Error when trying to buy skins - Stardock Support aren't helping
I get an error when I try buy Master Skins and Stardock Support doesn't seem to care.
Thursday, September 11, 2008 by G4E | Discussion: Stardock Support General
I have been trying to buy Wraith and ecoLogical for over a week now and get varying errors before I can complete the transaction. I have mailed [email protected] repeatedly, I even got this reply:
Hello,
I have forwarded your issues to our webteam so that they can look into it. One of them suggested trying to use a computer that's on an entirely different network. You may be using different computers, but if they are all going through the same router, you will still have trouble.
I have attached our mail order form if you would like to use that in the meantime.
Regards,
Melissa
Stardock Sales
that was over a week ago, I replied to it again yesterday and still no response.
I have used 2 different computer, 3 different browsers on each (IE, FF and Chrome) I have used a dsl connection through a router, a 3G modem on each (2 different modems with 2 different ISPs). I have cleareed the cookies, I have even cleared all private information, history, cache and yest I still cannot complete the transaction. Whenever I have cleared the cookies etc, I then restart the computer so there is no left over crap that could affect it.
My last succesful transaction was Harley Davidson Classic purchased from the MyColors site (still Stardock store) on 26 August 2008.
If I use the wincustomize site I get as far as putting in my credit card details before getting an error. If I start at store.stardock.com I get to process the transaction before getting an error. Also if I use store.stardock.com I get the option to pay via paypal (which if I select also gives me the error when processing the transaction) which I don't get when purchasing from the wincustomize site. I suspect this is more to do with discounts as I dont get the wincustomize discount when using the stardock site (Yes I even tried buying them at full price to try get them).
I have seen from the wraith thread someone else has also been having trouble trying to buy the blind.
Please help me sort this out, it is beyond frustrating.
PS I can use the card for purchasing from other sites and have tried 2 other debit/credit cards to complete the transaction without any luck.
Gavin
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Reply #42 Wednesday, October 8, 2008 11:32 AM
I just wanted to clarify the above statement of mine as when I reread it I see it makes only so much sense.
This is meant for the times when Impulse is working, then you update, then you start having troubles. Impulse does not need to be reinstalled each time you update of course. However if you update and then get troubles it is often the first thing to try. Sorry if that was confusing. We don't often get questions about updates like that but more often than not some small packed gets corrupted when downloading and so on...
Reply #43 Thursday, October 9, 2008 2:36 PM
Reply #44 Thursday, October 9, 2008 5:24 PM
I'm very glad things are working for you! Please let us know here or at [email protected] if you have further troubles we can assist with!
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Reply #41 Wednesday, October 8, 2008 7:46 AM
KarmaGirl and all those that sorted it out. Thank You, thank you, thank you.
YAY.....good to see things are sorted for you.....