Verizon DSL : a personal thought
Thursday, October 23, 2003 by IPlural | Discussion: WinCustomize Talk
I have been with Verizon for three years now and have finally hit my limit with them.
My acount has been killed 4 times now and change twice without prior knowldge.
All four times it was deactivated happened when they were doing upgrades and they had to create a new account for me loosing all of my email still residing on the server.
The two times they have changed my account without my knowing had the same result with all server located email lost.
Well it happened a third time over the last two days on another upgrade to the Email server, my account is now deactivated once again. Tomarrow (later today) I will call billing and tell them to actiate it long enough for me to get the email if I can and then I will call and kill the account, along with cell phone service and long distance service, all of which have had issues attached to them over the last few years on a regular basis.
It would be one thing if we were late with payments, or if it was one iota of our own fault. But it isn't and never has been, ever.
We make all our bill payments online with automatic billing and almost carry a 0 balance on accounts payable. We never have been in a situation in the last 10 years where a partial payment has been needed.
All I can say is if anyone is considering Verizon, I would keep checking a bit. If anyone is using Verizon I would keep detailed records of all service calls and issues including peoples names and dates.
On a scale of 1 - 10 I would give the speed of the connection and up time a 10 but the email service, cell phone service/web service and tech support/repair a low 2...
anyway...
My acount has been killed 4 times now and change twice without prior knowldge.
All four times it was deactivated happened when they were doing upgrades and they had to create a new account for me loosing all of my email still residing on the server.
The two times they have changed my account without my knowing had the same result with all server located email lost.
Well it happened a third time over the last two days on another upgrade to the Email server, my account is now deactivated once again. Tomarrow (later today) I will call billing and tell them to actiate it long enough for me to get the email if I can and then I will call and kill the account, along with cell phone service and long distance service, all of which have had issues attached to them over the last few years on a regular basis.
It would be one thing if we were late with payments, or if it was one iota of our own fault. But it isn't and never has been, ever.
We make all our bill payments online with automatic billing and almost carry a 0 balance on accounts payable. We never have been in a situation in the last 10 years where a partial payment has been needed.
All I can say is if anyone is considering Verizon, I would keep checking a bit. If anyone is using Verizon I would keep detailed records of all service calls and issues including peoples names and dates.
On a scale of 1 - 10 I would give the speed of the connection and up time a 10 but the email service, cell phone service/web service and tech support/repair a low 2...
anyway...
The DJ
Reply #3 Thursday, October 23, 2003 2:14 AM
Reply #3 Thursday, October 23, 2003 2:14 AM
Comcast is upgrading everyone to 3.0mbps for no additional charge. The upload will stay at 256kbps.
Many areas already have it and others will be upgraded based on techincal readiness.
Many areas already have it and others will be upgraded based on techincal readiness.
IPlural
Reply #4 Thursday, October 23, 2003 2:30 AM
Reply #4 Thursday, October 23, 2003 2:30 AM
Not really sure what direction I am going to go, checking out some other options in connection with a couple of friends of mine.
But I will be looking at Comcast and also checking a few others in the directory. Also at a few of the tech sites I'm on...
Just bothers me that with all the services we run through them they keep repeating the same mistake over and over on a regular basis...
But I will be looking at Comcast and also checking a few others in the directory. Also at a few of the tech sites I'm on...
Just bothers me that with all the services we run through them they keep repeating the same mistake over and over on a regular basis...
crissy14
Reply #5 Thursday, October 23, 2003 4:06 AM
Reply #5 Thursday, October 23, 2003 4:06 AM
Wow IP! I couldn't disagree with you more. I've been with verizon dsl for about 4 years now, and we haven't had one bit of trouble. Our computers are virtually always on, and we never have a problem connecting or problems with getting disconnected. Even when my computer went haywire last month and I had to re-format the HD and start from fresh, my hubbys computer (networked) stayed connected and getting mine set up with verizon software again was a snap. My bill is attached to my (land-line) phone bill, and they're paid at the same time...no hassles. I think the 35 bucks we spend a month is well woth it. 
