/me needs a guru.....
Wednesday, December 4, 2002 by BoXXi | Discussion: WinCustomize Talk
As some of you may know, since I got my broadband connection I have been having trouble with my uploads to this site getting corrupted in the transfer from my computer to the Wincustomize server. Now, the strange thing is, I can send files by e-mail, or by messenger, and everything is fine. I need to talk to someone who knows broadband inside out to try and cure this as it's really becoming annoying.
Is there a website or forum where these guys hang out? Does anyone know a broadband expert who could help me? Are any of you experts in this field?
My ISP (NTLworld) have been no help at all, they said it was my fault for trying to upload big files!!! (I don't consider 128k to be a big file, do you?) and they said it's not a fault at their end, so they are not interested. I need to know if there are some settings I can adjust in my Network connection (bearing in mind that I have tried many things already with the assistance of T-Man, who has been a great help) or if its something to do with my network card or my digital set top box modem, or anything really!
I really need some help with this, pleeeeeeeze. So if any of you guys have any ideas, I will try anything!
Thank you............Bryan (BoXXi).
Is there a website or forum where these guys hang out? Does anyone know a broadband expert who could help me? Are any of you experts in this field?
My ISP (NTLworld) have been no help at all, they said it was my fault for trying to upload big files!!! (I don't consider 128k to be a big file, do you?) and they said it's not a fault at their end, so they are not interested. I need to know if there are some settings I can adjust in my Network connection (bearing in mind that I have tried many things already with the assistance of T-Man, who has been a great help) or if its something to do with my network card or my digital set top box modem, or anything really!
I really need some help with this, pleeeeeeeze. So if any of you guys have any ideas, I will try anything!
Thank you............Bryan (BoXXi).
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da_zman20
Reply #2 Wednesday, December 4, 2002 1:06 PM
Reply #2 Wednesday, December 4, 2002 1:06 PM
for broadband support you want to check out DSLREPORTS.com , also are you running any firewall software... and you may want to check your internet explorer settings make sure that every things is set normal... since email is done usually through a second progam , as is messenger... hope this help you....
BoXXi
Reply #3 Wednesday, December 4, 2002 1:12 PM
Reply #3 Wednesday, December 4, 2002 1:12 PM
Thank you da_zman20, I will check out that site. When you say "check your internet explorer settings make sure that every things is set normal, do you mean a specific setting?
More suggestions like this PLEASE........anybody?
More suggestions like this PLEASE........anybody?
Fuzzy Logic
Reply #4 Wednesday, December 4, 2002 1:20 PM
Reply #4 Wednesday, December 4, 2002 1:20 PM
IE is your problem! Try Tools>Options>Advanced and enable 'Use passive FTP (for firewall and DSL modem compatibility) and see if that works.
BoXXi
Reply #5 Wednesday, December 4, 2002 1:28 PM
Reply #5 Wednesday, December 4, 2002 1:28 PM
Hey Fuzzy! You know what? I just discovered that setting, and I spoke to T-Man about it just minutes ago. I asked if that was my problem, but he didn't think so. Do you think it's worth a try? will it screw anything else up if I enable it?
Fuzzy Logic
Reply #6 Wednesday, December 4, 2002 1:36 PM
Reply #6 Wednesday, December 4, 2002 1:36 PM
Shouldn't do any harm! If you are running XP you might also try uninstalling QOS packet scheduling - may not be the cause of the problem but can intefere with some protocols and does swallow 20% bandwidth. Your IE connection is definitely dropping packets somewhere.
If you are going through a proxy server I have other ideas...
If you are going through a proxy server I have other ideas...
MichaelO
Reply #7 Wednesday, December 4, 2002 1:43 PM
Reply #7 Wednesday, December 4, 2002 1:43 PM
Boxxi,
I am assuming you are using DSL rather than cable. DSLreports diagnostics is good for both. I have got cable so my settings probably would not help you, though I routinely move files in excess of 5 meg with no data/packet loss (which may be part of your problem). If I can be of any assistance though feel free to drop me an email - its on my profile.
