Account says PastCustomer but I just bought Deskscapes! Why isn't is changing so I can download dreams?
Sunday, February 27, 2011 by delt31 | Discussion: WinCustomize Talk
Topic - is this going to update by it's own? I can't download dreams b/c it thinks I'm a pastcustomer but I just bought a product.
Reply #2 Sunday, February 27, 2011 12:39 PM
via paypal. The email ID was different than my normal account but I went into the account and changed the email address to the one tied to my paypal account AFTER I bought the product. Even then, still says past customer.
For example, my login before I bought the product was delt31 and email was @hotmail.com. Then I bought the product with paypal which was tied to my yahoo account so I went into the login and changed it so delt31 is tied to my yahoo account. As of now, when I check on my ID it says pastcustomer still.
Reply #3 Sunday, February 27, 2011 12:54 PM
try this - log out, delete browser cookies, and flush the cache, restart browser and log back in ...... it might be on your end.
Reply #4 Sunday, February 27, 2011 12:59 PM
If you didn't use this to transfer the registrations from your PayPal account to your Impulse login account then you need to do so. - https://www.stardock.com/support/registrations/
Put your PayPal email in the Source Account and your Impulse email in the Destination Account.
Should doing that not work then email [email protected] with the emails used and they will fix this issue.
Reply #5 Sunday, February 27, 2011 1:02 PM
Reply #6 Sunday, February 27, 2011 6:02 PM
guys - I actually changed the email account that is linked to my stardock account so it would match my paypal account. Therefore the method above won't work b/c it would be the same email for both. This is really fustrating. I'll just email support.
Also - to make things even worse, when I go to configure deskscapes and select a dream, my computer blue screens. UNBELIEVABLE stardock.
Reply #7 Sunday, February 27, 2011 6:35 PM
Send an email to [email protected] and include the url of this thresd.
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Reply #1 Sunday, February 27, 2011 12:34 PM
Tell us how you bought (NO numbers, for your protection), PayPal, Credit card or Debit ard and did you use your SD account email i.d.?