Bones2112
Reply #6 Thursday, October 23, 2003 4:23 AM
Reply #6 Thursday, October 23, 2003 4:23 AM
If you are going to switch, and Comcast is in your area, you probably would be better off with them. I have used them for the past 5 years with no trouble and pay with the cable bill. Faster than dsl, for a few dollars more, and always on 
Out of five years, only down 1 day because of a snowstorm. Just my two cents worth 
Out of five years, only down 1 day because of a snowstorm. Just my two cents worth 
pixeljems
Reply #7 Thursday, October 23, 2003 12:11 PM
Reply #7 Thursday, October 23, 2003 12:11 PM
Well IP I'll second that. I haven't had any problems with the DSL so far, but I also don't use their email service, so I couldn't opine on that one. Although, we also have our long distance and cell with them too and they are the absolute worst w/ those services. I "try" to pay my bills online only most of the time the site has an error "We cannot retrieve your account"...yeah even though I JUST signed in and all.
Phoon
Reply #8 Thursday, October 23, 2003 5:16 PM
Reply #8 Thursday, October 23, 2003 5:16 PM
I have had DSL service at work for over 3 years. Verizon provides only the circuit however. My Internet service is with a company named MyVine.com.
I have never really had a major issue with the circuit. The ISP occasionaly has a hiccup or two, but overall, it has been a good experience.
At home, I have had DSL through Sprint for about a year and 1/2. Sprint provides the circuit, and web service. The email is governed by Earthlink. In the beginning when the DSL first became available in my home area, there were alot of issues, but during the past year I can honestly say that it has performed without a hitch.
Now... I ramble further into a Verizon horror story.
A friend of mine lives in an apartment complex. He had verizon dsl. He moved to a different apartment within the same building and was told by Verizon that DSL was not available at his new address.
I used to think that SBC was the most feeble company on the planet to deal with, but after spending the morning establishing phone and dsl services with Verizon and SBC at 2 different company locations, I have to say that SBC was very refreshing after dealing with Verizon.
I have never really had a major issue with the circuit. The ISP occasionaly has a hiccup or two, but overall, it has been a good experience.
At home, I have had DSL through Sprint for about a year and 1/2. Sprint provides the circuit, and web service. The email is governed by Earthlink. In the beginning when the DSL first became available in my home area, there were alot of issues, but during the past year I can honestly say that it has performed without a hitch.
Now... I ramble further into a Verizon horror story.
A friend of mine lives in an apartment complex. He had verizon dsl. He moved to a different apartment within the same building and was told by Verizon that DSL was not available at his new address.
I used to think that SBC was the most feeble company on the planet to deal with, but after spending the morning establishing phone and dsl services with Verizon and SBC at 2 different company locations, I have to say that SBC was very refreshing after dealing with Verizon.
IPlural
Reply #9 Thursday, October 23, 2003 9:37 PM
Reply #9 Thursday, October 23, 2003 9:37 PM
crissy, here in Tampa Bay Verizon isn't so hot a service over all. My problem isn't with the connection for DSL, but with the eMail service. They are constantly updating the servers in some other location and it seems that everytime they dink my account. As it is I am going to stick with just the DSL because I get a true 1.5 mbit through out on the pipe and use the business email server with a private account. It just ticks me off over all how Verizon deals with support issues and then claims that they are a top service orientated corporation.
T-Mobel/Verizon is not anywhere near the problem Verizon is and they might learn something from how their stratigic partners operate on the service end of things.
