Support weekend email

Monday, October 20, 2008 by DorkCoffeez | Discussion: Stardock Support General

This last weekend our support email server burped on a few emails then choked. We have cleared the issue but weekend emails might take a small amount of extra time to clear out due to lost time. We will answer things as quickly as possible and get right back on track. In the mean time please do not send in replies asking about your tickets as they will have their time reset and will be forced back to the beginning of the line automatically. For the fastest responses please simply wait for a tech to contact you.

Thank you for your patience!

Reply #1 Tuesday, October 21, 2008 8:13 PM

Tried to buy "Sins..." from your website shop but order was refused after
the "Review Order" step.

Then when I sent an email to it came back rejected saying stardock won't accept email from my address!!

I'm living in Japan with a credit card account in the UK.

What do I need to do to be able to buy the game???


Reply #2 Tuesday, October 21, 2008 10:03 PM

The message states that it can't accept an email from you? It might be because a character can't be reconized. Could you please PM me the information you are using? I will follow up with you from there.

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