Task Manager?
Saturday, May 8, 2004 by carolelee | Discussion: WinCustomize Talk
Anyone know if you can get the Windows task manager to come up other than using the three finger salute(alt-ctrl-delete?) My sister has the Sasser worm and she can't get the task manager to come up......any ideas? 
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yrag
Reply #2 Saturday, May 8, 2004 8:38 PM
Reply #2 Saturday, May 8, 2004 8:38 PM
Nothing is going to bring it up.... read http://www.microsoft.com/security/incident/sasser_printxp.asp
What flavor of AntiVirus is installed?
What flavor of AntiVirus is installed?
carolelee
Reply #3 Saturday, May 8, 2004 8:41 PM
Reply #3 Saturday, May 8, 2004 8:41 PM
yrag, she is running Norton and sasser is somehow stopping or disabling the scan.
yrag
Reply #4 Saturday, May 8, 2004 8:47 PM
Reply #4 Saturday, May 8, 2004 8:47 PM
http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.removal.tool.html
carolelee
Reply #5 Saturday, May 8, 2004 9:02 PM
Reply #5 Saturday, May 8, 2004 9:02 PM
yrag another problem, she can't access the internet......by time she gets there, her system shuts down 
.......this happens over and over again......I have tried to help her disable the worm first(as per Microsoft's instructions)and the next step is to bring up the task manager......but no such luck
.......this happens over and over again......I have tried to help her disable the worm first(as per Microsoft's instructions)and the next step is to bring up the task manager......but no such luck
yrag
Reply #6 Saturday, May 8, 2004 9:08 PM
Reply #6 Saturday, May 8, 2004 9:08 PM
hummmm...I thought maybe you were on two different 'puters in the same place....give me a minute....
carolelee
Reply #7 Saturday, May 8, 2004 9:15 PM
Reply #7 Saturday, May 8, 2004 9:15 PM
No, she lives in Calgary and I'm in Sundre......I'm trying to guide her through these steps via telephone 
yrag
Reply #8 Saturday, May 8, 2004 9:15 PM
Reply #8 Saturday, May 8, 2004 9:15 PM
carolelee - does she have patch 835732 installed? She can look in 'Add/Remove Programs' in Control Panel to see if it's listed.
carolelee
Reply #9 Saturday, May 8, 2004 9:19 PM
Reply #9 Saturday, May 8, 2004 9:19 PM
No, she managed to get that far yesterday and it's not there(her kids ignored some updates)
yrag
Reply #10 Saturday, May 8, 2004 9:21 PM
Reply #10 Saturday, May 8, 2004 9:21 PM
Gotta love them kids....I''ll save the lecture for another time...
Is she computer savvy enough to use the command prompt in safe mode?
[Message Edited]
Is she computer savvy enough to use the command prompt in safe mode?
[Message Edited]
carolelee
Reply #13 Saturday, May 8, 2004 9:26 PM
Reply #13 Saturday, May 8, 2004 9:26 PM
She is pretty green when it comes to computers......but I could guide her through it.
carolelee
Reply #14 Saturday, May 8, 2004 9:35 PM
Reply #14 Saturday, May 8, 2004 9:35 PM
Could she bring up the task manager up in safe mode?
yrag
Reply #15 Saturday, May 8, 2004 9:38 PM
Reply #15 Saturday, May 8, 2004 9:38 PM
OK...let's see if we can make this simple...I'm confident it won't work, but let's give it a shot 
Have her...and she can do it in save mode if it won't let her in full mode...bring up the Start/Run and type 'msconfig' (no quotes) and uncheck anything she can in 'Startup' section. You'll have to guide her here, but she should be able to disable almost, if not all of the items. The idea is not to have anything running on the re-boot (except MS System Files) and it should still allow her to get on the net to kill this thing. Let me know....
Have her...and she can do it in save mode if it won't let her in full mode...bring up the Start/Run and type 'msconfig' (no quotes) and uncheck anything she can in 'Startup' section. You'll have to guide her here, but she should be able to disable almost, if not all of the items. The idea is not to have anything running on the re-boot (except MS System Files) and it should still allow her to get on the net to kill this thing. Let me know....
yrag
Reply #16 Saturday, May 8, 2004 9:39 PM
the answer is yes, but when she re-boots Sasser will be right in her face again....
Reply #16 Saturday, May 8, 2004 9:39 PM
| #14 by carolelee - 5/8/2004 9:35:35 PM Could she bring up the task manager up in safe mode? |
the answer is yes, but when she re-boots Sasser will be right in her face again....
carolelee
Reply #18 Saturday, May 8, 2004 9:52 PM
Reply #18 Saturday, May 8, 2004 9:52 PM
Gary, her System Configuration Utility only came up twice(and she tried 8 times)and then it vanishes into thin air?
yrag
Reply #19 Saturday, May 8, 2004 9:59 PM
Reply #19 Saturday, May 8, 2004 9:59 PM
I was afraid of that.....does she have access to any other computers (like a neighbor or such?). I don't think she is going to get the system back with her lack of expertise without the patch and removal tool on a floppy. Let me be clear, I'm not trying to be obtuse or insulting, but if we keep going she's going to do more damage then good....
Sugaree
Reply #20 Saturday, May 8, 2004 10:01 PM
Reply #20 Saturday, May 8, 2004 10:01 PM
Have someone close to her with a computer download this program http://vil.nai.com/vil/stinger/ and throw it on a disk so she can get rid of that nasty little bugger.
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Reply #1 Saturday, May 8, 2004 8:34 PM