Regards - MichaelO
I am assuming you are using DSL rather than cable. DSLreports diagnostics is good for both. I have got cable so my settings probably would not help you, though I routinely move files in excess of 5 meg with no data/packet loss (which may be part of your problem). If I can be of any assistance though feel free to drop me an email - its on my profile.
Regards - MichaelO
Hell Dragon
Reply #8 Wednesday, December 4, 2002 2:18 PM
Reply #8 Wednesday, December 4, 2002 2:18 PM
Boxxi if you are using ADSL check out: http://bbs.adslguide.org.uk some of the people on there are very good with troubleshooting.
da_zman20
Reply #9 Wednesday, December 4, 2002 2:30 PM
Reply #9 Wednesday, December 4, 2002 2:30 PM
I think fuzzy may be right about the passive ftp setting, I didn't have anything specific, just make sure nothing really obvious is set wrong... like if it say dont allow upload of anything and it has an x next to it... get what I mean, and if you enable it, it won't mess anything up... but if it does, well turn it off... he he he... nothing permanent should happen...
adni18
Reply #10 Wednesday, December 4, 2002 3:36 PM
Reply #10 Wednesday, December 4, 2002 3:36 PM
It seems to me that the best solution to find out first if it is your fault!
Which I think it is, because of the Windows sensitivity and complexity in any settings change.
Try a new partition with fresh system, don't change anything, not even the modem driver, just put your account and provider info and sent something.
I guess, it would not be any problem and everything will be fixed!
Just my 2 cents
Which I think it is, because of the Windows sensitivity and complexity in any settings change.
Try a new partition with fresh system, don't change anything, not even the modem driver, just put your account and provider info and sent something.
I guess, it would not be any problem and everything will be fixed!
Just my 2 cents
JamMeister33
Reply #11 Wednesday, December 4, 2002 3:54 PM
Reply #11 Wednesday, December 4, 2002 3:54 PM
'Use passive FTP (for firewall and DSL modem compatibility)
I would definitely try this first, it can't possibly hurt and it just might be the solution.
Certainly I would try this first before anything else.
I would definitely try this first, it can't possibly hurt and it just might be the solution.
Certainly I would try this first before anything else.
brazil
Reply #12 Wednesday, December 4, 2002 10:08 PM
Reply #12 Wednesday, December 4, 2002 10:08 PM
BoXXi:Any luck? If you get time go to www.speedguide.net and run the tcp/Ip analyzer and either cut and paste here for all to see or send it to me so I can see the numbers.Is there any way for you to get cable instead of DSL?Go to www.dslreports.com and run the Tweak Test on the tools page and save the results for us and you ISP.There may be some clues there,,please let us know.
But I got ta tell ya ,,,Ifni T-Man can't help I think It is with your routing/Dsl lousy packet loss situation.
But I got ta tell ya ,,,Ifni T-Man can't help I think It is with your routing/Dsl lousy packet loss situation.
JamMeister33
Reply #13 Wednesday, December 4, 2002 10:13 PM
Reply #13 Wednesday, December 4, 2002 10:13 PM
If you're using DSL it could be faulty wiring in your telephone connection.
brazil
Reply #14 Wednesday, December 4, 2002 11:03 PM
Reply #14 Wednesday, December 4, 2002 11:03 PM
Dirty lines indeed!!If it is an older home the copper wiring may have deteriorated over time.Your ISP should be able to see/hear this.
You know my first shot at the broadband was with DSL and I am firmly against it.My connection was very unstable all the time,unsynched every 4 hours or so .And the best I could do,after tweaking mad,was 600 down and 98 up.Despicable service.I find it hard to use DSL and broadband in the same sentence
BoXXi:Do a screen shot of the Speedguide.net so we can see,and the DSLrepotrs.com as well.It may could be used as ammunition in a fight with an ISP giving you tripe about uploading large files.Haggis!!
You know my first shot at the broadband was with DSL and I am firmly against it.My connection was very unstable all the time,unsynched every 4 hours or so .And the best I could do,after tweaking mad,was 600 down and 98 up.Despicable service.I find it hard to use DSL and broadband in the same sentence
BoXXi:Do a screen shot of the Speedguide.net so we can see,and the DSLrepotrs.com as well.It may could be used as ammunition in a fight with an ISP giving you tripe about uploading large files.Haggis!!
