Issue when applying background in DeskScapes
Sunday, June 9, 2024 by ChicagoRican | Discussion: DeskScapes
When I attempt to apply a background with DeskScapes, the wallpaper is displayed incorrectly. It is displayed only on the top 25% of the screen and multiplied 4 times across the top of the screen. This happens with all my selected wallpapers. Please advise me on how I can fix this issue. Thank you!
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Exact Windows version \ build (winver.exe)
Edition Windows 11 Pro
Version 24H2
Installed on 5/23/2024
OS build 26100.712
Experience Windows Feature Experience Pack 1000.26100.6.0
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Detailed steps to recreate the issue seen
1. I open Deskscapes.
2. I click on a wallpaper I want to apply to my desktop.
3. I click on Apply Background.
4. The background is applied but does not display correctly.
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Reply #22 Monday, June 17, 2024 9:10 AM
I find that suggesting to a user to clean boot their machines is very risky, especially for an inexperienced user. It is very easy to end up like ChicagoRican. I know first hand because it has happened to me, and I am an advanced user. Thankfully, I had an image backup from a week before it happened and all my files were backed up on OneDrive.
My recommendation would be to only advise those who you know to be experienced enough to perform the operation to try a clean boot. In my opinion, advising people who you no nothing about, nor their experience level, to clean boot their machine is not really a good path to take.
pelaird
If you read through Clean boot Documentation from Microsoft : Cleanboot which the same link posted in that Stardock guide link I posted above and another Stardock Deskscape Cleanboot new support page : https://support.stardock.com/space/SHC/1346928700/DeskScapes+Clean+Boot. I don't see any warning on these steps. No warning at all posted by Microsoft in their own documentation for clean boot. I believe there are something wrong already in the system itself prior Cleanboot was done. Anyway, I have forward this issue to support for their review and advice on this one.
Thank you,
Basj,
Stardock Community Assistant
While I sympathize with the end user, basj is pointing out a view we share; that a clean boot is not a Stardock recommendation alone, it's a well-documented Windows from Microsoft themselves one. Several things were tried before this and when this eventual step was reached, it clearly exposed a root issue with the PC. If any more evidence was needed for this, when a clean reinstall was done, all is reported working, windows itself as well as our product.
I am pleased that this did not turn out to be some form of hardware failure.
Sean Drohan
Stardock Product Lifecycle Manager
Reply #23 Monday, June 17, 2024 12:40 PM
While I sympathize with the end user, basj is pointing out a view we share; that a clean boot is not a Stardock recommendation alone, it's a well-documented Windows from Microsoft themselves one.
Yes, everything you say is true, but the System Configuration utility is a very powerful tool, and if the directions are not followed correctly, it can lead to an unusable system. All I was saying, is that one's experience level with the Windows Operating System should be considered when advising a Clean boot on their system.
All it takes is forgetting to check the box "Hide all Microsoft services," and your in real trouble.
Maybe add a precaution like, "If you are comfortable with running an advanced system utility" before recommending a Clean Boot to a user. Also, maybe recommend backing up their boot drive before performing a Clean Boot.
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Reply #21 Saturday, June 15, 2024 7:11 AM
Hi Basj / Peliard,
Now that I have my pc in pristine "Dell/Alienware" condition, I reinstalled the Stardock software. Deskscapes is at 11.02 version. My Windows build is now 23H2.
I have no problems to report now.
You may closeout any trouble ticket with Tech Support.
Thanks,
ChicagoRican
Happy to hear you got your PC back in working order. I'm sure it was very frustrating. Having to rebuild everything from scratch can be very tedious, especially when trying to get application settings back to where you had them prior to the crash. If you don't have one, get yourself an external HD and use backup software to backup an image of your boot drive at least once a week. Most backup software allows you to automate this process, so it can run at night while you're sleeping.