Your WinCustomize subscription has expired.
Saturday, November 2, 2002 by mrtee | Discussion: WinCustomize Talk
Would you like to renew your WinCustomize subscription now?
I subscribed this morning (11/2/02), have updated my profile at WC, have cross referenced Stardock and WC accounts and can not log in on WC subscription.
What am I doing wrong, or is there a time lag between the databases? Should I reinstall?
The weird thing is that I can post here but can't download through the WC Browser.
I subscribed this morning (11/2/02), have updated my profile at WC, have cross referenced Stardock and WC accounts and can not log in on WC subscription.
What am I doing wrong, or is there a time lag between the databases? Should I reinstall?
The weird thing is that I can post here but can't download through the WC Browser.
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Lasthrsman
Reply #2 Saturday, November 2, 2002 11:41 AM
Reply #2 Saturday, November 2, 2002 11:41 AM
I'm having the same problem. I just paid the $19.95, but my subscription level is still 3.
T-Man
Reply #3 Saturday, November 2, 2002 11:48 AM
Reply #3 Saturday, November 2, 2002 11:48 AM
Just doing a quick look at your account details I see that you are only at a UserLevel of 3 which suggests to me that you did not cross reference properly.
Lasthrsman
Reply #4 Saturday, November 2, 2002 11:53 AM
Reply #4 Saturday, November 2, 2002 11:53 AM
Well, I followed the directions and clicked the follow-up e-mails, etc. It still sticks me at level 3.
However I have the registered version of the browser (using it to post this) so I know I'm not crazy.
However I have the registered version of the browser (using it to post this) so I know I'm not crazy.
pascalc
Reply #5 Saturday, November 2, 2002 1:07 PM
Reply #5 Saturday, November 2, 2002 1:07 PM
I have the same problem. Subcription this morning. Installation of the Wincustomize browser with the serial number i receive by mail. And my subcribtion level still 3. When i try to login with Wincustomize, i receive the message 'Your WinCustomize subscription has expired.
Lasthrsman
Reply #6 Saturday, November 2, 2002 1:14 PM
Reply #6 Saturday, November 2, 2002 1:14 PM
I've got to tell you, as a consumer, I find this unacceptable. I sent an e-mail to the address Fuzzy Logic suggested, so I hope they get back to me asap.
Lasthrsman.
Not a happy camper. >
Lasthrsman.
Not a happy camper. >
mrtee
Reply #7 Saturday, November 2, 2002 2:48 PM
Reply #7 Saturday, November 2, 2002 2:48 PM
I too am at level 3.
Sent e-mail to Fuzzy Logic.
We (some of us) eagerly await.
I just reinstalled the program, same situation.
>
Sent e-mail to Fuzzy Logic.
We (some of us) eagerly await.
I just reinstalled the program, same situation.
>
Peff
Reply #9 Saturday, November 2, 2002 3:57 PM
Reply #9 Saturday, November 2, 2002 3:57 PM
HEY! It's Saturday!! Do you guys work all week every week??? I didn't think so! Saturday is not within regular business hours. The stardockers work very hard during the week (and some weekends, too) and deserve some time to themselves. I wouldn't begrudge them not responding before Monday. Sheesh
mrtee
Reply #10 Saturday, November 2, 2002 4:23 PM
Reply #10 Saturday, November 2, 2002 4:23 PM
You know I wrote basicly the same thing last year over the Christmas holidays.
I work every 3rd weekend and 2 holidays a year - but that's the kind of job I have.
Right now I think a server might be down because I sent a request to Stardock for my serial #s an hour and a half ago and have not gotten the e-mail yet - usually recieve that info in less than 5 minutes.
Have (wrote too soon, just arrived) a nice weekend Peff.
Jeff
I work every 3rd weekend and 2 holidays a year - but that's the kind of job I have.
Right now I think a server might be down because I sent a request to Stardock for my serial #s an hour and a half ago and have not gotten the e-mail yet - usually recieve that info in less than 5 minutes.
Have (wrote too soon, just arrived) a nice weekend Peff.
Jeff
c242
Reply #11 Saturday, November 2, 2002 4:49 PM
Reply #11 Saturday, November 2, 2002 4:49 PM
I really wonder how so many many others manage to subscribe right... 
mrtee
Reply #12 Saturday, November 2, 2002 5:12 PM
Reply #12 Saturday, November 2, 2002 5:12 PM
Can you expand on that thought? 
Or explain "manage to subscribe right.." from manage to subscribe wrong?
Or explain "manage to subscribe right.." from manage to subscribe wrong?
Peff
Reply #13 Saturday, November 2, 2002 5:39 PM
Reply #13 Saturday, November 2, 2002 5:39 PM
I think what c242 was trying to say was that it is amazing that thousands upon thousands (I don't know the exact numbers) of users have managed to subscribe without encountering any problems whatsoever (I made a similar statement in another thread). With the recent installation of a new server, I can see how this might be happenning now. Just be patient and I'm sure it will be sorted out asap.
BTW, Welcome (all of you) to the WinCustomize community!! Someday you'll look back on this and say, "I should have bought some crack instead...." 
BTW, Welcome (all of you) to the WinCustomize community!!
Someday you'll look back on this and say, "I should have bought some crack instead...." 
Peff
Reply #14 Saturday, November 2, 2002 5:40 PM
Reply #14 Saturday, November 2, 2002 5:40 PM
And yes...I know that you know that I know that you knew what he meant!
wombat_1
Reply #15 Saturday, November 2, 2002 10:25 PM
Reply #15 Saturday, November 2, 2002 10:25 PM
Don't forget, the system is down from time to time for maintainence (Whip me Jafo!) and the 'usual' time slot is end of week/early weekend.
c242
Reply #17 Sunday, November 3, 2002 11:05 AM
Reply #17 Sunday, November 3, 2002 11:05 AM
Thanks for explanation of my hidden rant. Sometimes I am in evil mood and just sick of the lack of patience shown in every second thread here. Sorry, I can't help it...
Sometimes I am in evil mood and just sick of the lack of patience shown in every second thread here. Sorry, I can't help it...
T-Man
Reply #19 Sunday, November 3, 2002 2:10 PM
Reply #19 Sunday, November 3, 2002 2:10 PM
Yes, at mrtee stated this was a problem due to the addition of the new server. I should have it all worked out now. I suggest that you logoff and then log on again to make sure you info gets updated properly.
Lasthrsman
Reply #20 Monday, November 4, 2002 12:21 AM
Reply #20 Monday, November 4, 2002 12:21 AM
Still doesn't work for me.
Although my access level is 4 now, the browser STILL says that my subscription is expired.
Although my access level is 4 now, the browser STILL says that my subscription is expired.
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Reply #1 Saturday, November 2, 2002 11:20 AM