10 working days now gone by and not a !@#$ing peep more on this. PLEASE, fix this issue. All I want is what I paid for and not a piece of crap program that doesn't work!

You still got impulse installed it has 3.5 as the most recent if you haven't ticked pre release or it lists 3.91 beta if pre release is ticked.

edit:since i haven't selected pre release my version is 3.5 

scorpNZ, I'm fully aware of the impusle option, however I am not installing impulse as that is not the official method of downloading apps any longer and I see no reason to jump through that hoop. I can't possibly be the only one in this situation.

I received an email from Zubaz on 8-10-11 stating that support is still working on this.

Also noticed the ticket status is "On Hold".

Ok, what is "On Hold" and more important, WHY is this "On Hold". Why would you guys even think about having DXPro v 4 available for download under a customers apps. Not only is it Beta but it is a complete POS beta that is known to not function even remotely well.

I just cant fathom why this is such a hard issue to resolve.

I have to agree with Phoon here. I still have Impulse and an Impulse archive for DX Pro. But if I didn't, and I needed to reinstall, I'd have to use 4.0 and I can't work with 4.0. It simply isn't a good working version.

You don't even have a way to know which version you have until you begin the install.

I hope this gets fixed soon.

It shows this:

I get this:

Thanks RND!

On hold means it's being worked on.  Closed is what you have to worry about.

RND, we are aware of that issue too and are working on getting it right.

Thanks Zub!

thanks for clearing up the status confusion. 

OK.. this is SERIOUSLY FUCKED UP!

Here is the email I just got from support.

Ok, lets start with this.

If you reply to the emails your ticket goes to the end of the line. If you don't reply they just close it because why??

And you wonder why people shudder when they are told to "open a support ticket". JFC... just mail me the damn program on a CD if you can't figure out fix something as simple as PROVIDING PEOPLE WITH THE SOFTWARE THEY PAID FOR!

It's been mentioned ad infinitum "Do not reply until you hear back from a support tech or your position in the support queue will be lost". Those who have support tickets are expected to reply to emails from a support tech.

Also, emails to users from Support should not be posted in the forums.

and why IS that?

It's also been mentioned "ad infinitum" that the support system is broken here and completely lacking IF you follow the normal prescribed channels.

- HOWEVER, in all fairness the staff. It isn't their fault. It is SD's helpdesk SYSTEM that is #$@ked up, not the people. I've always had great results via IRC. Unfortunately this is not an issue that can be handled that way.

Again a problem is "solved" by telling the user he made a mistake totally unrelated to the problem. Other than that nothing will happen.

Just how difficult can it be to display 2 links for DesktopX Pro ? This gets simply embarassing... If we spoke about some freeware here, okay. But some people really gave good money, especially in the beginning of DesktopX just to see everything totally wrecked now and >Stardock failing with the simplest things.

And please refrain from the usual PR blala about 'patience' and 'Something will happen some time in an uncertain future'...

HYPERSOON anyone ?

Phoon: Just to clear up some confusion, the email you got was sent automatically by our system.  When Aaron sent you an email on 8/10 letting you know we were still working on it, he put it On Hold.  After two days, the system automatically sends the warning email, then automatically closes it.  Zubaz wasn't entirely correct when he said that 'Closed' was what you had to worry about, as you can always reopen a ticket just by replying.  I can tell you that we haven't forgotten about you, and are working on getting the installers up and running.  I apologize for the wait and the confusion.

In 7 days it will be a month since I brought this up and yet I STILL do not have my software.

Perhaps, but only 2 days since you were informed they were working on the installers for you. C'mon, old friend... give them a few days.

The error and resultant confusion is being rectified. 

*doc thinks blood requires special shipping precautions.

Still questioning the difficulty of this. In theory it is a short sql statement with the register-name as a parameter and a link depending on that.

Doc, I could understand it easier if it was a nice WORKING beta that I'm getting. v4 should simply be pulled from availability at all. Replace the repository with the right version and case closed.

You *could* have solved this yourself using the Impulse method but chose to make it a cause celebre. I tried to pour oil on the troubled waters as did Rosco_P. You wish everyone to say, "Phoon, you're right.". OK, Phoon. You're right.

Now, wait.