What's the benefit of subscribing to WinCustomize ?

No discount offered on Premium Windowblinds skin ?

Wednesday, October 30, 2019 by Cyrus Khambatta | Discussion: WinCustomize Talk

Hi, 

I just purchased a Premium Windowblinds skin, Black Orange, today. The method of payment has changed, and no discount was offered at checkout, which was usually the case. So, what exactly is the benefit of my subscribing to WinCustomize ? And why weren't we informed of this, through a post or whatever ?  

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basj
Reply #1 Wednesday, October 30, 2019 6:20 AM

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

DaveBax
Reply #2 Wednesday, October 30, 2019 6:37 AM


So, what exactly is the benefit of my subscribing to WinCustomize ?

The discount is a question that basi has addressed.

Your other question is this. As a member you receive all updates for the included software, unlimited downloads for the art work posted. Also say WindowBlind has a full revision number change. Version now is 10.82. Say it went to 11.00 you would get that update. Without a WC sub you free update within a year would be say, 10.99.

Have a nice day.

Cyrus Khambatta
Reply #3 Wednesday, October 30, 2019 7:03 AM

Thanks, guys. Davebax, I've also purchased Windowblinds, Iconpackager, CursorFx, so I would get their updates anyway, right ?

DaveBax
Reply #4 Wednesday, October 30, 2019 7:18 AM

Cyrus Khambatta

Thanks, guys. Davebax, I've also purchased Windowblinds, Iconpackager, CursorFx, so I would get their updates anyway, right ?

Yes. However the updates for major version number changes only get you that version for 1 year after your purchase of a program. A member and you get them as long as you are a WC member.

Cyrus Khambatta
Reply #5 Wednesday, October 30, 2019 7:23 AM

Thanks, Davebax. I didn't know that.

sdRohan
Reply #6 Wednesday, October 30, 2019 8:45 AM

DaveBax

Yes. However the updates for major version number changes only get you that version for 1 year after your purchase of a program. A member and you get them as long as you are a WC member.

There is some confusion there.  Object Desktop subscribers get major updates to apps at no charge, not WC members.  This is a breakdown of all the WC sub benefits:

https://www.wincustomize.com/account/new

As for the OPs issue.

I just purchased a Premium Windowblinds skin, Black Orange, today. The method of payment has changed, and no discount was offered at checkout, which was usually the case.

If you did purchase, it was not under the email address this forum account of yours is under.  PM me the email address you could have used and Ill see what I can do.

Sean Drohan
Stardock Support Manager

DaveBax
Reply #7 Wednesday, October 30, 2019 9:50 AM

sdRohan

There is some confusion there.  Object Desktop subscribers get major updates to apps at no charge, not WC members.  This is a breakdown of all the WC sub benefits:

The only confusion here is me. Brain not working 100%. 

When I can get on here I'm trying to stay active to help or whatever.  Guess I should stay off. Just that I miss it here a lot and the people.

Very sorry about the miss-information on my part.

sdRohan
Reply #8 Wednesday, October 30, 2019 12:14 PM

DaveBax

When I can get on here I'm trying to stay active to help or whatever. 

Not at all, sir.  Your participation is always welcome and helpful.

Sean Drohan
Stardock Support Manager

Cyrus Khambatta
Reply #9 Thursday, October 31, 2019 1:13 AM

Hi SDRohan,

My Wincustomize and Stardock emails are xxxxxxxxx@hotmail.com (please don't post your personal email address in public forum, Your actual email address has been notify to Sean (SDRohan))

Hope you can help.

Cyrus Khambatta
Reply #10 Thursday, October 31, 2019 1:19 AM

Thanks for all your help and quick responses, guys. Its much appreciated. As you can see, I love the Stardock products and Wincustomize. I've been using the products for eons.

sdRohan
Reply #11 Thursday, October 31, 2019 10:05 AM

Cyrus Khambatta,

There is not purchase for 'Black Orange' under the email address specified.  Please create a ticket here to let me know any other email addresses you use:

https://esupport.stardock.com/index.php?/Tickets/Submit

Along with any other email, please copy a link to this forum thread in it.

Sean Drohan
Stardock Support Manager

Cyrus Khambatta
Reply #12 Friday, November 1, 2019 1:57 AM

Thanks, sdRohan. You're right, I just checked my Stardock account, and the purchase is not listed. This is the first time such an incident has occured, and it looks extremely fishy. The email address is correct and has always been the same. As you can verify, I've made a lot of purchases through the years. I will be creating a ticket with all the details. I hope you'll help and follow up . Thanks.

Cyrus Khambatta
Reply #13 Friday, November 1, 2019 2:39 AM

I've posted the ticket, sdRohan. 

 

GIL-846-95660

Thanks for your help.

[Ticket link removed - Jafo Admin]

RedneckDude
Reply #14 Friday, November 1, 2019 9:06 PM

Cyrus, I'm not sure linking to the ticket is a good idea.  Just saying.

 

I hope you get this sorted.

Jafo
Reply #15 Friday, November 1, 2019 10:48 PM

RedneckDude

Cyrus, I'm not sure linking to the ticket is a good idea.  Just saying.

 

Yes, we try to keep people's private info - er - private, particularly email addys, etc...

Cyrus Khambatta
Reply #16 Saturday, November 2, 2019 5:27 AM

Ok, Redneckdude, and Jafo.

JWFarmer
Reply #17 Saturday, November 2, 2019 11:17 PM

I have the same problem with purchases. Stardock always shows my WinCustomize subscription expired when it is not. No discount on purchases for the last year. Gave up on customer support at Stardock; sent them proof of purchase and all I got back were nonsensical replies.

basj
Reply #18 Sunday, November 3, 2019 12:36 AM

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

sdRohan
Reply #19 Monday, November 4, 2019 9:26 AM

Hello,

Sorry to hear you are having trouble.

JWFarmer

I have the same problem with purchases. Stardock always shows my WinCustomize subscription expired when it is not.

Fixed.

JWFarmer

Gave up on customer support at Stardock; sent them proof of purchase and all I got back were nonsensical replies.

You have one prior ticket from from you in 2018 and it was about activation, not WC sub.

Sean Drohan
Stardock Support Manager

 

 

Cyrus Khambatta
Reply #20 Saturday, November 9, 2019 2:26 AM

My issue was successfully resolved by Sean. I got a refund for the skin.

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