Stardock store not responding on any of my computers. / Solved.

Monday, November 5, 2018 by rustysam | Discussion: WinCustomize Talk

site has been down all day

rustysam
Reply #1 Monday, November 5, 2018 6:47 PM

it is working now

Nimbin
Reply #2 Monday, November 5, 2018 9:40 PM

still not working here in Oz. 1:45pm Tuesday afternoon

T-Man
Reply #3 Monday, November 5, 2018 9:55 PM

I have not seen any errors with the Store.  If you are experiencing problems with the Store please post more detail about the problem?  Is there any error? Does it take a long time to load?  Does an error display immediately?

If you are experiencing problems please try an Incognito Window to see if that helps (we change up the logon system today so I'm wondering if old cookies are part of the problem).

ALMonty
Reply #4 Monday, November 5, 2018 10:09 PM

When I click on my account on the StarDock page I get this

ALMonty
Reply #5 Tuesday, November 6, 2018 12:29 PM

I would like to know if it's me or StarDock. I'm still getting the 404 error.

sdRohan
Reply #6 Tuesday, November 6, 2018 12:34 PM

ALMonty

I would like to know if it's me or StarDock. I'm still getting the 404 error.

If you are using Chrome, and you open an incognito window, can you get to it then?

----------------
Sean Drohan
Stardock Customer Service Manager

ALMonty
Reply #7 Tuesday, November 6, 2018 12:56 PM

No i still get the same page. Also happens in IE and Edge. If it means anything, I tried it with my iPad same thing. 

sdRohan
Reply #8 Tuesday, November 6, 2018 1:01 PM

ALMonty

No i still get the same page. Also happens in IE and Edge. If it means anything, I tried it with my iPad same thing. 

Phone not connected to WiFi?

ALMonty
Reply #9 Tuesday, November 6, 2018 1:13 PM

iPad is connected. I’m writing on it now. Just out of curiosity I tried it with my iPhone same thing. 

sdRohan
Reply #10 Tuesday, November 6, 2018 1:23 PM

ALMonty

iPad is connected. I’m writing on it now. Just out of curiosity I tried it with my iPhone same thing. 

Some pages have been removed / changed with the new Steam / Facebook logon.  If you have them bookmarked, you are going to want to not use them and try just clicking on your avatar icon at the top:

From it, you should be taken here:

ALMonty
Reply #11 Tuesday, November 6, 2018 1:34 PM

That was it, I clicked on the little avatar and it logged me in. Thanks Rohan    

sdRohan
Reply #12 Tuesday, November 6, 2018 1:40 PM

ALMonty

That was it, I clicked on the little avatar and it logged me in. Thanks Rohan    

You are most welcome.  WebDev also is redirecting the old link so it too should work now.

----------------
Sean Drohan
Stardock Customer Service Manager

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