WinCustomize expiration date

Wednesday, January 2, 2019 by locomotive_breath_y2k | Discussion: WinCustomize Talk

As others have recently posted - I renewed my WinCustomize sub today, but it still says 'expires in 63 days' in my MyDownloads page on SD.com (https://store.stardock.com/myaccount/products)

Assistance appreciated.

Brian

AzDude
Reply #1 Wednesday, January 2, 2019 12:01 PM

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

sdRohan
Reply #2 Thursday, January 3, 2019 12:07 PM

Hello,

Sorry to hear you are having trouble.

Can you check now?

----------------
Sean Drohan
Stardock Customer Service Manager

locomotive_breath_y2k
Reply #3 Thursday, January 3, 2019 12:21 PM

So now when I look, WinCustomize doesn't appear on the MyDownloads page. How can I actually see my expiration date for WinCustomize?

AzDude
Reply #4 Thursday, January 3, 2019 12:29 PM

locomotive_breath_y2k

So now when I look, WinCustomize doesn't appear on the MyDownloads page. How can I actually see my expiration date for WinCustomize?

Try Rebooting log out and back in to your Stradock account 

recheck and report back here , Thanks 

sdRohan
Reply #5 Thursday, January 3, 2019 1:01 PM

Hello,

Sorry to hear you are having trouble.

I refreshed your account page, please check here again, please:

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Support Manager

locomotive_breath_y2k
Reply #6 Thursday, January 3, 2019 1:46 PM

I see WinCustomize again, and it reflects 'Expires in 364 days'. Thanks for taking care of this!

Regards,

Brian

DaveBax
Reply #7 Thursday, January 3, 2019 3:12 PM

locomotive_breath_y2k

I see WinCustomize again, and it reflects 'Expires in 364 days'. Thanks for taking care of this!

Regards,

Brian

Sorry SD but what is right is right.

Brian. If you renewed on 1/2./19 and had 63 days left your 364 days it now shows aren't correct. Your 63 days should have been added to the 365 days on 1/2/19 when you renewed.

You should be showing 428 remaining days right now.

locomotive_breath_y2k
Reply #8 Thursday, January 3, 2019 3:30 PM

DaveBax


Sorry SD but what is right is right.

Brian. If you renewed on 1/2./19 and had 63 days left your 364 days it now shows aren't correct. Your 63 days should have been added to the 365 days on 1/2/19 when you renewed.

You should be showing 428 remaining days right now.

Dave - you are right, of course. I was just glad to see at least the 1-year extension reflected .

Regards,

Brian

sdRohan
Reply #9 Thursday, January 3, 2019 3:42 PM

Hello,

Sorry to hear you are having trouble.

My math mistake figuring out what the problem was in the first place.  Fixed the time and my apologies.

----------------
Sean Drohan
Stardock Customer Service Manager

DaveBax
Reply #10 Thursday, January 3, 2019 4:23 PM

sdRohan

Hello,

Sorry to hear you are having trouble.

My math mistake figuring out what the problem was in the first place.  Fixed the time and my apologies.

----------------
Sean Drohan
Stardock Customer Service Manager

You do great work and this could happen to anyone. Support wouldn't be the same without you.

 

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