WinCustomize Subscription Help

Thursday, November 8, 2012 by CarGuy1 | Discussion: Stardock Support General

I logged into Wincustomize yesterday and noticed I had ads. I figured my sub had expired and when I checked, it was.

I thought that would be an easy fix by renewing the sub, so I did. Still had the ads. I cleared my cookies and gave it another shot but it didn't fix the problem. I decided to call it a night and I figured it couldn't hurt to give it some time.

Fast forward to today. Logged off the site, cleared my cookies on all browsers, logged back in, still have the ads. As you can see by the screenshot from my account, the sub is active.

Can someone in Support please fix this for me?

DrJBHL
Reply #1 Thursday, November 8, 2012 6:38 PM

Mike... bookmarked the thread. Will bring it up to Zubaz in the morning if not fixed before then.

CarGuy1
Reply #2 Thursday, November 8, 2012 7:23 PM

Thanks Doc. 

I've been a subscriber for so long that I didn't realize how annoying the ads really were until now. 

ZubaZ
Reply #3 Thursday, November 8, 2012 7:38 PM

Got it. Will look in the morning.

RedneckDude
Reply #4 Thursday, November 8, 2012 7:46 PM

I had ads earlier today. It seems to happen intermittently.

 

I didn't clear the cache or anything.

 

Just came back later and no ads.

DrJBHL
Reply #5 Thursday, November 8, 2012 8:16 PM

Thanks, Zu. 

 

Mike... there were some burps in the servers earlier today... not saying that was the deal, but who understands them server critters?

ZubaZ
Reply #6 Friday, November 9, 2012 7:35 AM

Odd.  I'll need to poke other people.  I can't tell why it's happening.

CarGuy1
Reply #7 Friday, November 9, 2012 4:57 PM

Fixed...thanks Zu

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