WC Renewals

Something is wonky here.....

Wednesday, February 25, 2009 by PuterDudeJim | Discussion: Community

   I am betting that this has been covered somewhere, but I can't find it. I just have to ask, because I have noticed something I am not so happy about. I renewed my sub earlier this month, even though it was way early, just to help with the sub drive. All good. But I see that rather than adding a year to my sub, which only seems fair to me, WC gave me a year from the purchase date. Now, it seems to me that I lost 8 months there!!!  The last sub should run till 10-9-2010, rather than 2-3-2010. My math says I got 4 months sub for the price of 12 months!!!  Am I the only one unhappy with this?


Tailsgirl
Reply #1 Wednesday, February 25, 2009 9:10 PM

That sucks!!

I'm sure [I hope] there's a reasonable explanation, and fix!

Hankers
Reply #2 Wednesday, February 25, 2009 9:15 PM

There is a fix and that is to contact sales@stardock.com. They will be glad to sort this out for you.

Tailsgirl
Reply #3 Wednesday, February 25, 2009 9:20 PM

Heya Hankers, my dear, just curious, but I emailed them last year, just about a script permission, and I still haven't heard back! lol

DrJBHL
Reply #4 Wednesday, February 25, 2009 9:21 PM

Hope they do the same for me.

Jim...they were trying to tell you something I think....

Philly0381
Reply #5 Wednesday, February 25, 2009 9:49 PM

PDJ, just looking at your screenshot it would appear of instead of renewing your current subscription you got another account.  Even though the serial numbers look the same.    Look at your stuff again and see if I'm not right.

Sales should be able to clear that up.

PuterDudeJim
Reply #6 Wednesday, February 25, 2009 10:20 PM

There is a fix and that is to contact sales@stardock.com. They will be glad to sort this out for you.

Email sent. Thanks Hankers!

hallv5
Reply #7 Thursday, February 26, 2009 6:50 AM

Went and checked mine after an early renewal (same reason - to help the sub drive) and it looks fine.  Maybe just an early early glitch?

Island Dog
Reply #8 Thursday, February 26, 2009 8:21 AM

Things like this are always better handled via PM or e-mail.  It's obviously some type mistake, and as Hankers said, an e-mail to sales@stardock.com should get it straightened in no time.

angus1949
Reply #9 Thursday, February 26, 2009 2:30 PM

I just renewed for another year and it now shows me good through 11/4/2010, so it worked for me.  Now that I've purchased ahead can I bequeath my left over time in case I don't get to use it?.........Just kidding........I HOPE. Gee I didn't see the thermometer jump.  Prolly did when I was on this page, huh?

Tailsgirl
Reply #10 Thursday, February 26, 2009 5:28 PM

Ed!!!!!!!!!!!!!!!!!!!!! You will still be here, got it? good!

Yeah I noticed the thermometer rise as well, I calculate from it, we've raised 12 grand?

PuterDudeJim
Reply #11 Thursday, February 26, 2009 5:37 PM

Things like this are always better handled via PM or e-mail. It's obviously some type mistake, and as Hankers said, an e-mail to sales@stardock.com should get it straightened in no time.

Sorry. PM or email next time.  Email sent last night.

PuterDudeJim
Reply #12 Friday, February 27, 2009 5:34 PM

Problem fixed!!! Thanx Stardock!! 

Island Dog
Reply #13 Friday, February 27, 2009 5:38 PM

Glad you got it worked out!  

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