Extremely disappointed in ObjectDock+

Thursday, December 4, 2008 by ddimick | Discussion: ObjectDock

Every day I check for the update we were promised was coming in November, and every day I'm disappointed that it still hasn't shown up.

OD+ system tray and start menu functionality for 64-bit has now been broken for months. The length of time to resolve this issue has been very poor, and communication about the status has been worse.

I would appreciate a realistic update of when we can expect this to be fixed.

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Bob Everard
Reply #21 Sunday, December 7, 2008 10:56 AM

I just installed an update - 1.90.033 - and the best thing about that is that at last the weather docklet is working!

Pity about the idiots at Accuweather, who give me three different locations for Stockholm:

Stockholm, Sweden (Jamtland)                of course they can't, or rather won't, spell it right

Stockholm, Sweden (Stockholm)

Stockholm, Sweden (Skane)                     same problem with the spelling

I have searched several maps of Sweden and cannot find any other place called Stockholm than the capital city. I suppose it's possible that there may be a couple of tiny villages with that name, but I doubt it. In any case, they are clearly so small and insignificant theat they probably don't need their own weather information. What is more likely the case, is that, for Americans, Sweden is itself such a small and insignificant country that any temperature will do - they're only a bunch of backwoods yokels anyway.

As it happens today, the temperature in Stockholm, Sweden (Stockholm) is 2ºC, and in Stockholm, Sweden (Jamtland) is -12ºC, not surprising when you consider that Jämtland is probably about 400 miles from Stockholm in a northerly direction. Skåne is nearly as far away southwards. They very seldom share the same weather, particularly in winter.

I tried sending Accuweather a note about this, but they have one of those irritating sites which invite visitors to "contact" them, wait for the to compose a message, and then tell them, when they try to submit it, that there's an error, with advice to contact Technical Support, which is abck at the page you've just come from.

DaveRI
Reply #22 Sunday, December 7, 2008 4:18 PM

What is more likely the case, is that, for Americans, Sweden is itself such a small and insignificant country that any temperature will do

Oh not all of us are that conceited, but unfortunately I can see how you might get that impression.  If it makes you feel any better, my accuweather tends to be a couple of degrees C different than my other source, the other source tending to be better.  It seems they just got it as good as they got it.

I do see that their contact page has one of those awful visual character recognition confirmations, maybe you missread it?  I certainly couldn't read what was out there when I pulled it up.

dannyniceboy
Reply #23 Monday, December 8, 2008 1:45 AM

Eh I have already explained my discontent with this product a few times, but might as well say it agian in this forum.  Making a program compatible with the 64bit version can not possibly be that difficult, considering they had a working platform before, and they have a working 32bit platform.  I am not a highly trained programmer and don't know what languages the software is programmed in but seriously how could it be that hard to make it compatible with the 64bit version of windows. 

 

On another note, I deleted impulse the other day, and I guess that deactived my object dock plus, when I entered my email address in teh support thing it only gave me a serial for logon studio... how do I reactivate my object dock.?

dave_1
Reply #24 Monday, December 8, 2008 4:26 AM

The thing is, it was working fine before ... I am not bashing the product, only that I bought a working product, somehow it got broke after an update and now there is no way to restore it to the previous working version.

Jan, you can have the latest working OD+ (1.9 build 537u) using Stardock Central. yes its been deleted from Stardock website but you will still able to download Stardock central from http://www.download.com/Stardock-Central/3000-2071_4-10719985.html

for more info please refer to https://forums.wincustomize.com/326931

 

WaLLy3K
Reply #25 Monday, December 8, 2008 7:00 PM

Awesome, both the start menu and the system tray work now!

I just have to find a way to make the icons not look ugly... I think a 16px second dock will do that only shows when hovering will do.

Jan71
Reply #26 Tuesday, December 9, 2008 4:19 PM

Ok, this time installing from Stardock Central did work. Thanks for the tip. (Altough I tried this before and then it did not work ? Software behaves strange sometimes).

First thing I did was to make a backup .

What I am concerned, they can take all the time they need to get OD+ to release 2.0 succesfully, now.

ddimick
Reply #27 Wednesday, December 10, 2008 8:06 PM

Ok. Sorry you have such problems with, imo, a great product. Yes, there are a few bugs that they know about, and they have said they've been trying to fix them. What more do you want. At least they are trying. I don't know of a magic software creation tool that all you have to do is think of it and bickety boppity boom it works perfectly. I mean, you are using windows. Are you all over Microsoft because it doesn't work perfectly?

Slight correction. OD+ was a great product. Now it is a good product. I still use it every day even though it's currently crippled, and I maintain hope it will once again have full functionality at some point in the not-to-distant-but-frustratingly-undefined future.

To answer your question, though, I offer the following list of specific things I want that aren't currently being done:

1. Explanation of why something that was working broke. This isn't critical, but it would at least help us understand what the problem is.

2. A manufacturer-provided and supported method to roll back to the working version. Blaming the user for not archiving the previous version is ridiculous. It might be a best practice but it should hardly be the only way to revert. If Impulse or SDC is the way to do this, then archiving should be either mandantory or at least default behavior. Perhaps a simple download link can suffice. It shouldn't be this complicated.

3. Escalation of issue resolution priority - As far as I know, this is just something they'll get around to, eventually. Maybe.

4. Assignment of additional resources - You're right, there is no magic software creation tool. It's created by people who have a long list of things to do. If the list is too long, another way to approach it is to assign additional resources. This costs money that I'm certain they'd rather spend getting the next version out the door. That shouldn't become the user's problem, but it has in this case.

5. Meaningful status updates on progress. I appreciate Seabass responding to posts here; most companies don't do this and I'm glad that SD does. Unfortunately, he appears to be as much in mushroom mode as the rest of us, which has the unfortunate effect of making him into an apologist. Seabass, don't take this personally, I do not mean this to be an attack on you as an individual and you've always been professional.

6. Results. I'm not sure sure what the problem is (see #1), but it seems like two months ought to be enough time to fix whatever has happened, if SD was sufficiently motivated to do so.

DorkCoffeez
Reply #28 Thursday, December 11, 2008 2:57 PM

ddimick
Seabass, don't take this personally, I do not mean this to be an attack on you as an individual and you've always been professional.

Not at all, and thank you for the kind words.

You will notice I have quieted down some on this issue because there is still some great debate over the matter. Only if I know something definite or can give the public a good report on the matter I will do so at this point. Please know that SD is in a major transition right now due to expansion so there are several projects that are being looked at four or five times, thus this delay isn't personal either. We just wish to release with high standards and great function.

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