Scrolling fences bug report

Thursday, August 23, 2018 by filoppi | Discussion: Fences

When scrolling a fence by dragging the scroll bar with mouse left click, icons render parts that should be hidden. This isn't the only case when it happens, as i've seen this problem quite a lot with just normal wheel scrolling, also the drawing is refreshed when you pass the cursor over an icon, so that might trigger the problem as well.
A screenshot is attached.Bug 1

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basj
Reply #21 Monday, August 27, 2018 6:47 AM

While waiting for them you can try these

Please try the following:

-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-For 7 Users: click Start, in the start search field type 'cmd'. Right-click on the search result and select 'Run as administrator'.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.

Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

 

Basj,

Stardock Community Assistant

 

filoppi
Reply #22 Monday, August 27, 2018 7:08 AM

I've had this problem for a year, during which i reinstalled fences and windows multiple times. I've been running sfc /scannow and dism for other problems and they never found any problems. It's clearly just a bug with fences.

basj
Reply #23 Monday, August 27, 2018 8:12 AM

I do not think it a bug since I cannot reproduce your problem on my system. And we do not have report of similar problem from anyone else.

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

basj
Reply #24 Monday, August 27, 2018 8:51 AM

Ok, just to confirm, the problem you mentioned only happened if you push your icon to Maximum large size using the control + scroll up. And no problem if you set at normal "Extra Large icons" from right click menu.

Thank you,

 

Basj,

Stardock Community Assistant

 

filoppi
Reply #25 Monday, August 27, 2018 9:33 AM

Yes, true. 

filoppi
Reply #26 Monday, September 3, 2018 1:27 PM

Any progress?

AzDude
Reply #27 Monday, September 3, 2018 1:39 PM

Hello,

Sorry to hear you are having issues.

We are in a Holiday Weekend now till Tuesday and on short staff so, patience please.

 


AzDude
Stardock Community Assistant

sdRohan
Reply #28 Tuesday, September 4, 2018 10:34 AM

filoppi

I've just noticed that this only happens if you have your desktop icons to the maximum supported size, which is greater than "Extra large icons". You can reach that icons size with CTRL+mouse wheel in.

I am afraid no changes will be made to Fences anytime soon regarding your issue.  In the meantime, we would suggest not using icon sizes beyond 'Extra Large Icons' where the issue is not present.

----------------
Sean Drohan
Stardock Customer Service Manager

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