I am really happy to hear you have had a good experience with them over time
I would not wish anyone to spend the time I have with tech-support as they read some scripted lock step
trouble shooting form only to have them tell you in the end that you have to call billing because they do not have the detailed information to tell you why an account has been deactivated. You would think a foot note on their screen would be easy enough to add so they could know that they need to look deeper into the server side situation and not tell you to call Billing. Then to have billing explain they are not sure why because the account is up to date and send you back to tech-support and spend enev more time as they poke around and then put you on hold to speak with someone on a higher level support tier. Then come back on the phone and say well we figured it out, your account was deactivated but when we went to reactivate it with the script it hiccuped because of the origional issue when you upgraded from 768 to 1.5 mbit and we added the 1.5 mbit to one of you other phone lines and didn't tell you for almost two months so when we switched it to your 768 line the tech did not know how to adjust the bandwidth limiter so he just killed your account and created a new one without tell you or anyone else. Oh and by the way, when we delete your account it isn't really deleted out of the database on user names and such so we can not just recreated it we have to keep you with the new one. One other thing, everything in your setup is going to stay attached to your origional account that is now deactivated so everytime we do an upgrade we will have to go through this again because the script is going to look at your origional account and deactive your new account...
I already know what the problem is, but it is outside the scope of thech-support because it isn't on thier lock step trouble shooting form...
anyway...
Truth be told, Sprint is even worse in south Florida...
You can be looking at router log's of when the circuit went down and up with graphs of traffic and such and they will tell you out right that it is on your end because none of thier hardware went down. You can do this for two months straight and then all of a sudden they will inform you that they are doing a local upgrade to improve service but it isn't because thier hardware had a problem, it was still your end. But once that upgrade is put into effect the prolem vanishes...
Solarwinds is are great set of tools
T-Mobel/Verizon is not anywhere near the problem Verizon is and they might learn something from how their stratigic partners operate on the service end of things.
I am really happy to hear you have had a good experience with them over time
I would not wish anyone to spend the time I have with tech-support as they read some scripted lock step
trouble shooting form only to have them tell you in the end that you have to call billing because they do not have the detailed information to tell you why an account has been deactivated. You would think a foot note on their screen would be easy enough to add so they could know that they need to look deeper into the server side situation and not tell you to call Billing. Then to have billing explain they are not sure why because the account is up to date and send you back to tech-support and spend enev more time as they poke around and then put you on hold to speak with someone on a higher level support tier. Then come back on the phone and say well we figured it out, your account was deactivated but when we went to reactivate it with the script it hiccuped because of the origional issue when you upgraded from 768 to 1.5 mbit and we added the 1.5 mbit to one of you other phone lines and didn't tell you for almost two months so when we switched it to your 768 line the tech did not know how to adjust the bandwidth limiter so he just killed your account and created a new one without tell you or anyone else. Oh and by the way, when we delete your account it isn't really deleted out of the database on user names and such so we can not just recreated it we have to keep you with the new one. One other thing, everything in your setup is going to stay attached to your origional account that is now deactivated so everytime we do an upgrade we will have to go through this again because the script is going to look at your origional account and deactive your new account...
I already know what the problem is, but it is outside the scope of thech-support because it isn't on thier lock step trouble shooting form...
anyway...
Truth be told, Sprint is even worse in south Florida...
You can be looking at router log's of when the circuit went down and up with graphs of traffic and such and they will tell you out right that it is on your end because none of thier hardware went down. You can do this for two months straight and then all of a sudden they will inform you that they are doing a local upgrade to improve service but it isn't because thier hardware had a problem, it was still your end. But once that upgrade is put into effect the prolem vanishes...
Solarwinds is are great set of tools
IPlural
Reply #10 Friday, October 24, 2003 12:35 PM
Reply #10 Friday, October 24, 2003 12:35 PM
This is the sole reason I will stick with them for the connection...
