Product Registrations and You!

How to get the Stardock software you paid for.

Monday, June 27, 2011 by Rosco_P | Discussion: Stardock Support General

Greetings, friends!

We've been getting a lot of questions about how to download and install your Stardock software purchases from both the past and present (and future, too, I guess).  Well, here's the skinny on that.  Get it?  'Skin'ny?  *sigh*

Anyway, at the moment we are in a transition period.  Specifically, we are transitioning away from Impulse being your main download and update method.  Going forward, you can access all of your registrations and download links for Stardock software by logging in here:

https://store.stardock.com/myaccount/products

This will give you a list of everything that is on your account, along with your serial numbers and installer download links.  That's right, download links directly to the latest stable version of the software.  Let's all pause to let that sink in.

...

Ok, then.  Each application should prompt for activation the first time, just type your email address, and copy/paste from the page into the window, and you should be all set.

As always, keep in mind that trial versions of our software are not upgradable to the full versions by entering a product key, and they must be uninstalled and the PC rebooted before installing the full version of any program.

Common issues:

"I don't see [program name] listed, what happened to it?"

If you have registrations on more than one email address, you'll need to get them on the same account.  If you have access to both email addresses, you can merge them together here:

https://www.stardock.com/support/registrations/

If you don't have access to both, send an email to support@stardock.com with an order or serial number, or billing address for verification, and we'll merge them together for you.

"I just renewed my Object Desktop subscription, and Impulse still says it's expired!"

Because Impulse is now owned by Gamestop, your renewal only affects the Stardock side of things, so Impulse can't know that you've renewed.  You will need to use the new download page to access the software.

"What about my games?"

If you've purchased any Stardock gaming titles (GalCivII, Sins, Demigod, Elemental), those will still be handled through Impulse.  This site is for non-gaming software only.

"What about [problem that I haven't thought of yet]?"

Either post it here, or email support@stardock.com for assistance.  If you're posting here, try to avoid posting things like serial numbers or personal email addresses.

First Previous Page 12 of 13 Next Last
aruntisa
Reply #221 Wednesday, August 1, 2012 5:10 AM

That's pretty odd.but thanks a lot

Jazzmann05
Reply #222 Sunday, August 26, 2012 1:57 PM

I've tried several times to register my software Here, but they don't show up in "My Downloads" any idea why

Wizard1956
Reply #223 Sunday, August 26, 2012 2:16 PM

@ Jazzmann05  Try posting HERE 

psibrennan
Reply #224 Sunday, August 26, 2012 2:33 PM

In the initial "stardock account registration" for GC2 Ultimate, when i click on register, it does nothing, then when i close it it says there was an error while activating this product

ZubaZ
Reply #225 Monday, August 27, 2012 7:16 AM

psibrennan
In the initial "stardock account registration" for GC2 Ultimate, when i click on register, it does nothing, then when i close it it says there was an error while activating this product
Send an email to support@stardock.com so we can look at what's going on.

TenenteCZ
Reply #226 Tuesday, November 6, 2012 2:20 AM

Hallo, I made a purchase, after installation I  would like to put a code for Star8, but the mail was not recognized. After new account registration, I don't see the product code. I already open a ticket for it  #CPA-447-99867, sent a mail to support...com, but no response so far. Can you please have a look?

 Thank you 

ZubaZ
Reply #227 Tuesday, November 6, 2012 7:41 AM

jirivenera28956
Hallo, I made a purchase, after installation I  would like to put a code for Star8, but the mail was not recognized. After new account registration, I don't see the product code. I already open a ticket for it  #CPA-447-99867, sent a mail to support...com, but no response so far. Can you please have a look?

 Thank you 
You should be set now.

jirivenera
Reply #228 Tuesday, November 6, 2012 11:25 AM

thank you very much for your help. it works )

sakalu
Reply #229 Friday, November 9, 2012 3:16 AM

So nice not to need impulse.

andresalt120
Reply #230 Monday, October 27, 2014 4:37 PM

Hi I bought Objectdock infitine subscription, but some of the apps refuse to get activated. Shadow Fx, Modern Mix, Windows Blinds 8, Decor 8, start8. On the other hand, Fences, Titles, etc works perfectly. What can I do?

Island Dog
Reply #231 Monday, October 27, 2014 4:39 PM

andresalt120

Hi I bought Objectdock infitine subscription, but some of the apps refuse to get activated. Shadow Fx, Modern Mix, Windows Blinds 8, Decor 8, start8. On the other hand, Fences, Titles, etc works perfectly. What can I do?

Please contact support - https://esupport.stardock.com/index.php?/Tickets/Submit

 

andresalt120
Reply #232 Tuesday, October 28, 2014 11:26 AM

I just uninstall everything, and then downloaded via Internet explorer instead Chrome, and everything went fine, except Shadow FX. It just refuses to get activated. But I guess it deppends of WindowFx or WindowsBlinds, maybe, reinstalling both solves the issue. If it doesn't works then I'll submit a ticket. Thanks guys

Deaconbrown
Reply #233 Tuesday, November 11, 2014 6:32 AM

For some reason Stardock Central and Object Desktop Manager both say I do not have any subscription.

I renewed my Sub this year.

Also I have Tiles installed but its not showing in the installed section of the central or Desktop manager.

Wizard1956
Reply #234 Tuesday, November 11, 2014 8:42 AM

Deaconbrown, Stardock Central is no longer supported. As for ODM, just log off and back on again, that should take care of things for you.

Deaconbrown
Reply #235 Tuesday, November 11, 2014 9:12 AM

Thanks Wizard that fixed the problem

Wizard1956
Reply #236 Tuesday, November 11, 2014 9:13 AM

slowdued28
Reply #237 Saturday, November 22, 2014 7:37 AM

After registering the product and paying for the license. Stardock account is now not recognized. The payment was taken out double. I still have not received a key for reactivating the deskcape. After exhausting all resources.

S. Haskins    slowdued28@gmail.com     deskscapes  

(renewal becomes deskcape and account failure)

slowdued28
Reply #238 Saturday, November 22, 2014 7:39 AM

After looking back across threads. This has been a ongoing problem for years. I hope you resolve this today

specter9
Reply #239 Tuesday, March 17, 2015 11:17 PM

I just bought something and got billed twice. Remaining calm I am.

Is this were I post this?

Jafo
Reply #240 Tuesday, March 17, 2015 11:26 PM

specter9

I just bought something and got billed twice. Remaining calm I am.

Is this were I post this?

Not really...

Please contact sales@stardock.com and they should be able to fix things for you...

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