Hair pulling
Monday, January 5, 2004 by Frogboy | Discussion: WinCustomize News
This is just unbelievable. I am sure many fo you, like us, have dealt with plenty of machines that run fine 24/7 over years and years.
Today WinCustomize lost another server to total hardware failure. This is the THIRD server in 3 months. This one in some ways was worse and the timing was particularly bad.
The SQL database was on that machine. Luckily, because of our previous experiences, we have backups. But because of an additional glitch, the auto-backup didn't work which means we lost all the database changes since our last manual backup which was just before we left on the holidays. Net result is that we lost any uploads between the time we went away for Christmas (22nd?) and yesterday.
You can imagine how frustrated we are. Oh, we have a pretty good idea the commonolity on this (all 3 servers were quite very new, from the same provider with the same OS). But we won't get into public finger pointing.
It's just incredible though. We have el-cheapo servers here that have run 24/7 for the past 5 years without any problems.
We'll have the libraries restored with what we have. If authors who have recently submitted stuff could resubmit their stuff we appreciate it and apologize for the inconvenience. Ironically, we have the files (the crash in November wiped out the physical files but the database was fine). I'm just glad we keep backups.
Thanks for your patience and support. Unfortunatley, we are now down a main server again. This one was our fastest/newest (and most expensive) machine unfortunately.
If anyone needs me, I'll be over here pulling my hair out. 
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Reply #2 Monday, January 5, 2004 2:36 PM
Reply #3 Monday, January 5, 2004 2:45 PM
Reply #5 Monday, January 5, 2004 2:47 PM
Reply #7 Monday, January 5, 2004 3:10 PM
Reply #8 Monday, January 5, 2004 3:13 PM
If you need anything from us let us know
Reply #9 Monday, January 5, 2004 3:14 PM
Anyway good luck and thanks for all your doing. It'll be alright!! 
Reply #10 Monday, January 5, 2004 3:14 PM
man that sucks and know how you feel i format my hard drive at least 6 times a year because of problems.
secondly i would like a real figure of what it would take to not only replace all of your current servers and thier backups, but also a completely secondary main system and its own backups that mirror the main serers in case both the main server and the main backups fail the sercondary server group can take over without missing a step, and since the secondary group wouldnt be doing anything other than basicly recording the main group it wont be at load all the time.
i ask this because i may be able to help, i have contacts at CDW and other manufacturers and can pull some favors.
I offer not because i want to be the hero but because i cant live without Wincustomize
So please E-mail me with an idea of what i need to round up as far as hardware and i'll see what i can do to help Wincustomize be stronger than ever
Reply #11 Monday, January 5, 2004 3:16 PM
Reply #12 Monday, January 5, 2004 3:17 PM
Reply #13 Monday, January 5, 2004 3:23 PM
Reply #14 Monday, January 5, 2004 3:29 PM
makes me wanna work for those promotions double overReply #15 Monday, January 5, 2004 3:32 PM
Reply #16 Monday, January 5, 2004 3:33 PM
Reply #18 Monday, January 5, 2004 3:51 PM
I can possibly get you a discount. email: andy @ x-gravity.net
Reply #19 Monday, January 5, 2004 3:53 PM
WolfwoodX would be looking for someone elese for my server needs.
Reply #20 Monday, January 5, 2004 3:57 PM
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Reply #1 Monday, January 5, 2004 2:34 PM