Test Type: Download 1 megabyte
Operating System: Windows XP
-------------Settings Used------------
[NETGEAR 108 Mbps Wireless PC Card WG511T] Maximum Transfer Unit: 1500
[Intel(R) PRO/100 SP Mobile Combo Adapter] Maximum Transfer Unit: 1500
Tcp Receive Window: 256960
Time To Live: 64
Black Hole Detection: False
Auto-Detect Maximum Transfer Unit: True
Maximum number of simultaneous HTTP 1.0 Connections: 10
Maximum number of simultaneous HTTP 1.1 Connections: 8
Tcp Options: 1 - Window Scaling but no Timestamp Options
Fast Retransmission and Recovery support value: 3
Support for Selective Acknowledgements: True
---------------------------------------------
Data Transfer Start: 10/24/2003 12:08:26 PM
Data Transfer Complete: 10/24/2003 12:08:32 PM
--->Total Data Received: 1048566 bytes
--->Time to Complete Transfer: 00:00:06:460
--->Average Speed: 154481 bytes per second
--->Peak Speed: 180476 bytes per second
1 meg in 6 seconds....
Test Type: Download 1 megabyte
Operating System: Windows XP
-------------Settings Used------------
[NETGEAR 108 Mbps Wireless PC Card WG511T] Maximum Transfer Unit: 1500
[Intel(R) PRO/100 SP Mobile Combo Adapter] Maximum Transfer Unit: 1500
Tcp Receive Window: 256960
Time To Live: 64
Black Hole Detection: False
Auto-Detect Maximum Transfer Unit: True
Maximum number of simultaneous HTTP 1.0 Connections: 10
Maximum number of simultaneous HTTP 1.1 Connections: 8
Tcp Options: 1 - Window Scaling but no Timestamp Options
Fast Retransmission and Recovery support value: 3
Support for Selective Acknowledgements: True
---------------------------------------------
Data Transfer Start: 10/24/2003 12:08:26 PM
Data Transfer Complete: 10/24/2003 12:08:32 PM
--->Total Data Received: 1048566 bytes
--->Time to Complete Transfer: 00:00:06:460
--->Average Speed: 154481 bytes per second
--->Peak Speed: 180476 bytes per second
1 meg in 6 seconds....
Rutabaga64
Reply #11 Friday, October 24, 2003 10:40 PM
Reply #11 Friday, October 24, 2003 10:40 PM
I've had Verizon DSL for about 3 years now, and my local, long distance, and cell phone service are all through them. Never had a problem with them. Maybe the rare moment of loss of connection, but a simple reboot always fixes that. Never had a problem with billing either. I do online billing and automatic payment for the land line and DSL, and just send a check in for my cell phone each month. Plus Verizon DSL did just lower the monthly fee by 5 bucks, which isn't bad.
I don't use the email service, though, so I really can't make any comments on that.
I don't use the email service, though, so I really can't make any comments on that.
chekmarx
Reply #12 Saturday, March 13, 2004 5:33 AM
Reply #12 Saturday, March 13, 2004 5:33 AM
I know a few others have already commented on their positive experiences with Verizon DSL but I feel I have to add my 2-cents in as well. If only to counter the unfair representation that started this thread.
Now, I'm not saying he is lying, but IMO it is grossly unfair and flat wrong to negatively judge Verizon's DSL service by the experiences of *ONE* user in one area of the country.
I too have had Verizon DSL service for over three years and literally NEVER had a problem.
And this is running OS/2 and eComStation as my primary operating system. I also have several win32 computers but haven't had any trouble with them as well.
As with anything, nothing is ever 100% one way or another.
Now, I'm not saying he is lying, but IMO it is grossly unfair and flat wrong to negatively judge Verizon's DSL service by the experiences of *ONE* user in one area of the country.
I too have had Verizon DSL service for over three years and literally NEVER had a problem.
And this is running OS/2 and eComStation as my primary operating system. I also have several win32 computers but haven't had any trouble with them as well.
As with anything, nothing is ever 100% one way or another.
IPlural
Reply #13 Saturday, March 13, 2004 8:53 AM
Reply #13 Saturday, March 13, 2004 8:53 AM
well thank you so much for not calling me a liar
[Message Edited]
[Message Edited]
IPlural
Reply #14 Saturday, March 13, 2004 8:57 AM
Reply #14 Saturday, March 13, 2004 8:57 AM
I will say this about Verizon, they are not as bad as Sprint
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Reply #1 Thursday, October 23, 2003 2:10 AM