Error when trying to buy skins - Stardock Support aren't helping
I get an error when I try buy Master Skins and Stardock Support doesn't seem to care.
Thursday, September 11, 2008 by G4E | Discussion: Stardock Support General
I have been trying to buy Wraith and ecoLogical for over a week now and get varying errors before I can complete the transaction. I have mailed [email protected] repeatedly, I even got this reply:
Hello,
I have forwarded your issues to our webteam so that they can look into it. One of them suggested trying to use a computer that's on an entirely different network. You may be using different computers, but if they are all going through the same router, you will still have trouble.
I have attached our mail order form if you would like to use that in the meantime.
Regards,
Melissa
Stardock Sales
that was over a week ago, I replied to it again yesterday and still no response.
I have used 2 different computer, 3 different browsers on each (IE, FF and Chrome) I have used a dsl connection through a router, a 3G modem on each (2 different modems with 2 different ISPs). I have cleareed the cookies, I have even cleared all private information, history, cache and yest I still cannot complete the transaction. Whenever I have cleared the cookies etc, I then restart the computer so there is no left over crap that could affect it.
My last succesful transaction was Harley Davidson Classic purchased from the MyColors site (still Stardock store) on 26 August 2008.
If I use the wincustomize site I get as far as putting in my credit card details before getting an error. If I start at store.stardock.com I get to process the transaction before getting an error. Also if I use store.stardock.com I get the option to pay via paypal (which if I select also gives me the error when processing the transaction) which I don't get when purchasing from the wincustomize site. I suspect this is more to do with discounts as I dont get the wincustomize discount when using the stardock site (Yes I even tried buying them at full price to try get them).
I have seen from the wraith thread someone else has also been having trouble trying to buy the blind.
Please help me sort this out, it is beyond frustrating.
PS I can use the card for purchasing from other sites and have tried 2 other debit/credit cards to complete the transaction without any luck.
Gavin
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Reply #22 Tuesday, September 30, 2008 11:38 PM
My basic diagnosis is that some change was implemented around 13-SEP that makes it impossible for us outside the USA to make purchases. This is just a guess though as any info on this problem's root cause analysis has yet to be shared with us.
Reply #23 Wednesday, October 1, 2008 4:10 AM
I have been trying to buy skins without luck since the 3rd of September.
Reply #24 Thursday, October 2, 2008 9:08 AM
G4E,
I also have several products I want to buy, including vStyler's Outer Limits skin. I ended up going to maxstyles.com to purchase the product directly from this other site.
The cynical me is thinking that the effort Stardock Support is puting forth to solve this problem is directly proportional to the amount of income Stardock pulls in from us "foreign users".
Reply #25 Thursday, October 2, 2008 2:32 PM
I understand this is still being investigated.
Reply #26 Friday, October 3, 2008 3:32 AM
Today is a month and I am still no closer to buying the skins and I see there is a great new one by JJ Ying, guess I won't be able to get that either. Still not a sound from Stardock support, not even a courtesy mail to say they are working on it.
The last response here is "I understand this is still being investigated." Hell, for all we know nothing is being done about this.
Reply #27 Friday, October 3, 2008 5:46 AM
Well, I actually managed to pay for mine using Paypal, and then it didn't manage to redirect back to stardock in order to give me my download link, lol.
So I have a nice useless receipt from paypal, and nothing at all from Stardock. Seems like they got a lot of bugs to fix ATM.
Also says a 2 day wait time on Stardock sales email auto-responder.
Reply #28 Friday, October 3, 2008 8:04 AM
Just to let you know you arent alone, Nyxmorph, exactly the same thing has happened to me today as well. I spose I will log a problem with stardock eventually but probably just chalk it down to experience.
Reply #29 Friday, October 3, 2008 8:35 AM
Nyxmorph, I've responded to your email. Please know that 2 business days should generally be the most time you might wait for a response, but is not the minimum time.
It appears that there was a problem getting your order information back from PayPal to us, but I have corrected this, and you should now have access to your theme.
Reply #30 Sunday, October 5, 2008 5:53 AM
May we have an update on this problem please? Has the cause been identified? Thanks
Reply #31 Monday, October 6, 2008 7:48 AM
When someone has a problem and gets the page:
Stardock Store Page Error.Sorry, there was a problem loading this page.
Our staff has been notified of the error and will investigate it.
If you would like to reference this error, please email [email protected] and include the
reference number "c3ab6291-476a-4d00-809b-fc74521fffdf".
Please use your browser's back button or return to the Stardock Store home page.
Reply #32 Monday, October 6, 2008 9:32 AM
Well unfortunately i have just sent another one,as i also am unable to buy master skins.
It has only been a few days for me,but last skin i purchased was Wraith.
And i am from Australia
Hopefully this problem can be fixed soon,so i can buy the skins.
Thankyou
Reply #33 Tuesday, October 7, 2008 6:30 AM
I wonder how the skin creators feel when people can't buy their skins and cost them money. Another thing that pi***s me off is that in the past month our currency has gone to s**t against the dollar so when Stardock finally get their shopping side of things working it will cost me a lot more to buy these skins.
Wouldn't mind hearing from the creators of these skins I have been trying to buy.
ecoLogical by I.R. Brainiac
Gridlok by MikeB314
Outer Limits for XP and Vista by vStyler
Wraith by SKoriginals
Zing! by JJ Ying
Golf by Stardock Design
Reply #34 Tuesday, October 7, 2008 3:51 PM
We published a new build of the store today to correct the problem that was being seen for purchases. If you are wanting to purchase items and have been getting an error it should be fixed now. Please give it a try now, and if you have any more problems please let us know.
Reply #35 Tuesday, October 7, 2008 4:40 PM
http://www.jjying.cn/blog2/zing-premium-skin-suite/
Reply #36 Tuesday, October 7, 2008 10:31 PM
Yes,finally was able to buy skins today,thanks guys
Now only problem is choosing between them
Reply #37 Tuesday, October 7, 2008 10:50 PM
Now only problem is choosing between them
Well that is certainly the lesser of two evils. Please let us know here or through [email protected] of any further troubles. If you do have the same troubles please attempt to uninstall then reinstall Impulse just in case that the update did not take for you before posting.
Reply #38 Wednesday, October 8, 2008 6:05 AM
I so had my hopes up.
I did get further though. This time I managed to get all the way to review order before it gave an error.
Reply #39 Wednesday, October 8, 2008 6:52 AM
I just made a successful purchase of 3 skins from a Swiss IP address. The appropriate discount was applied at check-out and the proper product codes are shown in my registration list.
Thank you for the resolution.
Reply #40 Wednesday, October 8, 2008 7:14 AM
It worked 
KarmaGirl and all those that sorted it out. Thank You, thank you, thank you.
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Reply #21 Tuesday, September 30, 2008 6:27 PM
Yes, I am in South Africa and have tried 3 different ISPs and computers to no avail.