No Suitable Decoder Found
Friday, July 5, 2019 by Gregory2001 | Discussion: WinCustomize Talk
After the last update I'm getting this message on many of my older Dreams. I am on Windows 7 x64. They have always worked fine before. Can anybody help? Thanks.
Reply #2 Friday, July 5, 2019 11:25 AM
Hello,
Sorry to hear you are having issues.
Do a couple things .
1 - Update your Codes , I use https://www.codecguide.com/download_k-lite_codec_pack_mega.htm
2 - Change your setting in Deskscapes 10 as shown below
in Performance there are 2 Direct Show settings try both it needed .
in Advance tab change to Max.
Reboot and test and report back if that now works for you ,
Thanks,
AzDude
Stardock Community Assistant
Reply #3 Friday, July 5, 2019 12:35 PM
Sorry. No go. I don't know what could have changed this. Getting the same message.
Reply #5 Friday, July 5, 2019 1:22 PM
Deskcapes 10.01
Windows 7x64
Now none of my dreams change.
Reply #6 Friday, July 5, 2019 1:45 PM
Hello,
Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling
Reboot and Re install the latest version from your account https://store.stardock.com/myaccount/products/
then change the settings as I showed above using Direct Show VMR-9
and you did update to the latest Codec Pk.?
Reboot , test and report back please.
AzDude
Stardock Community Assistant
Reply #7 Friday, July 5, 2019 5:00 PM
Sorry. "Loading background preview" now doesn't load. I am now getting either a white or black "wallpaper" and no Dreams will change. I have done all according to your instructions. Thanks.
Reply #8 Friday, July 5, 2019 5:07 PM
By the way, choosing a still wallpaper works fine. Nothing animated works though. MPEG Videos are working.
Reply #9 Friday, July 5, 2019 6:24 PM
Hello,
Sorry to hear you are having issues.
How many Monitors ?
Resolution ?
Scaling ?
AzDude
Stardock Community Assistant
Reply #11 Friday, July 5, 2019 6:52 PM
Hello,
We will need to know if this works.
Would you Please try a Clean Boot: https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot
AzDude
Stardock Community Assistant
Reply #12 Friday, July 5, 2019 10:51 PM
Only the MPEG Videos work. Something about the batch file name was invalid.
Reply #13 Saturday, July 6, 2019 1:23 AM
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
AzDude
Stardock Community Assistant
Reply #14 Friday, July 12, 2019 11:18 AM
Gregory2001,
Now none of my dreams change.
and no Dreams will change
When applied manually in DS or when using 'Random backgrounds"
By the way, choosing a still wallpaper works fine.
From within DS or Windows itself?
Nothing animated works though. MPEG Videos are working.
What does 'animated' mean to you - what, if not the (MPEG) videos, do you mean?
Something about the batch file name was invalid.
Can you be more specific? What do you get if you run it again?
Could you upload a video of what is happening to a cloud drive (Google Drive, OneDrive, Dropbox) and posed a share link here?
Sean Drohan
Stardock Support Manager
Reply #15 Friday, July 12, 2019 12:18 PM
Manually. I do not use "random".
DS.
Dreams do not work except for MPEG.
Reply #16 Friday, July 12, 2019 2:15 PM
Gregory2001
Something about the batch file name was invalid.
Can you be more specific? What do you get if you run it again?
Dreams do not work except for MPEG.
Could you upload a video of what is happening to a cloud drive (Google Drive, OneDrive, Dropbox) and posed a share link here?
On another subject, do you have plans to upgrade to Windows 10 in the near future?
Sean Drohan
Stardock Support Manager
Reply #17 Saturday, July 13, 2019 10:41 AM
I have done all of these steps. It used to be a Windows Update problem where you could delete the update that was causing the problem. I have purchased most of the Master Dreams available. Let me guess: No refunds.
Reply #18 Monday, July 15, 2019 9:11 AM
I have done all of these steps. It used to be a Windows Update problem where you could delete the update that was causing the problem. I have purchased most of the Master Dreams available. Let me guess: No refunds.
It is going to remain difficult to assist if we cant get the information we have asked for.
Sean Drohan
Stardock Support Manager
Reply #19 Monday, July 15, 2019 9:44 AM
Scroll up. I just told you I have done all of the steps.
Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!
Reply #1 Friday, July 5, 2019 11:20 AM
Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj,
Stardock Community Assistant