Stardock Support forums up
Monday, April 11, 2005 by Frogboy | Discussion: WinCustomize News
Stardock has expanded its support options with the new Stardock support forums that are designed to supplement Stardock's existing News group peer user support channels.
The new forums are a derivative of the forum technology found here on WinCustomize.com but have some modifications designed to make them as fast as we can.
They cover Stardock's complete set of products -- not just Object Desktop but the games and ThinkDesk as well. Check them out.
werewolf
Reply #3 Monday, April 11, 2005 9:44 PM
Reply #3 Monday, April 11, 2005 9:44 PM
I tried to sign on using the same 'nickname' and password that I use here, but it didn't read it.
Frogboy
Reply #4 Monday, April 11, 2005 9:58 PM
Reply #4 Monday, April 11, 2005 9:58 PM
It's monitored by Stardock people yes, but it's not an official tech support channel. It's like every other company forum on the planet. People who get irate because they're random question isn't instantly answered by a trained professional on a forum need to get a reality check and read the docs. 
eieio
Reply #5 Monday, April 11, 2005 10:09 PM
Reply #5 Monday, April 11, 2005 10:09 PM
Looks very useful with easy access to a lot of questions and solutions. 
ZubaZ
Reply #6 Tuesday, April 12, 2005 7:47 AM
Agreed. And while I have been more than happy with support via official email, IRC, forums, and mental telepathy, I hate seeing Stardock bashed publicly for user idiocy.
Reply #6 Tuesday, April 12, 2005 7:47 AM
| People who get irate because they're random question isn't instantly answered by a trained professional on a forum need to get a reality check and read the docs. |
Agreed. And while I have been more than happy with support via official email, IRC, forums, and mental telepathy, I hate seeing Stardock bashed publicly for user idiocy.
Corky_O
Reply #9 Wednesday, April 13, 2005 6:45 PM
Reply #9 Wednesday, April 13, 2005 6:45 PM
After logging on, I got a "Welcome,!" (no name), then when I selected a thread and clicked the "Add Comment" button, I watched the progress bar do it's thing, the page refreshed, and no text box or any other indication of method for adding a comment appeared - page remained the same.
Either I don't have access level high enough, or perhaps pages are still under construction.
Nice organization of sections though.
Either I don't have access level high enough, or perhaps pages are still under construction.
Nice organization of sections though.
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Reply #1 Monday, April 11, 2005 9:19 PM
Not that it will matter to the irate user either way, but I would make it very clear on every page and act accordingly.
For what it's worth, I think it's a great idea.