New Version Issues
Thursday, March 31, 2005 by Elesarr | Discussion: Object Desktop
I just installed the latest update to Stardock Central and now I am receiving an error telling me that my OD subscription has expired; however, according to the registration information I have it does not expire until 6 November 2005.
Have I installed this incorrectly? Is there a fix?
Thanks!
Have I installed this incorrectly? Is there a fix?
Thanks!
werewolf
Reply #5 Thursday, March 31, 2005 11:03 PM
Reply #5 Thursday, March 31, 2005 11:03 PM
I had the same problems for 2 days. Things finally kicked in and it was corrected.
JamMeister33
Reply #6 Thursday, March 31, 2005 11:12 PM
Reply #6 Thursday, March 31, 2005 11:12 PM
Hmmmm, I just went and did mine and it worked perfectly.... 
It did tell me that my subscription expires in 25 days, but that is absolutely correct.
It did tell me that my subscription expires in 25 days, but that is absolutely correct.
sailor72
Reply #7 Friday, April 1, 2005 2:31 AM
Reply #7 Friday, April 1, 2005 2:31 AM
I have same problem afther update SC. 
Please fix it.
Please fix it.
aufisch
Reply #9 Friday, April 1, 2005 4:06 PM
Reply #9 Friday, April 1, 2005 4:06 PM
Just curious: have any of you tried to open the registration info panel (click on 'REgistration Info' on the bottom right corner of SDC) then click on Object Desktop under 'REgister', enter your email and information (if it's not already there) and hit the 'update' button?
...note 'update' here means updating the registration information not renewing the subsription.
...note 'update' here means updating the registration information not renewing the subsription.
Chris TH
Reply #10 Friday, April 1, 2005 6:10 PM
Reply #10 Friday, April 1, 2005 6:10 PM
I'm actually going to say kudos for the new version.
It's fixed a lot of issues for me and no sign of the registration problem mentioned above...
[edited] And external links open in Firefox (default browser) !
It's fixed a lot of issues for me and no sign of the registration problem mentioned above...
[edited] And external links open in Firefox (default browser) !
empty man
Reply #11 Friday, April 1, 2005 6:30 PM
Reply #11 Friday, April 1, 2005 6:30 PM
Yes. I tried that and as soon as I did it made things worse... It now tells me my subscription information "doesn't exist" on Stardock's servers. I am pretty PO'd and nobody at SD is acknowledging the problem.
I don't think it's the Stardock Central update per-see. It's doing the same thing on my laptop on which I hadn't updated Stardock Central. I think SD has some other errant problem going on with their servers.
I don't think it's the Stardock Central update per-see. It's doing the same thing on my laptop on which I hadn't updated Stardock Central. I think SD has some other errant problem going on with their servers.
| Just curious: have any of you tried to open the registration info panel (click on 'REgistration Info' on the bottom right corner of SDC) then click on Object Desktop under 'REgister', enter your email and information (if it's not already there) and hit the 'update' button? |
Chris TH
Reply #12 Friday, April 1, 2005 6:56 PM
How long ago did you notify them?
Are you using the exact exact same email addy in the registration dialog that you used to purchase (that's critical!) ?
Reply #12 Friday, April 1, 2005 6:56 PM
| and nobody at SD is acknowledging the problem. |
How long ago did you notify them?
Are you using the exact exact same email addy in the registration dialog that you used to purchase (that's critical!) ?
Elesarr
Reply #13 Friday, April 1, 2005 7:54 PM
Reply #13 Friday, April 1, 2005 7:54 PM
Yes ChrisTH I am using the exact email addy - nothing has changed on my computer except that I installed an update and now SD tells me that my subscription has expired and it hasn't (6 November 2005).
I just got an info bubble telling me there is another update available so I am going to install it and see if that fixes the error.
And I thought I was notifying them of the issue since I made the original post here in "Stardock Support - Object Desktop"...otherwise why does this forum exist?
I just got an info bubble telling me there is another update available so I am going to install it and see if that fixes the error.
And I thought I was notifying them of the issue since I made the original post here in "Stardock Support - Object Desktop"...otherwise why does this forum exist?
Elesarr
Reply #14 Friday, April 1, 2005 8:15 PM
Reply #14 Friday, April 1, 2005 8:15 PM
Glad to say that with the installation of version 2.06a.324 my Subscription error has been resolved.
Thanks!
Thanks!
Chris TH
Reply #15 Friday, April 1, 2005 10:11 PM
It's like the newsgroups - for the users to help one another, primarily. If the developers make an appearance from time to time it's our bonus - not our right.
The only official support is via email or phone.
Reply #15 Friday, April 1, 2005 10:11 PM
| otherwise why does this forum exist? |
It's like the newsgroups - for the users to help one another, primarily. If the developers make an appearance from time to time it's our bonus - not our right.
The only official support is via email or phone.
Elesarr
Reply #16 Friday, April 1, 2005 10:38 PM
Reply #16 Friday, April 1, 2005 10:38 PM
ok that makes sense, but then I suggest that labeling this forum as "Stardock Support" is misleading.
Chris TH
Reply #17 Friday, April 1, 2005 10:46 PM
Reply #17 Friday, April 1, 2005 10:46 PM
Oh, I don't know... users helping each other = support to my mind... 
Elesarr
Reply #18 Saturday, April 2, 2005 1:14 AM
Reply #18 Saturday, April 2, 2005 1:14 AM
yes, but the "Stardock" implies one will receive support from them - I have nothing against users helping users. I am an Editor at a web development community and that is what I do - just my observation and my opinion on the title of the forum, not a judgment...
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Reply #1 Thursday, March 31, 2005 4:31 PM
Please fix this !