Is there some way I can Retrieve some of my master skins?
Hard drive partially wiped.
Saturday, February 23, 2019 by neone6 | Discussion: WinCustomize Talk
My External Hard drive got accidentally wiped of some of my Masterskin folders.
-Is there some way I can Retrieve some of my master skins? Maybe if one of the Mods could email me or somethin'?
Reply #2 Saturday, February 23, 2019 8:20 AM
Master skins are handled by Stardock personnel only. Mods have no access. Sorry.
Reply #3 Saturday, February 23, 2019 9:41 AM
This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy. 
Reply #4 Saturday, February 23, 2019 7:46 PM
This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy.
Reply #5 Saturday, February 23, 2019 8:46 PM
This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy.
Wow, thats a relief ! Phew I thought I had lost them 4 ever. Thanx Tom
Just work with support on it Andy.
Reply #7 Monday, February 25, 2019 7:42 AM
Its still early Monday morning on their side. Maybe later today.
Thank you,
Basj,
Stardock Community Assistant
Reply #8 Monday, February 25, 2019 10:18 AM
-Is there some way I can Retrieve some of my master skins? Maybe if one of the Mods could email me or somethin'?
[/quote]
[quote who="LightStar" reply="3" id="3741814"]
This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them
While I dont know of the specifics were with LighStar, any purchase - for any thing (including skins) - would be on ones account; thus, again downloadable.
You have no skins purchased under n*****@hotmail.com - ever. If they were purchased under a different email, PM me what that email was / could have been and Ill merged the accounts together.
----------------
Sean Drohan
Stardock Customer Service Manager
Reply #9 Monday, February 25, 2019 10:53 AM
While I dont know of the specifics were with LighStar, any purchase - for any thing (including skins) - would be on ones account; thus, again downloadable.
You have no skins purchased under n*****@hotmail.com - ever. If they were purchased under a different email, PM me what that email was / could have been and Ill merged the accounts together.
----------------
Sean Drohan
Stardock Customer Service Manager
Sean I'm replying as Andrew may not see this for awhile as I believe where he is it's sleep time.
He isn't asking for skins he purchased. He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.
Reply #10 Monday, February 25, 2019 12:59 PM
Hm, I have never bought skins, just software.
Ah, didn't see your reply there Baxx, thank you for the assist.
He isn't asking for skins he purchased. He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.
Reply #11 Monday, February 25, 2019 1:02 PM
He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.
Then I would need a list of them and an understanding that if it is long, it will take some effort and time.
----------------
Sean Drohan
Stardock Customer Service Manager
Reply #12 Monday, February 25, 2019 1:38 PM
He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.
Then I would need a list of them and an understanding that if it is long, it will take some effort and time.
----------------
Sean Drohan
Stardock Customer Service Manager
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Reply #1 Saturday, February 23, 2019 7:50 AM
Hello,
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj
Stardock Community Assistant.