Need help with account
Password
Tuesday, August 21, 2012 by JuniorCrooks2 | Discussion: WinCustomize Talk
As you can see I am creating this post under the user name JuniorCrooks2 and not JuniorCrooks. That is because I changed my password last night and now I cannot log in. It may be because the verification was sent to an old email account that I no longer have. Can someone please look into this and resend the verification email to [email protected] and yes i do not care who is able to see my email addy. I just need this fixed so i can log back in to my old account.
Thank you kindly
Ken
Reply #2 Tuesday, August 21, 2012 5:50 PM
Reply #3 Tuesday, August 21, 2012 8:26 PM
Thanks. I will contact support like kryo suggest. Not sure about transferring registrations Doc seeing that you lose the source account and they are not transferred or maybe they are but I will see if support can fix it for me first.
Reply #4 Friday, August 24, 2012 6:14 AM
I still cannot log into wincustomize after changing my password. I received a reply from support saying I may be encountering a bug with passwords over 12 characters long. It was suggested to reset my password to something under 12 characters. I ask how can I reset my password when i can no longer log into wincustomize? 3 days later and nothing has changed [e digicons]:'([/e]
Reply #5 Friday, August 24, 2012 7:18 AM
Reply #6 Friday, August 24, 2012 9:10 AM
Zubaz perhaps I am not understanding or I have done a poor job explaining. The link that tells me to reset password is no good. I am going to that link under this new user name, The email account associated with my original account JuniorCrooks no longer exist so if I enter the email address associated with that account I cannot click on any verification or activation links because I no longer have that email account. Therefore a reset is no good for me. I need to have my original account associated with my new address so I can have the activation resent and I think only support can do that.
Reply #7 Friday, August 24, 2012 9:22 AM
I think you made this much more complicated that it needed to be (or perhaps it's our system).
Can you go to https://www.stardock.com/accounts/accountsetup.asp?SDID=1&Hide=True using yoru old account info and change your old email to your new one?
Otherwise, PM me your ticket ID and I'll poke around.
Reply #8 Friday, August 24, 2012 11:08 AM
Zubaz how did I make this much more complicated then it needs to be? I logged onto wincustomize and changed my password. After I changed it I could no longer log into the site. So I guess if changing my password made it more difficult then it needs to be then I am at fault. What is going on now is there is an other account associated with [email protected] with a user name of canuckken. I have no idea when that account was created but I sure do not remember creating it. I can change my password no problem under that account. The thing is I do not want that account. All I want is my old user account back JuniorCrooks so I can log into wincustomize and leave comments on my skins and maybe upload more. At this point I do not even care that much about registrations. I can always purchase again if I have too. I just want JuniorCrooks back.
One more thing. When I reset my passoword I had to have one didgit in the password. My old wincustomize password contained only letters. Did this change at some point?
PM is coming.
Reply #9 Friday, August 24, 2012 11:35 AM
Hmmmm, I don't have any numbers in my password, sure hope my account doesn't get screwed up too. I'm afraid to even change my password now if I had to. 
Reply #10 Friday, August 24, 2012 12:37 PM
I am back thank God. Thank you everyone for your help. I appreciate very much. 
Reply #14 Friday, August 24, 2012 8:03 PM
Thanks wiz, and doc maybe he is sam hills side kick.
neone6 I never stole a fish in my life. Now the fishing boat is another story 
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Reply #1 Tuesday, August 21, 2012 5:37 PM
Please contact [email protected] about this directly with the details of your old account. We cannot turn an account over to a different address based on a forum post.