursor xp and it says I have a wrong serial number.
Write to support but allways says to go to the account page to download the last versions, and it doesn't work. I renew this summer and a lot of things doesn't work 
Please, is there something to do, especially for tiles ?
Thanks
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Reply #161 Tuesday, August 2, 2011 12:07 PM
Island Dog - not to be a pain, but per my question above from last week: Is there any plans for a future download manager (I understand if nothing is "official" yet) or will it be staying with manual links, product-by-product?