Inaccessible Stardock Sites
Thursday, October 6, 2005 by NixonMcJinx | Discussion: WinCustomize Talk
At this time, Level 3 Communications and Cogent Communications are at odds. As a result, any net traffic exclusively through Level 3 connections to the Cogent network is not making it to its destination.
We'll see over the coming little bit whether they come to an agreement or other peering relationships are established to bypass to blockage.
The problem is neither on your end or our end. We are unfortunately stuck in the middle.
-- Nick [OrbitJuice]
[Stardock Technical Support]
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Reply #2 Thursday, October 6, 2005 11:25 AM
Home account - no go RoadRunner
Work account - slowwwww but working Bellsouth DSL
Reply #3 Thursday, October 6, 2005 11:39 AM
me
Reply #4 Thursday, October 6, 2005 11:59 AM
Home main ISP: Brighthouse-Internet Junction. Don't work
Back up ISP at home: AOL-able to connect...just discovered this this morning! Strange, though...cause I access AOL through my cable internet service. I have to open this site on AOL...if I try open it via IE over AOL, it doesn't work. Now, I know why I never got rid of AOL..lol
Reply #5 Thursday, October 6, 2005 12:00 PM
| Changing the server on SDC didn't help either. |
Both Co-Lo's, Chicago and California, are on the Cogent end of things, so changing server doesn't help
(
Reply #8 Thursday, October 6, 2005 1:50 PM
Reply #9 Thursday, October 6, 2005 2:10 PM
Reply #10 Thursday, October 6, 2005 5:47 PM
Thanks for pinning this one, and to Nick and Mike for the heads-up. 
Reply #11 Thursday, October 6, 2005 6:04 PM
Reply #12 Thursday, October 6, 2005 8:01 PM
Reply #13 Thursday, October 6, 2005 8:37 PM
Reply #14 Thursday, October 6, 2005 9:09 PM
| I plan to switch to another ISP |
What good is switching ISP's going to do? You aren't suffering these problems because of anything your direct ISP did, I have RoadRunner and I've been having this problem since yesterday but there's really nothing RR can do, they are at the mercy of Level3 and Cogent. From reading these messages:
http://www.dslreports.com/forum/remark,14511283~root=news,68174
It looks like maybe Cogent has made a practice of abusing the peering system in order to transfer large quantites of bandwidth onto Level3's network while not having to take anywhere near the same amount of traffic from the Level3 network. I'm not saying that the actions of Level3 were warranted or mature, just that switching ISP's is really putting the blame in the wrong place. Just my .02..
Reply #15 Thursday, October 6, 2005 9:21 PM
I'm going to be looking for something that does not use level three, or at least doesn't depend on them entirely. No matter how this gets resolved, I don't agree with what level three did and I have no confidence in them. RoadRunner was caught like I was, that's true. But I was already a little unhappy with RoadRunner concerning some of their issues locally.
Cogent has an offer that seems interesting, and when I can get through to them I am going to check that out. If it seems OK, then I will take them up on it and it surely will help me financially. If I don't like it, I have a whole list of other providers and I will be contacting them with questions I didn't know to ask before.
I have been following the issue closely over the past few days, including this thread on slashdot... http://ask.slashdot.org/comments.pl?sid=164413&threshold=1&mode=thread&commentsort=1&op=Change
this is a better link maybe.. http://ask.slashdot.org/article.pl?sid=05/10/05/2247207&tid=95
Reply #16 Thursday, October 6, 2005 9:45 PM
I'm with you in being extremely ticked off by this whole escapade but I'm quite happy with my RR service. After having DSL through SBC for nearly 6 years I like the extra speed and lower price I'm able to get through RR. I really don't know who to blame for this because it seems that both companies are acting like spoiled brats picking their toys up and leaving because they don't like how the other kids are playing.. I read some of the Slashdot posts from the link you posted and there was a comment in there from a guy who works at L3 and apparently they were still routing traffic to Cogent but that traffic wasn't coming back, so it appears this isn't just a case of L3 flipping the switch.
Good luck in your search for a new ISP, and if you learn any good info on how to shield yourself from something like this in the future make sure to let us know!!
Reply #17 Thursday, October 6, 2005 10:40 PM
There is a link in there to an old article. From memory, both level three and cogent knew this was going to happen a month ago. From what I understand cogent spent this time rerouting what they could and preparing for what may come. Level three was silent.
I'm not saying that I believe this is the whole entire story. It may be, the article seemed authentic. But there are always two sides to everything.
Yeah, for sure if I find something better I'll let people know.
Reply #18 Friday, October 7, 2005 5:54 AM
people.
need.
shot.
but once again i get off with having no problems
LADY LUCK STRIKES AGAIN!
Reply #19 Friday, October 7, 2005 5:43 PM
Thanks for the links, interesting reading.
One of the posters on Slashdot, who works for Time Warner (Roadrunner) said that they use Level-3.
Here is a trace route from Wincustomize, whose host obviously uses Cogent.
Tracing route to 66.28.242.218 over a maximum of 30 hops
1 2275 ms 10 ms 12 ms 10.64.224.1
2 16 ms 16 ms 13 ms srp9-0.mtgmoh1-rtr3.cinci.rr.com [24.29.0.129]
3 24 ms 28 ms 23 ms son0-0-1.ncntoh1-rtr0.neo.rr.com [65.25.128.233]
4 35 ms 33 ms 33 ms so-2-1-0-0.gar1.Chicago1.Level3.net [67.72.120.1
]
5 36 ms 35 ms 39 ms ae-1-52.bbr2.Chicago1.Level3.net [4.68.101.33]
6 34 ms 35 ms 34 ms so-7-0-0.edge1.Chicago1.Level3.net [209.244.8.14
]
7 35 ms 33 ms 33 ms 4.68.127.130
8 35 ms 34 ms 36 ms p12-0.core02.ord01.atlas.cogentco.com [154.54.2.
241]
9 35 ms 33 ms 35 ms p12-0.core03.ord01.atlas.cogentco.com [154.54.3.
154]
10 36 ms 33 ms 34 ms p2-0.core01.ord04.atlas.cogentco.com [154.54.3.4
2]
11 34 ms 35 ms 35 ms g3-1.hc01.ord04.atlas.cogentco.com [204.6.150.30
]
12 36 ms 34 ms 34 ms StardockCorporation.demarc.cogentco.com [38.112.
15.250]
13 37 ms 33 ms 33 ms 66.28.242.218
Trace complete.
That explains why anyone whose ISP relies in Level3 is/was having trouble accessing Stardock sites.
Reply #20 Saturday, October 8, 2005 7:37 AM
http://news.com.com/Net+backbone+outage+fixed%2C+for+now/2100-1036_3-5891274.html?part=rss&tag=5891274&subj=news
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Reply #1 Thursday, October 6, 2005 11:18 AM