LOOK Doc. PEOPLE WERE TOLD THAT THEY COULD NOW UNINSTALL IMPULSE.

Now, I'll enlighten you some more.

If you are in a corporate environment that is behind a proxy server IMPULSE DOES NOT WORK unless you bypass said proxy and punch a hole in the firewall.

I am in such an environment for this request. At a company which paid $495 for DesktopX Pro. I had to replace the original PC here that I had DesktopX Pro installed on. I am needing it to update some apps I created for the facility.

Don't try that crap sarcasm with me. Nobody should have to wait this long for an issue like this. I'm sure the support staff is spread thin too and have taken that in to consideration, but a month (nearly) is not acceptable customer service for a simple download.

Oh my.

That's true, but you knew you were in this special environment, no one else here did until reply #41 where you chose 'to enlighten' me.

All you ever said was it was a "Corporate environment". How the heck was anyone to know about special proxies?

And even then, how did you update except through Impulse? There was no other mechanism, then.

I thought you were talking about 'home'.

Even so, Phoon... how did you install/update. If it wasn't the usual Impulse method you should have said so... and if it wasn't, how did you do so?

So only now we hear that? How did you get it on that computer in the first place?

So where was your backup for that computer's software? Do you have network backup storage? Any backup image at all?

It was originally installed from a stand alone installer.

You used to be able to download those from your registrations page, similar to what we have now.

The file is most likely on a backup tape that is kept off-site. Can I get it? Yes.

As for updates, ver 3.5 has not been updated I believe since before Impulse.

I may have opened the firewall at one time for install via impulse or I put that system on a different outside connection, or downloaded the latest stand alone I don't recall. What I do know at this time is that Impulse is NOT going to be an option here.

Tell you what. I will look through my backups and see if I can find it. Frankly, that did not occur to me for some reason. We'll see if that works. If it does I will consider the matter closed for MYSELF.

I hope you can find it... I want you to succeed, Phoon... and have what you/business paid for and have it functional. You have to believe that.

I believe you Doc, but you must know me well enough by now to know how I am going to react to something like...

I was never concerned about archiving this somewhere as that was always a selling point of digital downloads and also why I bought a second copy ( not at $4xx.00 though ) of this app on my personal account.

IF I cannot find it on archive/tape I will meet you halfway and knock a hole in the firewall one last time and install via impulse, HOWEVER that will not be an alternative for backing up the application and reinstall in the future since Impulse would be required to restore it.

EDIT: Found Archive copy - file size is only 13 Mb and neither serial number I have for DX Pro will work on it. I suspect a corrupt file.

7 more days hence gone into the oblivion with nary a word from anyone.

...

Tell you what. Just forget the entire thing.

Seems I'm the root of all that is evil for daring to keep this alive, despite the fact that I'm 100% on the right side of the issue.

I violated company policy and opened the firewall so I could get a working copy again. Since I did it with impulse I will just have to hope I don't lose the PC it is on since YOU NEED IMPULSE TO REINSTALL IT FROM AN ARCHIVE. A backup would be completely useless.

I reread those posts.

People were told it was alright to uninstall Impulse if their subscription had run out as the software they were entitled to would be on 

https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products

Your case was special in a few respects:

1. The most recent DX is less functional than 3.5 . You knew that but didn't archive 3.5 internally or externally. Poor planning on your part does not mean an emergency on Stardock's.

2. You had permission to have DX on a company computer which was installed through a hole in the firewall. Otherwise, how else could it have been installed/updated? Wasn't that through the firewall? Don't bother answering as I won't be checking back on this thread.

3. You never adequately backed up (Archived) DX 3.5 on that computer. Impulse archives locally, not in the cloud. Before any update, a prudent IT person backs up software and creates a restore point.

4. Despite all those points, Support is making you a new installer for your DX. I know that because when you bumped this post, I im'd Shirley (again) about it to find out if anything had progressed. You could have gotten into IRC to do that yourself at any point, but chose not to. In fact, I have im'd Support several times to check progress.

5. As for understanding what is right and wrong? I do. You are wrong. I will relate to the anatomic reference insofar as to correct you (again). You have been showing that part all through this thread.

I'm just going to abandon DesktopX and use Visual Basic.

my appologies to Doc for being a complete asshole to him in public.

( Issues worked out in private and I promise only to call him an asshole in private messages in the future )

... and buy that Oragel. Makes all the difference in the world.  

(Still lurv ya mate. But if Po' finds out he'll shop us into oblivion. He's the jealous sort. And he sucks.)

Meanwhile, back to waiting on the real DX4

My bad, seems I posted on another thread when I should have posted here. 

So I just received this email today regarding this ticket.

WTF? Why is it up to me to continue to communicate with you when you are doing nothing at all to correct the problem?

You simply choose to close the ticket due to your inactivity?

-----------------------------

This message is regarding your Ticket ID #GWC-818040. We are changing the status of this ticket to 'Closed' as we have not received a response from you in 48 hours. Should you wish to reopen the case, simply reply to this message and the ticket will be reopened.

   Subject: Wrong version listed on My Apps link
   Department: Activation / Account
   Priority: Support
   Status: On Hold
--------------------------------

(fyi that does appear to function properly.)

I did just that Dave. However that action should not have even been necessary given the lack of action taken by SD on this 3+ month old ticket.

Ya I just wanted to let you know it seems to be working, I had wondered a bit when I tried it.

I'm wondering how I will be able to utilize the DX3.5 Pro let's say, a year from now.

Impulse is gone. It's a gamestop app and I am NOT a gamestop customer.

In my current environment I would have to now reinstall Impulse to archive DXPro 3.5 with no promises that it would even recover on a different system should this one crash.

My OD subscription expires in a few days. Impulse will be complete toast after that anyway.

For the life of me I cannot understand why you fail to fix this issue.