Explorer repeatedly crashing
Suspected cause is converted MSStyle
Friday, December 4, 2009 by RupeeClock | Discussion: WindowBlinds
I recently upgraded to Windows 7 and WindowBlinds 7, and been enjoying it. My skin of choice is Luna Element 5.1 Black, and using the MSstyle converter the skin looks amazing on Win7, despite being designed for WinXP.
Unfortunately though, it occasionally causes explorer.exe to crash, this is not limited to one system either, both my desktop PC and laptop are effected. Specifically, sometimes the taskbar freezes up, doesn't respond, and has to be closed. And it reboots a few seconds later. I don't know how to reproduce this, but it seems to be most frequent when I am multi-tasking.
The same thing also happens with the blue version of Luna Element 5.1. I haven't tried any other skins, but I believe the MSStyle conversion may be causing this bug.
The skin conversion is also not compatible with things such as transparency, and I set my desktop to Windows Classic before applying skin through WindowBlinds.
Is there an immediate fix available, or do I need to wait for a software update?
Thanks
Laptop:
Your computer has a Windows Experience Index base score of 3.1
Your Windows Graphics Experience score is 3.5
WindowBlinds version : WindowBlinds 7.0 (build 230 - Windows 7 Edition)
WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
(Generic PnP Monitor) 1 is attached to Mobile Intel(R) 965 Express Chipset Family
Wblind.dll 2009/11/16 12:43:20
Wbsrv.dll 2009/11/12 09:19:07
SevenConfig.exe 2009/11/12 11:16:53
Wbload.exe 2009/11/10 13:53:12
Wbhelp.dll 2009/06/04 15:14:07
Tray.dll 2009/10/23 19:12:19
Wbload.dll 2009/09/25 07:41:29
Screen.exe 2009/11/07 12:39:26
Also, the crash details for explorer.exe if it helps
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.1.7600.16404
Application Timestamp: 4a765076
Hang Signature: 5afe
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 5afe2631333b2f1a53d841d4fc88eda2
Additional Hang Signature 2: 7b61
Additional Hang Signature 3: 7b61afbce4f16d51db8992873f2355d7
Additional Hang Signature 4: 5afe
Additional Hang Signature 5: 5afe2631333b2f1a53d841d4fc88eda2
Additional Hang Signature 6: 7b61
Additional Hang Signature 7: 7b61afbce4f16d51db8992873f2355d7
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Reply #22 Friday, December 11, 2009 11:58 AM
Okay, maybe another issue has come up.
Now when Windows 7 boots, the login screen loads normally, but the display picture and password box load after an abnormally long delay, this has only begun since I updated to WB 7.0.1
Reply #23 Friday, December 11, 2009 12:09 PM
Now when Windows 7 boots, the login screen loads normally, but the display picture and password box load after an abnormally long delay, this has only begun since I updated to WB 7.0.1
This is probably nothing to do with WindowBlinds as thats well before WB starts to skin anything.
Reply #24 Friday, December 11, 2009 12:19 PM
Curious, it wouldn't have anything to do with LogonStudio Vista would it?
Reply #25 Friday, December 11, 2009 5:59 PM
Hi Neil
I did reboot, yes. Below is what is in the Windowblinds screen
(I think this is what you wanted???)
Your computer has a Windows Experience Index base score of 3.5
Your Windows Graphics Experience score is 3.5
WindowBlinds version : WindowBlinds 7.01 (build 234 x86 - Vista Edition)
WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
(Generic PnP Monitor) 1 is attached to NVIDIA GeForce 8400 GS
Wblind.dll 2009/12/10 16:58:20
Wbsrv.dll 2009/12/03 13:44:30
SevenConfig.exe 2009/12/03 13:43:22
Wbload.exe 2009/12/03 13:43:12
Wbhelp.dll 2009/10/07 14:35:07
Tray.dll 2009/10/21 08:13:19
Wbload.dll 2009/09/25 07:41:28
Screen.exe 2009/12/03 13:43:26
I only had one crash last night, which is much less than usual. If I have anymore I will post the crash dump here again.
Thanks for helping! 
Reply #26 Saturday, December 12, 2009 8:57 PM
It is still crashing, unfortunately. 
Log Name: Application
Source: Application Error
Date: 12/12/2009 7:48:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application Explorer.EXE, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module WBLIND.dll, version 7.0.1.0, time stamp 0x4b216657, exception code 0xc0000005, fault offset 0x0001829a, process id 0x71c, application start time 0x01ca7b7af78054b0.
Your computer has a Windows Experience Index base score of 3.5
Your Windows Graphics Experience score is 3.5
WindowBlinds version : WindowBlinds 7.01 (build 234 x86 - Vista Edition)
WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
(Generic PnP Monitor) 1 is attached to NVIDIA GeForce 8400 GS
Wblind.dll 2009/12/10 16:58:20
Wbsrv.dll 2009/12/03 13:44:30
SevenConfig.exe 2009/12/03 13:43:22
Wbload.exe 2009/12/03 13:43:12
Wbhelp.dll 2009/10/07 14:35:07
Tray.dll 2009/10/21 08:13:19
Wbload.dll 2009/09/25 07:41:28
Screen.exe 2009/12/03 13:43:26
Reply #27 Saturday, December 12, 2009 9:06 PM
Log Name: Application
Source: Application Error
Date: 12/12/2009 7:48:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application Explorer.EXE, version 6.0.6002.18005, time stamp 0x49e01da5, faulting module WBLIND.dll, version 7.0.1.0, time stamp 0x4b216657, exception code 0xc0000005, fault offset 0x0001829a, process id 0x71c, application start time 0x01ca7b7af78054b0.
Given your crashes both have very different addresses, I don't think you are experiencing the same issue as RupeeClock had. What skin are you using? Does it happen with other skins?
Are you also using Deskscapes or Fences?
Reply #28 Sunday, December 13, 2009 1:35 AM
These crashes happened while I used two different skins.
The first was "Flash - Live System" by MrPaul & the second was "Windows 7 Ultimate RC3" by Sagor.
I am not using Deskcapes or Fences currently. I am using Right Click & Object Dock Plus though. I have a tabbed dock placed at the taskbar position. I don't know if any of that makes any difference. (??)
I will set a different skin for the next day or so and see if it crashes again. 
Reply #29 Sunday, December 13, 2009 7:46 AM
The first was "Flash - Live System" by MrPaul & the second was "Windows 7 Ultimate RC3" by Sagor.
I am not using Deskcapes or Fences currently. I am using Right Click & Object Dock Plus though. I have a tabbed dock placed at the taskbar position. I don't know if any of that makes any difference. (??)
I will set a different skin for the next day or so and see if it crashes again.
Can you download this : http://storage.stardock.com/files/smartexception.exe and install it and make sure it is running.
If you encounter another explorer crash you should be able to double click on the system tray icon for smart exception, find the crash in the list and click email selected exception. This should open a window where you can click generate exception and an explorer window with a .zip should open.
E-mail that zip to my first name at stardock.com and I should be able to look into the crash further. It appears to be some form of memory corruption which is why we need the full call stack rather than just where it crashed.
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Reply #21 Friday, December 11, 2009 5:42 AM
Are you sure you rebooted after installing?
Also what version does WindowBlinds show in the About WindowBlinds box?