Problem with MalwareBytes
Stops working when trying to update
Tuesday, May 20, 2014 by Uvah | Discussion: Personal Computing
Went to MalwareBytes website and read some of the forum posts. No help there. Uninstalled Mbam and downloaded a new one for a clean install. After the uninstall using ASC's uninstaller which takes out left over files did a reboot and installed Mbam. Ran it and the same thing happened. Back to the website where another post says to delete rules.ref. So I did that and tried again to run Mbam. No help there either. Did three online scans with TrendMicro, Kaspersky and Bit Defender and all came up clean. The problem started after using ADWcleaner dl'd from Major Geeks. I think it took out some files it wasn't supposed to. Any ideas?
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Reply #22 Thursday, May 22, 2014 1:24 PM
How about e-mail me at [email protected]. and yes I have a full install disk doesn't your laptop have the product code on it if not I can take care of that to if need be ok with you? By the way maybe you been hacked by the New F.B.I Cyber Weedies. Have you checked?
Reply #23 Thursday, May 22, 2014 1:38 PM
I found a product key on the bottom of the laptop. Hope its the right one. I'll send you an email. On its way
Reply #24 Thursday, May 22, 2014 1:49 PM
O.K sounds good I will get that out to you ASAP. Nice doin business with you LOL!! 
By the way is the code for Windows 7 HomePremium 64bit?
Reply #26 Thursday, May 22, 2014 2:07 PM
I just want to say to all in the community if their is anything i can do to help please don't hesitate to ask i help alot of the elderly and disabled in my community here so if their is anything i can possibly help with i am more than happy to do so. 
Reply #27 Thursday, May 22, 2014 2:09 PM
O.k send that address and i'll have it out to you ASAP! Mind you it will be coming by regular mail USPS O.K with you ?
Reply #28 Thursday, May 22, 2014 2:13 PM
Uvah: This is EXACTLY what happens when you have no external backup, and you never checked for a recovery partition. Worse: You never even made an emergency boot disk.
The problem with your computer isn't Malwarebytes.
Reply #29 Thursday, May 22, 2014 2:19 PM
What DrJBL is saying is very very true I have all the above you really have to be on top of those problems that will eventually crop up on you. BE PROACTIVE! Would my emergency boot disk work for him I am running same O.S and have that disk also?
Reply #30 Thursday, May 22, 2014 2:20 PM
I do have an emergency boot disc Doc. Made it awhile back. As for the external backup......even a small expense is problematic. I may be nuts but I'm not stupid! The problem is not with booting up. Its with a program not working.
Reply #31 Thursday, May 22, 2014 2:24 PM
I do have an emergency boot disc Doc. Made it awhile back. As for the external backup......even a small expense is problematic. I may be nuts but I'm not stupid! The problem is not with booting up. Its with a program not working.
Reply #32 Thursday, May 22, 2014 2:35 PM
I think DOC is confused as to why you would need an install disk if it's just a problem with a program!
Reply #33 Thursday, May 22, 2014 2:38 PM
Has anyone even attempted to look at the Windows Logs regarding this?
I posted the steps in another thread in response to an issue kona was having....I'll copy/paste them here below:
Reply #34 Thursday, May 22, 2014 2:50 PM
Control Panel/FolderOptions/View
Put a checkmark in Show hidden files, folders, and drives. Hit OK
Now do you see a recovery partition?
Reply #35 Thursday, May 22, 2014 3:12 PM
Has anyone even attempted to look at the Windows Logs regarding this?
I posted the steps in another thread in response to an issue kona was having....I'll copy/paste them here below:
Quoting the_Monk, reply 25 Opening the 'Computer Management' console snapin (START> RUN>compmgmt.msc) and parsing the 'Windows Logs' by drilling down in the 'Event Viewer' may help shed some light. For explanation of individual event ID's there are several web resources readily available via a quick web search.
Reply #36 Thursday, May 22, 2014 3:43 PM
I understand, I was making that suggestion for Uvah's sake. However in your case, the fact that running chkdsk solved the issue for you does (at least in my mind) throw some doubt on the reliability of your drive bodadog. Might want to run some additional tests and/or keep a close eye on it etc.
Also for Uvah, if you have the Computer Management console snapin open you could drill down in STORAGE and view any/all partitions via DISK MANAGEMENT.
Reply #37 Thursday, May 22, 2014 7:23 PM
@Wiz - Already have that checked. I also did a few other things. In the malwarebytes folder along with chameleon there is mbam-killer.exe, svchost.exe, windows.exe, rundll32.exe and one or two more. I ran each one and they all tried to update malwarebytes. During the scan it killed 'known malicious processes' and stopped at three .dll's. In syswow64 it gave two numbers one with the name of the dll afterwards.
1736 cfgmgr32.dll and 1743 wldap32.dll
In system32 it was 1743 rpcrtremote.dll
I googled them and one post suggested a virus or something could be masquerading as these files. Another suggested a java bug. They also recommended not downloading copies of these dll's replacements so I didn't. I checked to see if they were missing and they are all there. Could that be the problem?
Reply #38 Friday, May 23, 2014 5:25 AM
I read in several different posts on malwarebytes forums that the running the Junk Removal Tool has fixed this problem for some.
Reply #39 Friday, May 23, 2014 7:46 AM
When I do a scan with ASC it has a junk removal tool. There was also a post on the website, something about a MS update to .Net 4.0. I'm willing to try anything at this point.
Reply #40 Friday, May 23, 2014 8:31 AM
I think he means this one, Ross. http://thisisudax.org/?p=1 Download and run it.
Best to run it in safe mode...and for that matter, it wouldn't hurt to try to install MWB while in safe mode also.
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Reply #21 Thursday, May 22, 2014 1:08 PM
Windows 7 Home Premium 64 bit. If possible a product key? Don't mean to be difficult. Should I PM you with an address?
So...how's this for even more weird. After unzipping Chameleon and running it yesterday I went back to the folder I put it in and...only the CHM file is there. All else is gone. I think my laptop is haunted.