Bored of non support !!!
Thursday, October 2, 2003 by neophil78 | Discussion: WinCustomize Talk
I get troubles with different programs such as IconPackager, the last SkinStudio version, a silly message with windowblinds when i sometimes shut down the PC : " WBLOAD unable to start communication with server" wich hangs the PC ..., what else ... some questions on ObjectBar and Winstyles, the whole posted on the different newsgroups, send to support @ stardock.com, posted here on message board or in news on main page, and i still get no answer of all that ...
Is there anyone in Stardock team which is supposed to coordinate the support ??? and others supposed to solve the issues ??? I wonder to get answers and program corrections 'cause it's begining to get me fairly nervous !!!! >
Is there anyone in Stardock team which is supposed to coordinate the support ??? and others supposed to solve the issues ??? I wonder to get answers and program corrections 'cause it's begining to get me fairly nervous !!!! >
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CaptainWin
Reply #22 Thursday, October 2, 2003 1:48 PM
Reply #22 Thursday, October 2, 2003 1:48 PM
Manuals? Read them? Like the one in the glove box of your car that you discover two years after you bought it!? 
neophil78
Reply #23 Thursday, October 2, 2003 1:58 PM
euh, don't worry all my system is up to date and works perfectly . as i said somewhere, i'm giving tips and so on the french Microsoft newsgroups of WIN 98, Internet Explorer and Outlook Express .... and on hardware also, so i think i know a little what i'm talking about when speaking about Windows ... even if no one can pretend knows everything, i think i can tell i'm a very informed user ...
Reply #23 Thursday, October 2, 2003 1:58 PM
| I'm curious about the Win98 updates and such, if you've applied them yet? |
euh, don't worry all my system is up to date and works perfectly . as i said somewhere, i'm giving tips and so on the french Microsoft newsgroups of WIN 98, Internet Explorer and Outlook Express .... and on hardware also, so i think i know a little what i'm talking about when speaking about Windows ... even if no one can pretend knows everything, i think i can tell i'm a very informed user ...
neophil78
Reply #24 Thursday, October 2, 2003 2:02 PM
Reply #24 Thursday, October 2, 2003 2:02 PM
sig101, i think a lot of issues on successives versions of any kind of Stardock softs since a few years have been resolved through the newsgroups and not through support @ stardock, but maybe i'm wrong .....
IPlural
Reply #25 Thursday, October 2, 2003 2:34 PM
Reply #25 Thursday, October 2, 2003 2:34 PM
Users run into things that they figure out that tech support might not run into or might not have run into yet at time. Newsgroups, message boards and chat channels are a very good source of information and possible problem resolution, but in the end tech support is something one should always follow up with without a doubt. As with any tech support one finds that there is some time involved with finding the right solution and with the revisions (if your running betas) it can add to things.
I've not run into any situation where I needed to contact them and do not know if that will ever come about, any questions I have had so far have been answered here on the board or on the irc chat.
I've not run into any situation where I needed to contact them and do not know if that will ever come about, any questions I have had so far have been answered here on the board or on the irc chat.
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Reply #21 Thursday, October 2, 2003 1:48 PM
It's not entirely fair to flatly state that one is not receiving support when one does not go through the official support channel with one's issues and (apparently) does not follow up via that same method.