Desktopx Crashes with DXWidget.exe error

Monday, April 16, 2012 by jonnibravo | Discussion: Stardock Support General

Help!

 

I am tryiong to get desktopx to run on my Vista desktop but everytime I try to run it says DXWidget has stopped working, I can open builder but as soon as I try to load anything it crashes with a DXaxhost.dll error.

 

Can anyone help!

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Philly0381
Reply #1 Monday, April 16, 2012 11:56 AM

jonnibrave, one thread is sufficient.

ZubaZ
Reply #2 Monday, April 16, 2012 1:01 PM

You should email support@stardock.com so we can gather data and see what the issue is.

RedneckDude
Reply #3 Monday, April 16, 2012 1:03 PM

More info would help, like which widget? Weather? Clock?

jonnibravo
Reply #4 Monday, April 16, 2012 2:00 PM

Its this theme http://cryo64.com/store/index.php?main_page=product_info&cPath=9&products_id=104

 

However whatever theme I try to load it crashes, desktop builder loads but crashes with a dxaxhost error when I try to load a theme or a widget, desktopx itself wont even run it crashes with a dxwidget error.

ZubaZ
Reply #5 Monday, April 16, 2012 2:08 PM

Does the same thing happen with the included themes?

jonnibravo
Reply #6 Monday, April 16, 2012 2:41 PM

yes every theme desktop file widget I try, When I load desktop builder and select  the classic desktop it loads fine, in the description it states its a base desktop with no objects or gadgets and can be used as a fresh template, it is the only desktopx desktop I can load, even the Desktop playground will not load.

RedneckDude
Reply #7 Monday, April 16, 2012 4:04 PM

jonnibravo, I have asked twice and in PM, Please tell us what version of DesktopX you have.  Specific errors would also help.

Wizard1956
Reply #8 Monday, April 16, 2012 4:15 PM

At this point, I recommend a complete uninstall of DX, run a cleanup program like CCleaner, reboot and reinstall DX. If the core desktops don't work, the issue is more than a widget problem.

Have you used any other sort of Windows customizing program?

jonnibravo
Reply #9 Monday, April 16, 2012 4:37 PM

Wizard1956
At this point, I recommend a complete uninstall of DX, run a cleanup program like CCleaner, reboot and reinstall DX. If the core desktops don't work, the issue is more than a widget problem.

Have you used any other sort of Windows customizing program?
Wizard1956
At this point, I recommend a complete uninstall of DX, run a cleanup program like CCleaner, reboot and reinstall DX. If the core desktops don't work, the issue is more than a widget problem.

Have you used any other sort of Windows customizing program?

jonnibravo
Reply #10 Monday, April 16, 2012 4:52 PM

I'm really sorry Redneck, I have been messing around turning my pc on and of ect....  I am running desktop 3.5, it is the free edition but I dont want to buy the software until I know this is going to work, Ive already spent $30 on the desktop theme, the error log I will post tomorrow as I am not on my pc at the moment.

 

At the moment the only theme software I have on my pc is rainmeter, I have however previously had windowblinds, nexus dock, winstep shelf, winstep, iconpackager, rocket dock and objectdock, but I have uninstalled them all in the hope this was the problem aprt from rainmeter.

 

I have also uninstalled desktopx three times and even removed registry keys but without success, I havent attempted to remove reg keys for the other software I might do that tomorrow.

RedneckDude
Reply #11 Monday, April 16, 2012 5:40 PM

What OS?

Manually modifying the registry?

jonnibravo
Reply #12 Monday, April 16, 2012 5:56 PM

I'm running Vista Home Premium service pack 2.

 

Yes I wasn't having much luck getting desktopx to work so I decieded to try removing registry keys that desktopx left, I went online and found out what needed to be removed before I did it though

Wizard1956
Reply #13 Monday, April 16, 2012 8:06 PM

I have Vista HP/64bit SP2 on my back up machine which didn't have DX installed, so I did a bit of testing. (It's what I do.)  I  installed the free version of DX 3.50  downloaded from c|Net. The install went normally and everything worked, all included desktops and widgets ran , although I couldn't get silica weather to find my zip code. I then uninstalled it through Add/Remove Programs , my least preferred method, and reinstalled. 