JamMeister33
Reply #15 Thursday, December 5, 2002 12:57 AM
Reply #15 Thursday, December 5, 2002 12:57 AM
I firmly agree, I think you ISP has a really lousy attitude!
BoXXi
Reply #16 Thursday, December 5, 2002 1:13 AM
Reply #16 Thursday, December 5, 2002 1:13 AM
First of all guys, can I just say Thank You to all of you for the help and suggestions.
I had to rush off to work shortly after posting this, so don't think I was ignoring you all, I wasn't
Now, I have tried every suggestion listed above, and so far nothing has worked. I ran the Dr.TCP application from one of the above websites, and did every kind of test available. The tests suggested quite a few tweaks, and I implemented all of them, but still no luck.
All the speed tests were pretty good, more or less my advertised speed, so I can't complain there.
My Rwin number was very high, it was suggested I set it between 5840 and 16060. I did that.
I also set the MTU of my LAN card to 1500 (also suggested)
I enabled the passive ftp thing in Internet Options.
All my cables and phone lines are brand new, inside and outside.
I need to know how to uninstall QOS Packet scheduling (Fuzzy?) And will it wreck anything else if I do?
I am certain that it's just a setting somewhere, and I will find the damn thing!
Has anyone ever heard about this problem before, corrupted uploads etc?
Thanks again for your input guys, it's really helped even though it's not fixed yet. Keep 'em coming!
I had to rush off to work shortly after posting this, so don't think I was ignoring you all, I wasn't
Now, I have tried every suggestion listed above, and so far nothing has worked. I ran the Dr.TCP application from one of the above websites, and did every kind of test available. The tests suggested quite a few tweaks, and I implemented all of them, but still no luck.
All the speed tests were pretty good, more or less my advertised speed, so I can't complain there.
My Rwin number was very high, it was suggested I set it between 5840 and 16060. I did that.
I also set the MTU of my LAN card to 1500 (also suggested)
I enabled the passive ftp thing in Internet Options.
All my cables and phone lines are brand new, inside and outside.
I need to know how to uninstall QOS Packet scheduling (Fuzzy?) And will it wreck anything else if I do?
I am certain that it's just a setting somewhere, and I will find the damn thing!
Has anyone ever heard about this problem before, corrupted uploads etc?
Thanks again for your input guys, it's really helped even though it's not fixed yet. Keep 'em coming!
brazil
Reply #17 Thursday, December 5, 2002 2:00 AM
Reply #17 Thursday, December 5, 2002 2:00 AM
BoXXi:On the Dslreports Tweak Test did it give you any red markings around the packet loss bit of the page.And ping times?
BoXXi
Reply #18 Thursday, December 5, 2002 2:13 AM
Reply #18 Thursday, December 5, 2002 2:13 AM
No, I just tested everything again, after making all the above changes, and everything came out "Looking good".
Going to bed now.... 7am here!!!! will check back later....
Going to bed now.... 7am here!!!! will check back later....
citats
Reply #19 Thursday, December 5, 2002 2:14 AM
Reply #19 Thursday, December 5, 2002 2:14 AM
Hello BoXXi... I think that its obvious the problem lies with in IE (seeing as your IM and Email don't corrupt files it's not likely to be your ISP, but could be new software installed for your ISP.) if you are running a ME 98 or 95 
try selecting remove from the add remove programs then you will get an option to run a repair of IE select this option and reboot. If your OS is XP open the Run dialog and enter "sfc /scannow" this will do a system file check including IE reboot and hopefully this will have fixed your issue.
try selecting remove from the add remove programs then you will get an option to run a repair of IE select this option and reboot. If your OS is XP open the Run dialog and enter "sfc /scannow" this will do a system file check including IE reboot and hopefully this will have fixed your issue.
BoXXi
Reply #20 Thursday, December 5, 2002 2:15 AM
Reply #20 Thursday, December 5, 2002 2:15 AM
Does this link work Patrick? http://monitor.dslreports.com/tweak/block:2ae00df?service=cable&speed=600&os=winXP&via=winXPpppoe
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Reply #1 Wednesday, December 4, 2002 12:57 PM