Omega Suite Invalid

Thursday, April 19, 2007 by carolelee | Discussion: Stardock Support General

I just purchased the Omega Suite and tried downloading it. It starts the dl ok but it stops, then disappears. I check out the file(where I put the zip)and it tells me the file is invalid or corrupt......could anyone tell me what I'm doing wrong? Thanx
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carolelee
Reply #1 Thursday, April 19, 2007 12:25 PM
Anyone?

Philly0381
Reply #2 Thursday, April 19, 2007 12:40 PM
There has been some maintenance being done on the servers, not sure if this would cause your problem. You might want to contract Stardock and give them the email info that you should have received when you purchased the suite. They can straighten it out very quickly.   

carolelee
Reply #3 Thursday, April 19, 2007 1:28 PM
Sometimes it's quicker if I post here(already emailed Stardock)still waiting.....thanks anyway. Anyone else have a clue?

WebGizmos
Reply #4 Thursday, April 19, 2007 2:10 PM
What browser are you using to download? I've found that certain browser have caused problems like this. I use Firefox with no problems. Then again it could have been caused by maintenance like he said...try again and see if it works.

Bichur
Reply #5 Thursday, April 19, 2007 2:21 PM
and... are you using a download manager?

carolelee
Reply #6 Thursday, April 19, 2007 3:52 PM
I'm using Exp7....could be but who knows.....the download just stops(I Hate Dial-Up!!!!)I tried three times and now I have bits and bites everywhere...lol!! Thanks for your thoughts

carolelee
Reply #7 Thursday, April 19, 2007 4:01 PM
Bichur....I have the download manager but not sure how to download Omega from my email(that's where the link is for the purchase)I went through everything....maybe I'm stupid or something or blind as a bat..lol. Just downloading from the email link, well....it doesn't go the distance, so to speak!!

Moletai
Reply #8 Thursday, April 19, 2007 4:29 PM
I have also had similar problems. Then I downloaded with the download manager. it is easy, you should only copy and paste the link from email to download manager.

carolelee
Reply #9 Thursday, April 19, 2007 6:26 PM
I have tried over and over again with download manager "Get Right".....same problem...I donno, this is very frustrating!! You pay for something and it won't work....I hope that Stardock fixes this on-going problem cause evertime I buy software....this happens!!

Philly0381
Reply #10 Thursday, April 19, 2007 6:55 PM
carolelee - There's nothing more frustration when things don't work when they should. Have you heard anything from Stardock?

When I was on dial up i tried using download managers and usually ran into problems. When you download are you given an option to set how many links will be used? If so, selecting too many can cause a problem. Try reducing the number of links.

Hang in there, someone with an answer for your problem will stop by an leave a fix.   

carolelee
Reply #11 Thursday, April 19, 2007 8:15 PM
Not yet....going nowhere fast.....lol

WebGizmos
Reply #12 Friday, April 20, 2007 5:10 AM
CaroleLee...I think its safe to say its not stardock thats causing the problem...its more to do with dialup timing out or something like that. I used to have the same problems when I had dialup. But I have no doubt that stardock will try to make sure you get what you paid for.   I know its frustrating...but just hang in there.

carolelee
Reply #13 Friday, April 20, 2007 9:11 AM
The download manager finished the download(took about an hour to download, it's a very large file...over 18 megabites).....I thought things were ok......not! Still says invalid or corrupt....must be a bad link or something, I donno     

sleepydawg
Reply #14 Friday, April 20, 2007 9:39 AM
I wounder if Stardock would mail a CD? Would be nice for dial-up users.

carolelee
Reply #15 Friday, April 20, 2007 9:54 AM
I'm still not convinced the problem is just due to dial up(other than being veerrrrryyyy slow!)The zip file will not open due to being invalid(don't no why it's not valid.....mystery?)or why it's corrupt...what is the cause of the corruption? Snail mail would take forever....sigh  Does anyone know of an excellent download manager? Something with speed....lol

sleepydawg
Reply #16 Friday, April 20, 2007 10:18 AM
I purchased the Omega Suite too. Had no problems with it. ????

WebGizmos
Reply #17 Friday, April 20, 2007 10:18 AM
Try using just firefox to download the file...this is what I use and I never have a problem with it...in the meantime I'll see if I can find someone to help you out.

Bichur
Reply #18 Friday, April 20, 2007 10:19 AM
I use leechget personal (free) - haven't had many problems with downloads (can't remember the last corrupt using it)

carolelee
Reply #19 Friday, April 20, 2007 10:29 AM
I've tried two download managers.....with the same result, could it be the link from Stardock?

WebGizmos
Reply #20 Friday, April 20, 2007 10:39 AM
Are you downloading from an email? Try going to "settings" on the home page and the click "registrations" and downloading from there.

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