How is our patience tested this day?

Thursday, February 3, 2005 by Sleeping Dragon | Discussion: WinCustomize Talk

Well we all know that this new site is in need of extermination. There are bugs every day and it seems as if they are always different. Today I am trying to submit a skin, and the page for that just loads forever and nothing happens. No time out, no error, just looks as if it's loading. Throbber is throbbing, the whole bit. For a half an hour it loads and still nothing. This site is REALLY cool, but I think that the patience of many is being tried.
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47songs
Reply #21 Friday, February 4, 2005 8:22 PM
Hmmm..."You go to war with the Army you have, not the Army you might want or wish to have." ??
kona0197
Reply #22 Friday, February 4, 2005 9:22 PM
Jafo keeps saying it takes a day or two to get all the bugs out - well need I remind Jafo that it has been 2 months?
Sleeping Dragon
Reply #23 Friday, February 4, 2005 10:31 PM
..lost me there, Donna. I'm familiar with the quote, just not the application.
WebGizmos
Reply #24 Saturday, February 5, 2005 6:49 PM
I think its past the point of patience. Like with any other site, when you visit a few times and you see things are not working properly...you move on. Before, the old site worked fine...this new site is like subscribing to a magazine and they only send you the front cover...whats the point of re-subscribing anymore?

The problem though is that like others here there has been money invested so to speak, so many of us have a stake in what happens here. And I have no doubt that T-Man is working hard...hats off to him... but it's obviously more than one person can deal with since the problems seem to be getting worse, so he should be given some help...fast. Or don't...and watch sales, visitors and subscriptions drop off.

I personally like this site...have spent alot of money here, and hope that things get worked out post haste, but if they don't I'll have to think twice about re-subscribing.
Sleeping Dragon
Reply #25 Saturday, February 5, 2005 11:18 PM
I guess today it is not seeing any comments indicated on my skins page so I very rudely did not thank all of the good folks who had made some very nice comments. Tomorrow is another day.
gooberbean28
Reply #26 Sunday, February 6, 2005 12:47 AM
Patience wearing thin, finally got to Uploaded a screenshot today and I think WC ate it, cant find it in my skins list, not in moderation and not in the library so apparently its floating around in cyberland ,lol
WebGizmos
Reply #27 Monday, February 7, 2005 5:18 AM
5 minutes on broadband just to get to this post? Something is seriously wrong here.
Sleeping Dragon
Reply #28 Monday, February 7, 2005 7:54 AM
Deviant Art is FAAAAAAAAAAASSSSSSSSSSSSSST. This site will be, too, in time.
Jafo
Reply #29 Monday, February 7, 2005 7:55 AM

5 minutes on broadband just to get to this post? Something is seriously wrong here.

Yer darn right...took me about 10 seconds.

Your ISP must be on a go-slow...

WebGizmos
Reply #30 Monday, February 7, 2005 8:03 AM
This is the only site that does this Jafo...my pc and isp work fine. The front page loads in a snap...images and all...then the rest takes forever. Everywhere else I go I don't have any problems whatsoever.
Jafo
Reply #31 Monday, February 7, 2005 8:15 AM
Try a 'proper' cache clean....manually is good...
Weaksid
Reply #32 Monday, February 7, 2005 8:31 AM
My patience today isn't too bad. I'm going to take it easy and get things done at my pace. I'm also going to call off school today so I don't have to drive 2hours to get there, sit for 5, and drive another 2 back. I can get alot of work done in that time here. The work will still be for that class though, but I'll at least have it ready for next week to turn in.

The site, Just having issues with the marathon thread still, nothing else, so it's not bad.
Weaksid
Reply #33 Monday, February 7, 2005 9:13 AM
That has changed. Now I'm getting alot of time outs and busy server errors. Hmm
T-Man
Reply #34 Monday, February 7, 2005 10:14 AM

Hello everyone.  I have to apologize for all the issues that have been occuring around here.  I do have a team that I work with but unfortunately we have not been able to address all the issues as fast as we would like to.  But WinCustomize is not the only thing we are working on.  Just to give you an idea my team of 4 (including me) is responsible for:

WinCustomize.com, JoeUser.com, Stardock.com, GalCiv.com, Galciv2.com, Totalgaming.net, PoliticalMachine.com, XPThemes.com, Stardock Central Servers, store.stardock.com, All database servers all internal database applications and probably a few others that I forgot.  So we are not always spending all our time on WinCustomize.  We have to split it up between all of our projects.

So there are times that we are busy working on other projects too and can not always address an issue in a timely manner.  I don't want to use the other projects as an excuse but it is a reality. 

I know for myself that I am unable to find the time to read the forums on a regular basis so I am not always up to date on what bugs/issues are occuring.  Too many times a problem as been occuring for a couple of days and people assume we know about it but unfortunately we do not.  The best thing to do is send an email to me at [email protected] and to [email protected] (aka FlyinHawaiin aka King Punjabi) and describe the problem in detail.

I know you all have been patience and it is greatly appreciated.  We are doing are best to keep everything running at full speed and will continue to work hard as we can.

Weaksid
Reply #35 Monday, February 7, 2005 10:21 AM
Thanks for the update T-Man
Flyin
Reply #36 Monday, February 7, 2005 11:36 AM
I would also like to thank everyone for your feedback and as well as your patience. Our team is working has hard as we can and at times things do seem to be flowing not as fast as it should, but we will continue to push through. please feel free to update me with any suggestions and/or bug reports as you see fit.

Email
Sleeping Dragon
Reply #37 Monday, February 7, 2005 1:27 PM
Thanks Flyin!! Thanks T-Man!!
Corky_O
Reply #38 Monday, February 7, 2005 2:12 PM
teddybearcholla
Reply #39 Monday, February 7, 2005 4:53 PM
T-Man you have mail! Thank you T-Man and Flyin and all who work behind the scenes and try to keep things in order and working well!
butch123
Reply #40 Monday, February 7, 2005 5:35 PM
Thank you T-Man and Flyin

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