 I loaded the  3 desktops and a widget or three, still no errors, and then uninstalled with Revo Uninstaller.  After running the programs own installer, Revo found 169 reg entries and 160 files/folders(all in Username/AppData/Local/Stardock/DesktopX) This is why I use Revo, instead of Add/Remove.

It appears that the installer is working and the uninstaller, though leaving a lot of debris behind, will still let DX install again even with the left over reg keys and AppData. All tests included Client and Builder modes.  At no point did I even reboot between installs.  I therefore conclude that leftover keys and data shouldn't be a problem unless they are corrupt.

 I know this may not be all that helpful to the OP, but it does more or less rule out a bug in the free DX 3.50 on Vista.

 

jonnibravo
Reply #14 Monday, April 16, 2012 8:14 PM

Thanks wizard you are a true gent..  I think I may attempt a full re installation of windows to see if I have some issue relating to corrupt OS after Ive eliminated rainmeter and its widgets.  I will be very upset if it turns out to be rainmeter [e digicons]:'([/e]

Wizard1956
Reply #15 Monday, April 16, 2012 8:34 PM

jonnibravo
Thanks wizard you are a true gent..

Thanks, I do what I can to help find answers.  Occasionally I even get one right.

I believe there are a lot a WC members who use Rainmeter and I don't recall any reports of conflicts, but I don't use it myself. I'm sure other members can help you there if needed.

We have a great community here at WinCustomize, and BTW, Welcome to WC.

 

BigDogBigFeet
Reply #16 Monday, April 16, 2012 8:49 PM

I have a suggestion clear the DesktopX cache.

You will find it here: C:\Users\Dennis\AppData\Local\Stardock\DesktopX.

Please note AppData is a hidden system folder so you will have to set folder options in Control Panel to show hidden files as well.  And, of course on my pc it's Dennis on yours it will be your user name.

Just empty the 3 folders you find there and then try the standard themes and gadgets that came with DesktopX.  They'll likely all work now.

 

Wizard1956
Reply #17 Monday, April 16, 2012 9:09 PM

BigDogBigFeet
I have a suggestion clear the DesktopX cache.

And a great suggestion at that, BDBF.  (Makes me wonder why I didn't suggest it first)  As noted in my other reply, that data is left behind by Add/Remove. so uninstalling alone won't clean it out.

@jonnibravo: DX users need to clear out that data once in awhile to resolve a problem. You will want those files unhidden.

Rosco_P
Reply #18 Monday, April 16, 2012 10:08 PM

Wizard1956
You will want those files unhidden.

Vista/7:

XP:

jonnibravo
Reply #19 Tuesday, April 17, 2012 4:04 AM

Thanks for that, but it didn't work for me.

jonnibravo
Reply #20 Tuesday, April 17, 2012 4:25 AM

This what happens when desktopx crashes

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    dxwidget.exe
  Application Version:    0.0.0.0
  Application Timestamp:    47ed43ab
  Fault Module Name:    DXAxHost.dll
  Fault Module Version:    3.5.0.0
  Fault Module Timestamp:    47f13930
  Exception Code:    c0000005
  Exception Offset:    00024065
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    2057
  Additional Information 1:    3ffe
  Additional Information 2:    b2086a218a942ee99dca3d6f15c1f6ce
  Additional Information 3:    6a7c
  Additional Information 4:    38fbfd638dbb830b37c92dc2b3580807

And this is the error when builder crashes

 Problem Event Name:    APPCRASH
  Application Name:    DesktopX Builder.exe
  Application Version:    0.0.0.0
  Application Timestamp:    47ed4474
  Fault Module Name:    DXAxHost.dll
  Fault Module Version:    3.5.0.0
  Fault Module Timestamp:    47f13930
  Exception Code:    c0000005
  Exception Offset:    00024065
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    2057
  Additional Information 1:    fd00
  Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:    fd00
  Additional Information 4:    ea6f5fe8924aaa756324d57f87834160



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